Re: Malfunctioning turnout
- Hi Malcolm,
Not sure what is going on, but if you want to send them to me at MTL
I will fix/replace them and make sure you have a good running set.
We make thousands of those things and every so often things go wrong,
not an excuse, just an observation.
As for not shipping to your dealer, not sure what is up with that.
If he is current with his payments and orders something, it goes
out. I can't recall a single dealer we "refused" to ship to who met
basic good business practices. We have them in stock, if he ordered
them I would suspect we shipped them. If we are out, then he gets the
first refill. Let me know who your hobby shop is and I will take it
up with Tina on Monday.
In firstname.lastname@example.org, Malcolm Cleaveland <mcleavel@...> wrote:
> Just got back from our Club's annual train show at the Bentonville
> Clarion. I rented a table and set up an oval of the new track with
> brand new turnouts (L and R) that I had to buy in Dallas, sinceMicro-
> Trains refuses to ship any to my LHS (an MTL dealer, by the way).The
> response of the crowd was excellent, with admiring comments.of the
> I started running my GP-35 and some cars around the oval when one
> onlookers said, "There's something wrong with that switch!" Sureenough,
> he was right, all the cars were bobbing as they went through theright
> hand turnout. Closer examination revealed a very loose set ofpoints at
> the pivot. The through rail would get out of alignment, and ifaligned,
> was too low. The left hand turnout was much better. I think (butdo not
> know) that these turnouts are possibly from the first productionrun.
> Question: Can this be corrected? I hesitate to disassemble the
> Has anyone else encountered this manufacturing defect? Anysuggestions
> about how to correct the problem? I live a good half day drive fromthey are
> Dallas and would prefer to repair the turnout if possible, since
> apparently in the same category as collectors items.
> -- Malcolm Z