11934Re: error 217
- Aug 9, 2008I fully understand & have been sung by some poorly implemented new
software in the past with my graphics business. It really turns on off
when a company treats an early adopter poorly instead of helping out &
gaining a customer for life! Unfortunately good customer service is
hard to find these days but when I do experience it I make the parties
that be know I sincerely appreciate it & believe me I appreciate what
you've done in creating the WUHU product:-) Have you ever considered
setting up a PayPal account for users to give a small donation if they
like the product? That could help defray cosys of upgrades, etc.
(though in this case I understand you not wanting to give Steema
Arnold In The Smokies
--- In firstname.lastname@example.org, "wuhu_software"
> Ok, I did not mean for this post to turn in to a novel, but here it
> The sad story to this whole runtime error (in turn causing
> installation errors) is the following.
> I bought this TeeChart ActiveX object back in 98-99' or so when the
> company was first starting out (Steema Software, Catalonia, Spain). It
> was a new product and it had bugs. It was touted on the Microsoft
> vendor site as one of the top ActiveX offerings available at that
> time. This was back when Microsoft was still pushing the ActiveX
> technology (aka OLE - Object linking and embedding, aka VB OCX, aka
> COM). Now MS has all but abandoned COM but they supports it.
> When I first created an application implementing the control, this bug
> quickly cropped up and I reported it. I was told to define the printer
> to avoid the problem. That allowed me to at least continue
> development. I assumed that a free upgrade would be forthcoming. I
> asked for a patch and was told that it would be in the next release.
> Months passed by before the next release was available.
> Of course the next release required an upgrade fee.
> Since that time, Teechart has become very popular and has grown more
> much more expensive. I believe the upgrade fee for existing customers
> is around $150-$250. The fee is based on how out of date your
> It is very disappointing to me that a software company can release
> such a glaring bug to it's customers then put them on hold until the
> next release of the software, then demand more money to get the
> upgrade to get the patch. That is what happens when a software
> companies lose touch with their customer base as most do once they
> reach a certain size.
> Although Teechart is a pretty cool ActiveX object for drawing charts,
> I am hesitant to invest a red cent given the past behavior of the
> company. ActiveX is really a dead technology anyway so I probably will
> never upgrade.
> If an when I do port WUHU to another environment, there are several
> other packages that would be a viable alternative. Given that they
> screwed me over the first time, I will probably not even consider them
> for WUHU or any other project.
> I have spent hours trying to figure out a way around this issue by
> attempting to detect the printer before launching the Teechart object
> only to discover that Windows might have not fully loaded various
> drivers related to the printer, blah blah blah.
> So anyway this was an expensive lesson so far as my time is concerned.
> The time I have spent documenting problems, finding work-arounds, has
> far exceeded the cost of the original product, or even the cost of the
> latest offering.
> Lesson learned.
> So in the end you are correct that a component implemented using a
> different operating system probably would not have produced the
> miserable results I had experienced but that is what we have to work
> Personally I do hope that Linux gains greater acceptance as I am sick
> and tired of vendors like MS or Apple dictating the buggy operating
> systems that we are forced to use.
> --- In email@example.com, "alrjr2001"
> <alrjr2001@> wrote:
> > Hey Jeff its a PC what do you expect:-) Seriously if this program were
> > running on the Mac platform we'd be seeing a lot less of these "what
> > changed" type of posts. I'm going to install WUHU today on an old
> > laptop and I hope it goes well & is stable. Please note I DO NOT fault
> > the author of the program in any way nor do I want to start the Mac
> > vs. PC argument as it doesnt accomplish anything its just my opinion
> > that the Macs OS is far more stable then Windows.
> > Arnold In The Smokies
> > --- In firstname.lastname@example.org, "Jeff Waltermire"
> > <jwaltermire@> wrote:
> > >
> > > I've been running Wuhu since April and it's been great. I started
> > > running 2.16-32 a couple of weeks ago now with no problems.
> > > last night I'm getting error 217 on startup. I checked that myideas? I
> > > printers are still in control panel and they are. Any other
> > > didn't change anything so that's the strange part.
> > >
> > > Jeff
> > >
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