Re: Webtrends Version 8.0 - Yay or Nay?
- Hi Steve,
We've been upgrading quite some clients to V8 (we're on 8.0a now)
and the main issue we found was with license keys.
The ones we got for all clients weren't working so we had to contact
tech support every time but they were very helpful. I'm still not
clear on their license key procedure when upgrading from 7.5 to 8.
Also note that V8 only runs under 2003 as 2000 is not supported
anymore apparently. That's a problem for quite some clients.
So no major issues with the 8.0a version, even when we were
transfering existing reports. And as Andrea mentioned, yes the
settings that went back to default was an issue as Session Tracking
was suddenly done on IP...again! felt like back to the middleages!
Not ideal when you have over 200 profiles and scheduled analysis.
Could have a been a small disaster if the reports had run on those
Personnally, there are 2 things I appreciate with V8:
- the pricing which is more flexible that the other Small Business,
Pro & Entreprise solutions as you can buy additional modules without
having to buy the page views that go with it. I'm a big fan of
mixing variables so Custom Reports is something that I usually need
for my clients after a while. This is now possible even if they're
running under a Small Business or a Pro, as you;
- the performance dashboards where they've integrated Xcelsius from
BO, which answers partially a need that keeps coming back. It helps
you build some kind of KPI dashboard. There are 3 of them
preformated if my memory serves me right: key metrics, campaign and
product. It's a good start but not really as flexible as I expected.
For KPIs, it's been almost a year since the release of Eric
Peterson's KPI book. He put us all on the road to building usable
dashboards and I'll be for ever grateful but since then, questions
have arisen, requirements have evolved, discussions with clients
What I thus regret terribly is the lack of customisation of these
KPIs. I hope, pray, for more freedom and flexibility. Next release?
Hope it helps
- Upgrading to 8.0 (enterprise) wasn't a pleasant experience for us,
which forced us to move back to 7.5.
We certainly went in for a upgrade, suggested by the WT vendor, due
to the data and level of customization.
We also had thought of a distributed architecture, which worked fine
when we installed but soon crashed taking down the main WT server too.
We had errors popping up related to mysql followed by apache service
errors taking WT down for 3 consecutive days when we finally decided
to move to WT 7.5 fresh installation.
However, not to mention we had another installation WT 8 which was a
fresh install and it was working fine. I wonder of its something
related to migration which has bugs related to mysql / apache.
However, at last we moved to WT 7.5 with server 2003. Still once in a
while we get mysql error when we restart the server. I wonder if
a bug in respect to Wt on 2003 server.
I think we'll wait a while for the bugs to get fixed in the next
version of WT 8 and then move to WT 8 for the ODBC feature we were
really interested in.
Few things to take in consideration while upgrading to WT 8:
1) Needs 2003 Server
2) License Keys need to be upgraded to WT8, need to call up support
for the same. Reverting back to WT 7.5 is the same however with more
pain and efforts.
3) Take a recent backup
Also we noticed that it gets a lot of profiles back which were
deleted from WT interface but were present in the data folders. Same
with users etc.
Sr. Web Analyst
Nabler Web solutions
[Non-text portions of this message have been removed]
We've moved to v8.0a two weeks ago. The main reason why we decided
was the ODBC driver feature. we've only done some basic tests but it
is really a huge improvements when you want to automate complex
dashboards that use data from different reports (or from external
Otherwise I think we would still be in 7.5 as the other features in
v8 that people mentionned were not relevant or absolutely needed in
Regarding the installation process, it went quite well apart from the
license key problem & this default setting problem that Aurelie
--- In firstname.lastname@example.org, "Steve Lionais" <slionais@...>
> My company has been using Webtrends version 7.5 (professional) for
> past 6 months or so and have just recently got it up to a pointwhere
> we get realiable information and some valuable reports. It tookquite
> a bit of technical work (tweaking java script, creating Contenttech
> Groups, filtering, lots of time on the line with Tech Support,
> professional consultation, etc) to get things to where there are now
> and I'm a bit hessitant to move to 8 after finally achieving *some*
> stability. (We still have intermittent issues, that neither our
> staff or WT's Tech Support can explain).install's
> On the flip side we are buying a new server which will host our
> Webtrends software and this affords us a good oppotunity to do a
> 'clean' installation of version 8 rather than 7.5 then a subsequent
> upgrade to 8 at some point in the future. Part of the clean
> appeal is to eliminate any possibility of migrating existing issuesexperiences
> from previous upgrades - Much like reformatting your hard drives and
> starting from scratch seems to help Windows work better on your own
> I'm wondering if anyone in the group has had any good/bad
> with 8.0 they would like to share? I'm particularly interested if
> you've decided to migrate data from you existing system or if you
> chose to re-analyze your logs on a clean install.