Re: FW: [webanalytics] Measuring Content Site Performance
- Hi there,Can anyone point me to articles which provide tips on optimising content sites? Struggling on where to even begin...Thanks Jay, for your response. I really appreciate you taking the time to help me. I will look at Opinion lab site and get back to you if I have any questions.Thanks,Rosy
On 2/2/06, Jay Rudman <jrudman@...> wrote:
I'm curious in learning more about your KPI #7: "customer feedback rating per page". Have you ever investigated OpinionLab's customer voice system ( www.opinionlab.com)?
To demo OpinionLab's OnlineOpinion system, click the [+] icon for any client URL listed below:
§ Discover Financial: http://www.discovercard.com
§ Sony: http://www.sonystyle.com
§ Avaya: http://www.avaya.com
§ Amazon: http://www.amazon.com/gp/registry/wedding-homepage.html (see "Rate this page" below the fold)
§ Crate & Barrel: http://www.crateandbarrel.com (click "customer feedback" in footer)
§ MSN: http://www.msnbc.msn.com/ (see "feedback" at the bottom of the page)
Our patented system enables our clients to listen – 24x7, page-by-page, continuously – to their Web visitors, so they may:
§ Monitor the customer voice continuously
§ Diagnose and address user issues
§ Test user reaction to website changes
§ Alert team members immediately when significant online issues or opportunities arise.
If you're interested in learning more, I would be pleased to schedule a brief demonstration of OnlineOpinion's capabilities. Thank you for your time and consideration.
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From: email@example.com [mailto:firstname.lastname@example.org] On Behalf Of Rose Marie Ni Mhorda
Sent: Wednesday, February 01, 2006 5:20 AM
Subject: [webanalytics] Measuring Content Site Performance
I have just found this awesome forum, I hope you all can help me with my predicament!
What are the KPIs to use when trying to understand the performance of a content site??? My experience is mainly in retail, so I am finding optimising content more challenging.
I am working on a large multi lingual content site. The main conversions are downloads, discussion boards, email registration, viewing articles. Visitors can provide free text feedback and also rate the site.
The KPIs I am considering for my scorecard are:
1. Unique Users
2. Pageviews / Sessions
3. % Single Pageview sessions
4. Conversion rate
6. Time spent on site / page
7. Customer feedback rating per page
By measuring these stats, I will have a benchmark for each language site and be able to measure trends / patterns, but what can I actually do with this info??
Can any of you share your experience in actually making changes to a content site that drove performance up by the KPIs listed? What did you do at a high level? One thing I am particularly interested in doing is introducing commerce slowly into the site? But how can analytics help me to know where is the best place on the site to promote products to sell?
Please send on any articles / books / personal experiences that can help!!
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