Re: Newby needs help!!- advice wanted for 3rd party page tagging
- Hi Ressa,
I'm one of the support guys over the UK for Unica's web analytics
tools and I know the support over in the US is really good too. Have
you tried giving them a call so that can take a detailed look at how
you've got your tracking set up?
One idea that first springs to mind is maybe the page tag is not
firing as you expected. If you have extended the original tag then you
may be experiencing cross browser issues.
Before we implement any tag based solution we always check to make
sure that data is being sent as expected on a small scale, maybe with
just a few page views. From there you can scale up.
Was there any testing phase with a small segment of data?
Really you need to go through the usual steps of debugging as you
would with any implementation issues.
Let us know how it goes and if you need contact details for Unica support.
--- In email@example.com, "Resa Hoeller" <rhoeller@...> wrote:
> I have been working with my IT department to <<finally>> configure
> our analytics software (NetInsight), so I am fairly new at this. I
> have also worked with a 3rd party to tag a "thank you" page after a
> user has registered for an event (the 3rd party hosts the
> registration four our event).
> So make a long story short I have been able to tag some emails,
> track that someone has received an email, visited my site, and
> registered. I was very happy with the results as it was the first
> time that I had done this. But I was quite surprised when I saw that
> the actual number of registrations was much higher than what
> NetInsight had counted. I thought that I might be filtering out some
> users, so I cleared all the filters so I could see how many times
> the "thank you" page was visited and it was still way off.
> Am I missing something in this process? Shouldn't my numbers be
> fairly close? Thank you for any help or insight!!
> Resa Hoeller