33Re: Trying to gague satisfaction regarding analytics vendors ...
- Jul 9, 2004Hello all,
Well, first of all excuses for the quietness from this side of the
ocean (Europe, Amsterdam). But, I have a good excuse.. I am reading
Web Analytics Demystified ;). Eric, thanks for signing the book!
As you have read before, I did not selected a web analytics vendor
yet. But I am biased by the approach the sales people of Websidestory
Europe had. They are genuinely enthousiastic about their product HBX.
They really made me feel that they will help me in finding the right
indicators for our website and are open and willing to answer all
kind of questions.
--- In firstname.lastname@example.org, "Eric Peterson"
> Hello folks!holiday
> We've all been pretty quiet lately, perhaps due to the pseudo-
> week over here stateside, so I wanted to better explain the emailCo.
> that was sent last week about a "new poll" associated with this
> group. The poll is at:
> The gist of what I'm trying to capture is the "net promoter" score
> for all analytics vendors, per Frederick F. Reichheld of Bain &
> You can read more about "The One Number You Need to Grow" at:http://www.bain.com/bainweb/consulting_expertise/hot_topics/detail.asp
> To me, it seems that some part of the success that vendors
> can be attributed to the overall satisfaction of their clientbase.
> This poll will help us to establish a baseline (albeit a biasedone)
> for satisfaction. Please take 30 seconds today and visit the poll
> and vote!
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