32Trying to gague satisfaction regarding analytics vendors ...
- Jun 7, 1944Hello folks!
We've all been pretty quiet lately, perhaps due to the pseudo-holiday
week over here stateside, so I wanted to better explain the email
that was sent last week about a "new poll" associated with this
group. The poll is at:
The gist of what I'm trying to capture is the "net promoter" score
for all analytics vendors, per Frederick F. Reichheld of Bain & Co.
You can read more about "The One Number You Need to Grow" at:
To me, it seems that some part of the success that vendors appreciate
can be attributed to the overall satisfaction of their client base.
This poll will help us to establish a baseline (albeit a biased one)
for satisfaction. Please take 30 seconds today and visit the poll
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