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30732Re: [webanalytics] Adobe Omniture new account management service model

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  • Peter Wolly
    Mar 19, 2014
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      Yes, the same for us.  When we had 1 contact for everything we received pitiful customer service.  I hope this "pooling of resources" actually helps!


      Peter Wolly
      Associate Director, Online Marketing

      On Wed, Mar 19, 2014 at 4:59 PM, <joecbrown@...> wrote:

      Adobe just informed me that I no longer have a dedicated account manager and instead have a team of account managers that I can reach through a generic email address ADOBE CMS @ Adobe.com.  I was wondering if any other adobe omniture customer have recently gone through this change and how they feel about it. Personally I believe I was just placed into a lower tier support model since my old account manager is now assigned to several "larger" accounts in the same vertical.  

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