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19211Re: Google Analytics conversion discrepancies

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  • Hugh
    Sep 8, 2008
    • 0 Attachment
      Hi Andreas,

      Just to let you know, looked into this, made a fix and it seems to be
      working. Thanks for your thoughts.

      Hugh

      --- In webanalytics@yahoogroups.com, "londonturu" <londonturu@...>
      wrote:
      >
      > Hi,
      >
      > Just checking. Can visitors come back to the transaction
      confirmation
      > page?
      >
      > Either with a link you provide or bookmarking the content(copying
      the
      > URL).
      >
      > If that can happen? How do you handle _trackPageview() and
      _trackTrans
      > ()?
      >
      > Is it possible that you're calling _trackPageview() but not
      trackTrans
      > ()?
      >
      > Cheers,
      >
      > Andrés
      >
      > --- In webanalytics@yahoogroups.com, "Hugh" <hugh.gage@> wrote:
      > >
      > > Hi Feras,
      > >
      > > Tried all that already, UPVs match goals so I would expect that to
      > be
      > > the most accurate result. Also, especially given that analytics
      > tools
      > > often under report actual sales when compared with in house data.
      > >
      > > I'm beginning to think it's either an issue with the way in which
      > > e-commerce tracking was set up or something at Google's end. Not
      > sure
      > > I can do much about the latter.
      > >
      > > Hugh
      > >
      > > --- In webanalytics@yahoogroups.com, "Feras Alhlou" <feras@>
      wrote:
      > > >
      > > > Hi Hugh,
      > > >
      > > > Yes, I would think it would be the other way around. Could it
      be
      > > that the
      > > > goal page (e.g. the "check out completion or thank you" page) is
      > > referenced
      > > > elsewhere? Or maybe the goal match type is allowing other pages
      > to be
      > > > counted as goals? You might want to verify that in the Top
      Content
      > > Report,
      > > > and use the URI in the report filter (and any regular expression
      > > settings
      > > > that you might have) and then examine the results, the number of
      > unique
      > > > pageviews you see should match the the number of conversions, if
      > you see
      > > > pages other than your goal page, that might be the cause of this
      > issue.
      > > >
      > > > thanks,
      > > > feras
      > > >
      > > > On Mon, Sep 1, 2008 at 12:46 AM, Hugh <hugh.gage@> wrote:
      > > >
      > > > > Hi Feras
      > > > >
      > > > > Thanks for your response. What I should have included in my
      > original
      > > > > post is that the total volume of transactions in the Goal is
      > higher
      > > > > then that shown in the e-commerce tracking. I think it should
      > at least
      > > > > be the other way around.
      > > > >
      > > > > Hugh
      > > > >
      > > > >
      > > > > --- In webanalytics@yahoogroups.com <webanalytics%
      > 40yahoogroups.com>,
      > > > > "Feras Alhlou" <feras@> wrote:
      > > > > >
      > > > > > Hi Hugh,
      > > > > >
      > > > > > It working as designed :). In Google Analytics' goal
      tracking
      > > reports, a
      > > > > > visitor can convert only once, i.e. let say your goal is a
      > > > > successful form
      > > > > > submission or ecommerce/sales transaction, and a visitor
      > submitted
      > > > > the form
      > > > > > twice or made two transactions (i.e. converted twice), the
      > goal
      > > tracking
      > > > > > would count it as one conversion while ecommerce would count
      > it
      > > as two
      > > > > > transactions. The logic is that you really can only
      "convert"
      > a
      > > > > visitor into
      > > > > > a lead/customer once.
      > > > > >
      > > > > > To get more details about this topic, check out the blog
      post
      > by
      > > Brian
      > > > > > Clifton
      > > > > http://www.advanced-web-
      > metrics.com/blog/2007/10/23/transactions-v-
      > > > > > goal-conversions/, this is especially helpful if you want to
      > use the
      > > > > > eCommerce feature in GA for track non-ecommerce transaction
      (a
      > > very cool
      > > > > > thing providing very rich data!).
      > > > > >
      > > > > > Also, I believe Justin Cutroni's eBook,
      > > > > > http://oreilly.com/catalog/9780596514969/, covers some of
      > these
      > > > > techniques
      > > > > > as well.
      > > > > >
      > > > > > Hope you find the above helpful.
      > > > > >
      > > > > > That is it for the week :), for those of you in the US and
      > Canada
      > > > > and other
      > > > > > places that celebrate labor day at this time of the year,
      > happy
      > > labor
      > > > > > day/long weekend!
      > > > > >
      > > > > > ________________________________
      > > > > > Feras Alhlou
      > > > > > website: www.e-nor.com
      > > > > > blog: www.e-nor.com/blog
      > > > > > ________________________________
      > > > > >
      > > > > >
      > > > > >
      > > > > > On Fri, Aug 29, 2008 at 2:53 AM, Hugh <hugh.gage@> wrote:
      > > > > >
      > > > > > > Hi,
      > > > > > >
      > > > > > > For those who are using GA on e-commerce sites and have GA
      > > e-commerce
      > > > > > > tracking implemented, has anybody noticed if they are
      > getting
      > > > > > > different conversion rates on the e-commerce report
      > compared with
      > > > > > > their funnel goals where the goal page for both is exactly
      > the
      > > same?
      > > > > > >
      > > > > > > I have put in a query with GA support but it's gone all
      > quite.
      > > > > > >
      > > > > > > Hugh
      > > > > > >
      > > > > > >
      > > > > > >
      > > > > >
      > > > > >
      > > > > > [Non-text portions of this message have been removed]
      > > > > >
      > > > >
      > > > >
      > > > >
      > > >
      > > >
      > > > [Non-text portions of this message have been removed]
      > > >
      > >
      >
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