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143Re: Any Info on Pilot Software?

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  • quibble12345
    Jul 29, 2004

      We're in the process of trying to decide about upgrading to version 7,
      which really looks great. Apparently nobody told your account
      management staff that the Professional version 7 software is metered
      when I talked to them a couple of weeks ago. Also where does it
      mention usage tiers on your pricing page
      (http://www.netiq.com/webtrends/products/webtrends/pricing.asp)? What
      are the limits involved?

      In terms of fairness: With software that customers put on their
      hardware, store on their hard drives, and use with their data
      connections, I'm not sure metering is justified. The great thing
      about installing software as opposed to buying a service is that you
      can use it at your whim.

      With pageviews, you're limiting your customers with popular web sites
      (look at www.jibjab.com), rather than pricing by site scale. Really
      that's equivalent to Microsoft charging for Excel by the spreadsheet
      instead of by the seat.

      I would think that domain or really the server is more fair for
      software. Larger sites simply need larger hardware installations in
      general. There is variablility in servers and domains, but just like
      web analytics, it's never going to be perfect.

      Andrew Blank

      --- In webanalytics@yahoogroups.com, Jeff Seacrist
      <jeff.seacrist@w...> wrote:
      > WebTrends recently introduced page view-based pricing for its
      software, and
      > it is actually is the model for all WebTrends software editions, not
      > Enterprise. Unlike ASP-based page view pricing, however, the page view
      > entitlement for WebTrends software is automatically reset annually,
      with no
      > requirement to renew the page views from year to year. Quite
      simply, it's a
      > way to fairly scale the initial price of the software based on size
      of the
      > site / organization. Virtually all web analytics solutions have some
      > method of scaling -- be it by domain, by web server, or by page
      view. But
      > unlike the variability in the size of a domain or the vast
      differences in
      > the scalability of one type of web server vs. another, a page view
      is pretty
      > consistent.

      > It's one reason why the hosted solutions all use it, and why you're
      > beginning to see software solutions such as WebTrends and Pilot move
      to a
      > similar model.
      > But it certainly raises an interesting question -- What does this group
      > believe is the most "fair" way to scale the pricing of analytics
      > Jeff Seacrist
      > Director of WebTrends Product Marketing
      > -----Original Message-----
      > From: quibble12345 [mailto:aablank@h...]
      > Sent: Wednesday, July 28, 2004 1:38 PM
      > To: webanalytics@yahoogroups.com
      > Subject: [webanalytics] Re: Any Info on Pilot Software?
      > WebTrends Enterprise software charges in blocks of page views. The
      > other versions of WebTrends software are free of such constraints.
      > --- In webanalytics@yahoogroups.com, "wexler" <wexler@y...> wrote:
      > > Not to be a basher of Pilot, who has done some great things... but
      > > when I recently got a series of bids from them for their toolset, I
      > > discovered that (for us) they charge per request (on top of the
      > > usual and rather competitve other fees and charges)... even for the
      > > software we host inhouse. That was unacceptable to my client (and
      > I
      > > was a bit hacked off by it as well).
      > >
      > > I am sort of fine with ASP providers charging per request, since I
      > > would be using their systems, bandwidth, databases, hardware, etc.
      > > But if I am providing the bandwidth, hardware, os licenses, and
      > > database licenses, should I also have to be charged based on
      > > volume... when the company is not involved after sending me an
      > > unlock code?
      > >
      > > Yes, I am fully aware of how Oracle, Sun, and IBM charge based on
      > > CPU or other capacity/power units. However, I find it hard to put
      > > Pilot (or any of these other tools) in the same league with the
      > > supplier of my database or OS. They may have the reputation to get
      > > away with these sorts of pricing schemes... but even they don't
      > > charge per volume, but per simultaneous user or multi-way CPU, not
      > > something as basic as "calculations per month".
      > >
      > > I also would have been fine with a reduced power version and then a
      > > full version, with pricing differential. I would expect that I
      > have
      > > to pay more for increased functionality. But to pay more because I
      > > throw more data at the tool seems... off-putting.
      > >
      > > This was the only product I examined which charged me for its
      > volume
      > > use even though it was on my systems. I wonder, will SPSS or SAS
      > > start charging per line of data I run into them (though, to be
      > fair,
      > > SAS is able to ask for my first born child every year and get it,
      > so
      > > bad example)? Will Oracle charge me more for use when I pass my 1
      > > millionth query?
      > >
      > > Now, there may be somethng about the specifics of our situation
      > > which caused this, and perhaps other installable tools also have
      > > volume loads (though none of the ones I examined did). Also, the
      > > Pilot toolset has some good features and some smart people, so
      > DON'T
      > > dismiss it out of hand. But DO ask if they charge by volume, and I
      > > would recommend asking that of every vendor you examine. While
      > > expected from an ASP type provider, I personally am vary wary of a
      > > vendor putting conditions on my in-house use that are, in my
      > > opinion, out of their demesne.
      > >
      > > We liked the product enough that we kept in til the finals, even
      > > though we hated the pricing model. So, one jerk's opinion, and
      > > again, not based on quality of the tool, just the pricing model.
      > >
      > > Michael
      > >
      > > --- In webanalytics@yahoogroups.com, "eajacobsjr" <eajacobsjr@y...>
      > > wrote:
      > > > Anyone have some feedback, positive/negative regarding the
      > > > capabilities or offerings of Pilot Sotware?
      > > >
      > > > I'm particularly interested in their Channel Performance
      > > Management
      > > > Solution - PilotWeb.
      > > > I've looked at CoreMetrics, Omniture, WebTrends, and
      > WebSideStory,
      > > > but none have really approached channel strategy and business
      > > focused
      > > > dashboards in this manner.
      > > > Are there any other players in the market that provide similar
      > > focus?
      > > >
      > > > I'm hoping to bring Pilot in for a capabilities presentation
      > > within
      > > > the next month, but wanted to get some feedback from the group.
      > ---------------------------------------
      > Web Metrics Discussion Group
      > Moderated by Eric T. Peterson
      > Author, Web Analytics Demystified
      > http://www.webanalyticsdemystified.com
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