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137Re: Any Info on Pilot Software?

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  • quibble12345
    Jul 28, 2004
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      WebTrends Enterprise software charges in blocks of page views. The
      other versions of WebTrends software are free of such constraints.


      --- In webanalytics@yahoogroups.com, "wexler" <wexler@y...> wrote:
      > Not to be a basher of Pilot, who has done some great things... but
      > when I recently got a series of bids from them for their toolset, I
      > discovered that (for us) they charge per request (on top of the
      > usual and rather competitve other fees and charges)... even for the
      > software we host inhouse. That was unacceptable to my client (and
      I
      > was a bit hacked off by it as well).
      >
      > I am sort of fine with ASP providers charging per request, since I
      > would be using their systems, bandwidth, databases, hardware, etc.
      > But if I am providing the bandwidth, hardware, os licenses, and
      > database licenses, should I also have to be charged based on
      > volume... when the company is not involved after sending me an
      > unlock code?
      >
      > Yes, I am fully aware of how Oracle, Sun, and IBM charge based on
      > CPU or other capacity/power units. However, I find it hard to put
      > Pilot (or any of these other tools) in the same league with the
      > supplier of my database or OS. They may have the reputation to get
      > away with these sorts of pricing schemes... but even they don't
      > charge per volume, but per simultaneous user or multi-way CPU, not
      > something as basic as "calculations per month".
      >
      > I also would have been fine with a reduced power version and then a
      > full version, with pricing differential. I would expect that I
      have
      > to pay more for increased functionality. But to pay more because I
      > throw more data at the tool seems... off-putting.
      >
      > This was the only product I examined which charged me for its
      volume
      > use even though it was on my systems. I wonder, will SPSS or SAS
      > start charging per line of data I run into them (though, to be
      fair,
      > SAS is able to ask for my first born child every year and get it,
      so
      > bad example)? Will Oracle charge me more for use when I pass my 1
      > millionth query?
      >
      > Now, there may be somethng about the specifics of our situation
      > which caused this, and perhaps other installable tools also have
      > volume loads (though none of the ones I examined did). Also, the
      > Pilot toolset has some good features and some smart people, so
      DON'T
      > dismiss it out of hand. But DO ask if they charge by volume, and I
      > would recommend asking that of every vendor you examine. While
      > expected from an ASP type provider, I personally am vary wary of a
      > vendor putting conditions on my in-house use that are, in my
      > opinion, out of their demesne.
      >
      > We liked the product enough that we kept in til the finals, even
      > though we hated the pricing model. So, one jerk's opinion, and
      > again, not based on quality of the tool, just the pricing model.
      >
      > Michael
      >
      > --- In webanalytics@yahoogroups.com, "eajacobsjr" <eajacobsjr@y...>
      > wrote:
      > > Anyone have some feedback, positive/negative regarding the
      > > capabilities or offerings of Pilot Sotware?
      > >
      > > I'm particularly interested in their Channel Performance
      > Management
      > > Solution - PilotWeb.
      > > I've looked at CoreMetrics, Omniture, WebTrends, and
      WebSideStory,
      > > but none have really approached channel strategy and business
      > focused
      > > dashboards in this manner.
      > > Are there any other players in the market that provide similar
      > focus?
      > >
      > > I'm hoping to bring Pilot in for a capabilities presentation
      > within
      > > the next month, but wanted to get some feedback from the group.
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