11651Re: Blocking Internal Traffic
- Jul 4, 2007The way this works is quite simple in Omniture. Our main report suite
includes all of our traffic. We then created a new report suite
called External Traffic. To create the segment, we simply added a
rule in the Segmentation Wizard that excludes our IP address.
Additionally, I excluded my own computer and a few others using cookies.
We are a top 500 retailer with CSRs who take orders online. This way,
we get all the conversion data we need without worrying about issues
with loyalty, referrals, etc.
My dream would be to have a system in place that would allow our CSRs
to enter a code read to them from the customer's browser. Once the
CSR entered that code, everything would be recorded as if the customer
himself continued the session. That would really help us tie
conversions back to keywords and referrers much better.
Does anyone know how to do that?
--- In email@example.com, "webber analytics"
> When you segment them into another reporting suite with Omniture,
> data get excluded from your main report suite? We have a similarbusiness
> model where we have CSRs that do product research online but do notpurchase
> it on our webstore. So they don't affect order conversion, but mayaffect
> time spent/page views, etc.another
> On 7/3/07, Brandon Hartness <bhartness@...> wrote:
> > We don't block internal traffic, but rather segment them into
> > reporting suite with Omniture. Our CSRs place orders via a customview of
> > our website's checkout, so if we didn't segment them, then ourconversion
> > metrics would be drastically different. That would allow for terrificevaluate
> > conversion metrics, but really won't help with decision making. :)
> > If CSRs placing orders won't affect conversion, then you need to
> > the type of operation. I've worked with companies that almostnever visit
> > their own website, and others that live and breathe within thewebsite. In
> > the latter scenario, your views/visit, time on site, page depthand other
> > similar metrics will be rendered inaccurate.no, as
> > Brandon
> > On 7/3/07, ecuman79 <milesplayground@...<milesplayground%40gmail.com>>
> > wrote:
> > >
> > > We have the ability within our analytics program to block our
> > > internal/company traffic. I am wondering if there is a general
> > > concensus or rule of thumb for doing so.
> > > Of course without naming your company, I'd love to get a yes or
> > > to whether you currently do or don't block this traffic from your
> > > overall numbers.
> > > Thanks
> > >
> > >
> > >
> > [Non-text portions of this message have been removed]
> [Non-text portions of this message have been removed]
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