11643Re: [webanalytics] Blocking Internal Traffic
- Jul 4, 2007When you segment them into another reporting suite with Omniture, does that
data get excluded from your main report suite? We have a similar business
model where we have CSRs that do product research online but do not purchase
it on our webstore. So they don't affect order conversion, but may affect
time spent/page views, etc.
On 7/3/07, Brandon Hartness <bhartness@...> wrote:
> We don't block internal traffic, but rather segment them into another
> reporting suite with Omniture. Our CSRs place orders via a custom view of
> our website's checkout, so if we didn't segment them, then our conversion
> metrics would be drastically different. That would allow for terrific
> conversion metrics, but really won't help with decision making. :)
> If CSRs placing orders won't affect conversion, then you need to evaluate
> the type of operation. I've worked with companies that almost never visit
> their own website, and others that live and breathe within the website. In
> the latter scenario, your views/visit, time on site, page depth and other
> similar metrics will be rendered inaccurate.
> On 7/3/07, ecuman79 <milesplayground@...<milesplayground%40gmail.com>>
> > We have the ability within our analytics program to block our
> > internal/company traffic. I am wondering if there is a general
> > concensus or rule of thumb for doing so.
> > Of course without naming your company, I'd love to get a yes or no, as
> > to whether you currently do or don't block this traffic from your
> > overall numbers.
> > Thanks
> [Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
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