Re: District Website and Email Server Down
Its the breakdown of communication that makes these
things so much worse. We have a Communications department,
simply someone from the AITS dept could have picked up their
phone and called to give our communications dept a status of
what the problem was.
That way when people like Cathy T calls in to find out what
is up, the info is there. Yes we often jump to the conclusion
that we are always the last to know things. With what the
district gives us to work with, can you blame us?
Hey you know way more about this stuff that I do. There was
major hoo-hah and high-five praise over getting a big technology
grant and I thought that was used to get us a brand new server.
The Communications department does a fantastic job when they
get the information to give to the public. The Communications
department's phone # is given to anyone and everyone to call in
to the district for just about any kind of information.
It made no sense that someone didn't think, "Gee lets talk
with the Communication Dept and tell them what we know"
Like preparing a press release,
spinning a not so pleasant situation
It would have been a lot better to get one of those standard
PGE responses (when power goes down)
"We have identified the problem and are working to correct
it - Please call back for further information" As soon as the
problem has been identified and we can determine how long to fix
it, we will update our Communications department"
And as for calling everyone, the district does have the list of
people who get the APPLE BITES and weekly news from the district.
Contact could have been made that way.
if the system was down that would not be possible.
Grrr thats why technology drives me nuts sometimes!!!
--- In email@example.com, Tammera Campbell
>all of us over the weekend when there was no website or a server. I
> Gee Kevin exactly how was the district going to communicate with
suppose they should just get a hold of all our phone numbers and call
each and every one of us. But then again they could have taken an ad
out in the paper. Oops I forgot, West County Times does not publish
anything really about west county, they are more concerned with
Albany and Berkeley.
>thoroughly after the fact, but really do we really care what happened
> I do agree that the district should have explained a little more
or would even understand the explanation?
>angle that no one ever considererd, but then again it is always
> I did not defend the district, what I did was point out another
easier to bash the district, the educators, the administrators and
the public for not doing their job in educating these kids.
>the energy to combat it anymore. What I am doing is trying to pull
> Sometimes the negativity gets old folks and frankly I don't have
together my community at my end of the district to give a damn about
these schools and push forward. Yes I can get testy with the best of
them, but I put in the time at many meetings and do a lot of research
to understand the big picture. I spend hours sending out
communications via email and publishing newsletters to tie us all
>is my job to get them engaged. I have teachers who are disengaged in
> I have adults who are disengaged in the educational system and it
the educational system and it is my job to communicate with them to
try and improve the system for them. I have students who are totally
disengaged beating the crap out of each other and not respecting one
>light to my schools. I want to motivate and inspire people to care
> Well I am a parent who needs to move on and bring a more positive
and improve their schools. I want to pull this district out of the
hell hole it is because if we don't we might as well kiss this next
generation good-bye. Do we want to do something about it or not!
> Tammybeing well
> Kevin Rivard <kfrivard@...> wrote:
> Communication is one of the job requirements of Paul Ehara who is
> paid to keep the public informed.stated
> How nice it would have been for him to simply put what you just
> Tammy, should that have been the case and then we all would haveunderstood
> the problem and at least been less annoyed.supported
> But, even in your post Tammy, you are defending the district with
> assumptions. Assumptions that could have been readily dismissed or
> with simple communication.see that
> That is all we are asking for is, improved communication.
> Considering the amount of money spent in the PR department I do not
> that is to much to ask.take another
> >From: Tammera Campbell <tammeracampbell@...>
> >Reply-To: firstname.lastname@example.org
> >To: email@example.com
> >Subject: [wccusdtalk] District Website and Email Server Down
> >Date: Wed, 15 Mar 2006 14:09:48 -0800 (PST)
> >I need to chime in here. Being an IT person everyone needs to
> >look at the situation from an IT perspective.access the
> > Yes I too was upset that I could not send timely emails or
> >website because the entire system was down, but I understand thatwhen you
> >have a major piece of hardware go down and you rely on yourvendors to come
> >out and support the system over a weekend, that sometimes it doesnot go
> >your way. I understand that the district lost two pieces ofcritical
> >hardware. I do not know what kind of maintenance contracts theyhave, but
> >I do know that 24-7 contracts are very expensive. Remember we arenot a
> >rich district and we may not have the funds to maintain 24-7contracts with
> >our vendors. How do we know that the delay may have been due tothe
> >vendor. Regardless, good/expert IT people cannot always predictwhen
> >hardware will fail. They can suggest that when a piece ofhardware hits
> >about the three year limit, we had better think about replacingit. But
> >let's be realistic, this district does not have the money to bethat
> >proactive.how far
> > Given this possible scenario, maybe we should be thankful for
> >the district has come in producing a website that we have begun torely on.
> >ladyluvslife67 <ladyluvslife67@...> wrote:
> > Glen,
> >Thanks for popping in.
> >The website being non-functioning and email problems
> >with the district is really inexcuseable. While you
> >know way more about this stuff, I hope you get no
> >less than ALL THE FACTS about what in the world
> >happened downtown.
> >Of course - websites can have issues. Of course -
> >when new things are updated or whatever stuff can
> >The problems were more than that, for example the
> >emailing issue that has been goofed up since Thursday
> >nite: It doesn't bounce the email back right away, it
> >attempts to send for 2 hours and then deletes it
> >HERE IS THE ERROR THAT WAS PRODUCED:
> >----- The following addresses had permanent fatal errors -----
> > ----- Transcript of session follows -----
> >451 <don.proia@...>... gw.wccusd.k12.ca.us: Name
> >server timeout
> >Message could not be delivered for 2 hours
> >Message will be deleted from queue
> >Attempting to access the website produces this error:
> >can't find the web site 500 Unknown Host The site may no longer
> >or it may have moved.down"
> >Double-check for any misspellings, punctuation errors, or extra
> >If these suggestions do not work, try restarting your computer
> >HOW MANY PARENTS AND COMMUNITY MEMBERS LOST THEIR VOICE IN
> >COMMUNICATING WITH THE DISTRICT WITH THESE TECHNICAL DIFFICULTIES?
> >I have a copy of the board packet - it came in the mail Saturday.
> >It is very alarming when people like Cathy cannot access this
> >information online and you should be very concerned. Cathy
> >represents the "matter of fact" parent who keeps people calm.
> >When a parent like Cathy is speaking about her frustration in
> >obtaining information,
> >well I think you know we have a serious problem.
> >And then parents like me begin to think about
> >"failure to disclose" and "conspiracy" and "keeping the people
> >types of thoughts.Home
> >PLEASE Glen, I want to turn to technology to improve communication
> >in this district. H-E-L-P
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> >Tammera (Tammy) E. Campbell
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> SPONSORED LINKS
> Secondary school education Graduate school education
school education Middle school education
> YAHOO! GROUPS LINKS
> Visit your group "wccusdtalk" on the web.
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>and save big.
> Tammera (Tammy) E. Campbell
> Pinole CARE
> Pinole Valley High Safety Chair
> Pinole Valley High School Boosters
> Pinole Middle School Site Council President
> Pinole Middle School Measure D Committee
> 2668 Alhambra Way
> Pinole, CA 94564
> Home: 510-223-3857
> Work: 510-486-4460
> Fax: 510-222-4643
> Pager: 510-425-3192
> Email: Tammera.Campbell@...
> Following are contacts for other email lists to consider joining:
> Ellerhorst Elementary School: ellerhorst_etree@...
> Collins Elementary School: alisoncrooks@...
> Pinole Middle School: Tammera.Campbell@...
> Pinole Valley High School: mikewitz2@...
> Pinole CARE: parents@...
> WCCUSD Parent Forum: firstname.lastname@example.org
> New Yahoo! Messenger with Voice. Call regular phones from your PC
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