Job Opening - SmartRoute Systems - Director of
OPERATIONS - SMARTROUTE SYSTEMS-LOS ANGELES
Management of Traveler Information
Center - Responsible for steady state operations and quality
assurance of all SmarTraveler services in given market.
Oversight of all staff and supervisors
- Responsible for maintaining staffing levels to accommodate workload
and remain in current budget, day-to-day hiring of new operations
staff, training and professional development, and incremental reviews
of new personnel and annual reviews of all staff and supervisors.
Maintenance and Oversight of
Operating/Emergency Procedures, and Quality Control.
New Product Deployment - Introduction
of products to new clients, negotiating deployment to new clients.
Media Relations - Responsible as point
of contact for media requests and questions regarding SmarTraveler
products and day-to-day events, and responsible for delegating above
responsibilities when or if not available.
Oversight of senior technical
supervisor, including maintenance and operations of phone systems,
computer systems, radio equipment, and office equipment.
Operations Equipment - Ascertain needs
for any new equipment or services.
Management experience, and the ability
to remain calm under heavy pressure.
Knowledge of Los Angeles area
traffic/transportation services, including public agencies and
management organizations, emergency response agencies and services,
transit/metro/commuter rail, highways, and/or airports.
Ability to synthesize information from
multiple sources, such as motorist call-in, fixed wing aircraft,
mobile units, police department and DOT scanners, 2-ways, video
cameras, and databases.
Flexibility to be available during
adverse/emergency conditions (inclement weather, special events,
Knowledge of PC-Windows.
Experience in the dispatching,
broadcast, and/or transportation industry preferred.
Marketing and sales experience a plus,
and very helpful.
Please send letter, resume to:
Eli Sherer - Vice
President of National Deployment
141 Portland Street, Ste
Cambridge, MA 02139
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