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[techbooks] REVIEW: "Telecom Made Easy", June Langhoff

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  • Rob Slade, doting grandpa of Ryan and Tr
    BKTLCMME.RVW 990331 Telecom Made Easy , June Langhoff, 1997, 0-9632790-7-6, U$19.95 %A June Langhoff 71022.2131@compuserve.com %C 796 Aquidneck Avenue,
    Message 1 of 1 , May 14, 1999
    • 0 Attachment
      BKTLCMME.RVW 990331

      "Telecom Made Easy", June Langhoff, 1997, 0-9632790-7-6, U$19.95
      %A June Langhoff 71022.2131@...
      %C 796 Aquidneck Avenue, Newport, RI 02842-7246
      %D 1997
      %G 0-9632790-7-6
      %I Aegis Publishing Group Ltd.
      %O U$19.95 800-828-6961 fax: 401-849-4231 aegis@...
      %P 400 p.
      %T "Telecom Made Easy, Third Edition"

      According to the book jacket, this is for very small companies with
      less than five phones installed. The text seems to hit the target
      quite well.

      Chapter one is a standard promotional piece for modern
      telecommunications services. Basic (very basic) user premises
      equipment is reviewed in chapter two, concentrating on wiring and
      connections. For those with no background in telephony, these
      explanations are clear and detailed, although for anyone with some
      experience the material gets a bit tedious. A variety of phone
      services, such as Caller-ID and 900 numbers, are briefly described in
      chapter three. Chapter four looks at phone "lines," or the basic
      service that you get. The section on ISDN (Integrated Services
      Digital Network) has a number of points in it, but still may not give
      the reader enough information about how, actually, to connect to and
      use the service. A wide range of features for "basic" phone sets are
      listed in chapter five. Private branch exchanges (PBXs) and other
      types of phone systems are discussed in chapter six. Chapter seven
      not only describes the various types of mobile phone service, but also
      offers tips on security and saving money.

      Voice mail is covered in chapter eight, and answering machines in
      nine. Chapter ten deals with pagers. Online services get a look in
      chapter eleven. The chapter obviously has its origins in commercial
      services and BBSes, with the Internet as an afterthought, but for all
      of that the information, though brief, is well thought out. Even the
      section on viruses isn't bad, until it gets into MS Word macro viruses
      ("a group of viruses commonly named the Microsoft Concept virus") and
      protection. The material on modems, in chapter twelve, has lots of
      tips, but lots of gaps as well, unfortunately. Installing a modem is
      still a tricky business. Fax is fairly straightforward, and so is
      chapter thirteen. Chapter fourteen deals not only with telecommuting,
      but with communicating, and computing, on the road.

      Chapter fifteen "shows us the money" on phone bills. From my
      perspective, the advice is pedestrian, but then, I'm a Scot. A
      miscellany of LANs, disaster recovery, and other topics finishes off
      in chapter sixteen.

      Sprinkled throughout the text are boxes with tips or "A Day in the
      Life of ..." descriptions of use by diverse small businesses or
      operators. At the end of each chapter there are suggested books for
      further readings in the topic. I'd never heard of most of them, and
      of those I had, a number were in the mediocre range.

      For those just starting out in business, or starting to get to the
      point of needing more telecommunications services, this work should be
      a good introduction. In addition, consultants may wish to keep copies
      around for small business customers in order to get them over the
      initial hurdles, and keep common questions to a minimum.

      copyright Robert M. Slade, 1999 BKTLCMME.RVW 990331

      ====================== (quote inserted randomly by Pegasus Mailer)
      rslade@... rslade@... slade@... p1@...
      Men stumble over the truth from time to time, but most pick
      themselves up and hurry off as if nothing happened. - W. Churchill
      http://victoria.tc.ca/techrev or http://sun.soci.niu.edu/~rslade

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