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Re: [taigtools] Re: Taig x axis keeps binding up

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  • Andreas Grau
    Mai 2013 ? Not sure what timezone I live in ;) This was meant to be March 2013! ... [Non-text portions of this message have been removed]
    Message 1 of 22 , Apr 15, 2013
      Mai 2013 ? Not sure what timezone I live in ;) This was meant to be
      March 2013!


      On 15/04/2013 17:53, Andreas Grau wrote:
      >
      > So to finish this long story: I have received a replacement part from
      > Taig, already some weeks ago, but I hadn't had the time to install the
      > new parts. I finally have my Y axis smooth and without wiggle over the
      > whole length. Whew.
      >
      > So yes, Taig stands behind their products, and I am a happy user. It
      > took from October 2012 to Mai 2013 to get this sorted, but all is good
      > now.
      >
      > Thank you, Taig !
      >
      > On 15/03/2013 18:25, Jeffrey Birt wrote:
      > >
      > > I'm sure they are still alive and well. They just asked me for your
      > > shipping
      > > address earlier this week so they could ship you the parts J
      > >
      > > Jeff
      > >
      > > From: taigtools@yahoogroups.com <mailto:taigtools%40yahoogroups.com>
      > <mailto:taigtools%40yahoogroups.com>
      > > [mailto:taigtools@yahoogroups.com <mailto:taigtools%40yahoogroups.com>
      > > <mailto:taigtools%40yahoogroups.com>] On Behalf
      > > Of Andreas Grau
      > > Sent: Friday, March 15, 2013 12:10 PM
      > > To: taigtools@yahoogroups.com <mailto:taigtools%40yahoogroups.com>
      > <mailto:taigtools%40yahoogroups.com>
      > > Subject: Re: [taigtools] Re: Taig x axis keeps binding up
      > >
      > > On 28/01/2013 23:43, Jeffrey Birt wrote:
      > > >
      > > > I know they have been held up for a few weeks waiting on parts to
      > > > return from being coated. I had a mill on backorder for a few weeks
      > > > which finally got shipped last Friday.
      > > >
      > > > Jeff Birt
      > > > Soigeneris.com
      > > >
      > >
      > > You think that Taig still exists ?
      > >
      > > My history so far : I have three documented problems with my mill. Rust
      > > pitting on the steel ways. Binding Y axis. Heavily tilted base
      > > structure. Describing the problem and sending images to them and my
      > > reseller is useless. The timeline:
      > >
      > > 14. november 2012 : email : no answer
      > > 15. december 2012 : email to them, this time with a reply that they will
      > > ship the replacement mid-january
      > > 17. february 2013 : email : no answer
      > > 26. february 2013 : email : no answer
      > > 05. march 2013 : email : no answer
      > >
      > > I called them early February. But my school-English is apparently not
      > > good enough to make myself understood, and the person I had on the line
      > > spoke in a manner incomprehensible to me. No effort whatsoever to help
      > > someone who evidently doesn't master the language enough. The well-meant
      > > suggestions here on the forum to call them are void if one does not
      > > speak american English with the right accent.
      > >
      > > I can only assume that taking my money was ok. The rest : Never mind,
      > > this customer is far away and he will ultimately resign. Yes, and I
      > > won't stop telling everyone and whenever I can about my experiences, the
      > > product quality and the behavior of this company.
      > >
      > > Andreas
      > >
      > > [Non-text portions of this message have been removed]
      > >
      > > [Non-text portions of this message have been removed]
      > >
      > >
      >
      > [Non-text portions of this message have been removed]
      >
      >



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