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Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)

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  • Len
    I m having a serious problem, and need some advice! :-) I m running OS X 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail module upon
    Message 1 of 27 , Mar 3, 2012
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      I'm having a serious problem, and need some advice! :-) I'm running OS X 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail module upon launch, crashes when it tries to connect to the Internet. When I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved it's diagnostic report. I have a Time Machine backup that is about 36 hours old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).

      Here is what led up to the problem, and what I have tried so far:

      1. I ran Applejack in single user mode (Applejack Auto Restart). When I rebooted, I had the problem.

      2. Booted from my external hard disk SuperDuper! cloned backup. Then ran Apple Disk Utility (no problem). Then rebuild the directory using Disk Warrior (no change in number of files). Still had problem.

      3. Ran Applejack again. Still have the problem.

      WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?

      1. Restore from Time Machine? If so, what folders do I restore?

      2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)

      3. I'd lose too much by restoring from my old SuperDuper! clone.

      WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE EMAIL ON MY iPHONE.

      Thanks,
      Len Walther
    • Len
      I just tried moving the Outlook Prefs file out of the Preferences folder in the User Library to the Desktop, then restored it from a March 1 Time Machine
      Message 2 of 27 , Mar 3, 2012
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        I just tried moving the Outlook Prefs file out of the Preferences folder in the User Library to the Desktop, then restored it from a March 1 Time Machine backup. Didn't solve the problem, so copied the current Outlook Prefs file back from the Desktop to the Preferences folder, replacing the restored file.

        Would appreciate any advice anyone has.

        Thanks,
        Len

        --- In svmug@yahoogroups.com, "Len" <MacREALTOR@...> wrote:
        >
        > I'm having a serious problem, and need some advice! :-) I'm running OS X 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail module upon launch, crashes when it tries to connect to the Internet. When I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved it's diagnostic report. I have a Time Machine backup that is about 36 hours old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
        >
        > Here is what led up to the problem, and what I have tried so far:
        >
        > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I rebooted, I had the problem.
        >
        > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran Apple Disk Utility (no problem). Then rebuild the directory using Disk Warrior (no change in number of files). Still had problem.
        >
        > 3. Ran Applejack again. Still have the problem.
        >
        > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
        >
        > 1. Restore from Time Machine? If so, what folders do I restore?
        >
        > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
        >
        > 3. I'd lose too much by restoring from my old SuperDuper! clone.
        >
        > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE EMAIL ON MY iPHONE.
        >
        > Thanks,
        > Len Walther
        >
      • Len
        It s worse than I thought! When iTunes tries to connect with the Internet, it crashes, too! Now, I m really getting worried! Any ideas? :-) Len
        Message 3 of 27 , Mar 3, 2012
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          It's worse than I thought! When iTunes tries to connect with the Internet, it crashes, too! Now, I'm really getting worried!

          Any ideas? :-)

          Len

          --- In svmug@yahoogroups.com, "Len" <MacREALTOR@...> wrote:
          >
          > I'm having a serious problem, and need some advice! :-) I'm running OS X 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail module upon launch, crashes when it tries to connect to the Internet. When I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved it's diagnostic report. I have a Time Machine backup that is about 36 hours old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
          >
          > Here is what led up to the problem, and what I have tried so far:
          >
          > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I rebooted, I had the problem.
          >
          > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran Apple Disk Utility (no problem). Then rebuild the directory using Disk Warrior (no change in number of files). Still had problem.
          >
          > 3. Ran Applejack again. Still have the problem.
          >
          > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
          >
          > 1. Restore from Time Machine? If so, what folders do I restore?
          >
          > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
          >
          > 3. I'd lose too much by restoring from my old SuperDuper! clone.
          >
          > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE EMAIL ON MY iPHONE.
          >
          > Thanks,
          > Len Walther
          >
        • R.G. Smalley
          I don t know whether this will help, but look in startup in system preferences. I had problems with crashes and found the Adobe CS3 and CS5 both had stuck
          Message 4 of 27 , Mar 3, 2012
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            I don't know whether this will help, but look in "startup" in system preferences. I had problems with crashes and found the Adobe CS3 and CS5 both had stuck stuff in there. When I deleted one of them, no more problems

            --- On Sat, 3/3/12, Len <MacREALTOR@...> wrote:

            From: Len <MacREALTOR@...>
            Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
            To: svmug@yahoogroups.com
            Date: Saturday, March 3, 2012, 4:18 PM

             

            It's worse than I thought! When iTunes tries to connect with the Internet, it crashes, too! Now, I'm really getting worried!

            Any ideas? :-)

            Len

            --- In svmug@yahoogroups.com, "Len" <MacREALTOR@...> wrote:
            >
            > I'm having a serious problem, and need some advice! :-) I'm running OS X 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail module upon launch, crashes when it tries to connect to the Internet. When I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved it's diagnostic report. I have a Time Machine backup that is about 36 hours old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
            >
            > Here is what led up to the problem, and what I have tried so far:
            >
            > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I rebooted, I had the problem.
            >
            > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran Apple Disk Utility (no problem). Then rebuild the directory using Disk Warrior (no change in number of files). Still had problem.
            >
            > 3. Ran Applejack again. Still have the problem.
            >
            > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
            >
            > 1. Restore from Time Machine? If so, what folders do I restore?
            >
            > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
            >
            > 3. I'd lose too much by restoring from my old SuperDuper! clone.
            >
            > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE EMAIL ON MY iPHONE.
            >
            > Thanks,
            > Len Walther
            >

          • Len
            R.G., your reply is much appreciated, and it has led to a partial solution to my problem! I went to System Prefs: Accounts: Log-Ins and checked the Hide
            Message 5 of 27 , Mar 3, 2012
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              R.G., your reply is much appreciated, and it has led to a partial solution to my problem!

              I went to System Prefs: Accounts: Log-Ins and checked the "Hide" boxes for every one of the log-in items, then rebooted. My Outlook didn't crash!!!! However, iTunes still crashes when I try to connect to the Internet (updating Apps).

              In the morning, I'll add back one log-in item at a time and reboot, until I have a problem, again. Then, I'll know what has caused the problem with Outlook crashing. However, I still need a solution to iTunes crashing. The latter problem isn't the crisis that not being able to use email is!!! I know that deleting each item would be better than hiding the items, but then I'd have to reinstall them.

              Any additional suggestions by anyone, would still be appreciated. Thank you, R.G.!!!

              Len

              --- In svmug@yahoogroups.com, "R.G. Smalley" <gsmalley@...> wrote:
              >
              > I don't know whether this will help, but look in "startup" in system preferences. I had problems with crashes and found the Adobe CS3 and CS5 both had stuck stuff in there. When I deleted one of them, no more problems
              >
              > --- On Sat, 3/3/12, Len <MacREALTOR@...> wrote:
              >
              > From: Len <MacREALTOR@...>
              > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
              > To: svmug@yahoogroups.com
              > Date: Saturday, March 3, 2012, 4:18 PM
              >
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              >
              > It's worse than I thought! When iTunes tries to connect with the Internet, it crashes, too! Now, I'm really getting worried!
              >
              >
              >
              > Any ideas? :-)
              >
              >
              >
              > Len
              >
              >
              >
              > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
              >
              > >
              >
              > > I'm having a serious problem, and need some advice! :-) I'm running OS X 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail module upon launch, crashes when it tries to connect to the Internet. When I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved it's diagnostic report. I have a Time Machine backup that is about 36 hours old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
              >
              > >
              >
              > > Here is what led up to the problem, and what I have tried so far:
              >
              > >
              >
              > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I rebooted, I had the problem.
              >
              > >
              >
              > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran Apple Disk Utility (no problem). Then rebuild the directory using Disk Warrior (no change in number of files). Still had problem.
              >
              > >
              >
              > > 3. Ran Applejack again. Still have the problem.
              >
              > >
              >
              > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
              >
              > >
              >
              > > 1. Restore from Time Machine? If so, what folders do I restore?
              >
              > >
              >
              > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
              >
              > >
              >
              > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
              >
              > >
              >
              > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE EMAIL ON MY iPHONE.
              >
              > >
              >
              > > Thanks,
              >
              > > Len Walther
              >
              > >
              >
            • R.G. Smalley
              I m not sure if hiding is enough--you may have to delete the offending items. ... From: Len Subject: [svmug] Re: Outlook 2011 crashing
              Message 6 of 27 , Mar 4, 2012
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                I'm not sure if "hiding" is enough--you may have to delete the offending items.

                --- On Sat, 3/3/12, Len <MacREALTOR@...> wrote:

                From: Len <MacREALTOR@...>
                Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                To: svmug@yahoogroups.com
                Date: Saturday, March 3, 2012, 10:43 PM

                 

                R.G., your reply is much appreciated, and it has led to a partial solution to my problem!

                I went to System Prefs: Accounts: Log-Ins and checked the "Hide" boxes for every one of the log-in items, then rebooted. My Outlook didn't crash!!!! However, iTunes still crashes when I try to connect to the Internet (updating Apps).

                In the morning, I'll add back one log-in item at a time and reboot, until I have a problem, again. Then, I'll know what has caused the problem with Outlook crashing. However, I still need a solution to iTunes crashing. The latter problem isn't the crisis that not being able to use email is!!! I know that deleting each item would be better than hiding the items, but then I'd have to reinstall them.

                Any additional suggestions by anyone, would still be appreciated. Thank you, R.G.!!!

                Len

                --- In svmug@yahoogroups.com, "R.G. Smalley" <gsmalley@...> wrote:
                >
                > I don't know whether this will help, but look in "startup" in system preferences. I had problems with crashes and found the Adobe CS3 and CS5 both had stuck stuff in there. When I deleted one of them, no more problems
                >
                > --- On Sat, 3/3/12, Len <MacREALTOR@...> wrote:
                >
                > From: Len <MacREALTOR@...>
                > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                > To: svmug@yahoogroups.com
                > Date: Saturday, March 3, 2012, 4:18 PM
                >
                >
                >
                >
                >
                >
                >
                >
                >
                >
                >
                >
                >
                >
                >
                >
                >  
                >
                >
                >
                >
                >
                >
                >
                >
                >
                > It's worse than I thought! When iTunes tries to connect with the Internet, it crashes, too! Now, I'm really getting worried!
                >
                >
                >
                > Any ideas? :-)
                >
                >
                >
                > Len
                >
                >
                >
                > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                >
                > >
                >
                > > I'm having a serious problem, and need some advice! :-) I'm running OS X 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail module upon launch, crashes when it tries to connect to the Internet. When I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved it's diagnostic report. I have a Time Machine backup that is about 36 hours old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                >
                > >
                >
                > > Here is what led up to the problem, and what I have tried so far:
                >
                > >
                >
                > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I rebooted, I had the problem.
                >
                > >
                >
                > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran Apple Disk Utility (no problem). Then rebuild the directory using Disk Warrior (no change in number of files). Still had problem.
                >
                > >
                >
                > > 3. Ran Applejack again. Still have the problem.
                >
                > >
                >
                > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                >
                > >
                >
                > > 1. Restore from Time Machine? If so, what folders do I restore?
                >
                > >
                >
                > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                >
                > >
                >
                > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                >
                > >
                >
                > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE EMAIL ON MY iPHONE.
                >
                > >
                >
                > > Thanks,
                >
                > > Len Walther
                >
                > >
                >

              • Len
                I suspect that you are correct that hiding a startup item in the list, may not be enough, if a startup item is my problem. I note that if I Quit Outlook
                Message 7 of 27 , Mar 4, 2012
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                  I suspect that you are correct that "hiding" a startup item in the list, may not be enough, if a startup item is my problem.

                  I note that if I Quit Outlook without a Restart, then launch it again, I still have the crashing problem. I still have the problem with iTunes crashing when I try to access the Internet.

                  My latest SuperDuper! clone is dated 2/16. I would have updated it since then, but I was having the problem I described at the SVMUG meeting about 3rd party icons disappearing form the Menu Bar, and didn't want to overwrite a good cloned backup. My last Time Machine backup is from 3/1.

                  I'm thinking that the quickest way to solve my problem, without spending a lot of additional time troubleshooting, may be to Restore from my 2/16 SuperDuper! clone, followed by a Restore of selected data folders from the Time Machine backup.

                  My biggest concern is with the possible loss of all email since 2/16. With my AOL IMAP, I know that anything I have deleted is not longer on the AOL Server (no problem). However, am I correct that anything that currently displays in Outlook email, is also still on the Server, and if I Restore from the 2/16 clone, everything since then will automatically redownload from the Server into Outlook?

                  Alternatively, if I started deleting Startup Items, which might not be the total problem, I'd have to reinstall the corresponding Apps. Big hassle!

                  Thanks,
                  Len

                  --- In svmug@yahoogroups.com, "R.G. Smalley" <gsmalley@...> wrote:
                  >
                  > I'm not sure if "hiding" is enough--you may have to delete the offending items.
                  >
                  > --- On Sat, 3/3/12, Len <MacREALTOR@...> wrote:
                  >
                  > From: Len <MacREALTOR@...>
                  > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                  > To: svmug@yahoogroups.com
                  > Date: Saturday, March 3, 2012, 10:43 PM
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  >  
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  >
                  > R.G., your reply is much appreciated, and it has led to a partial solution to my problem!
                  >
                  >
                  >
                  > I went to System Prefs: Accounts: Log-Ins and checked the "Hide" boxes for every one of the log-in items, then rebooted. My Outlook didn't crash!!!! However, iTunes still crashes when I try to connect to the Internet (updating Apps).
                  >
                  >
                  >
                  > In the morning, I'll add back one log-in item at a time and reboot, until I have a problem, again. Then, I'll know what has caused the problem with Outlook crashing. However, I still need a solution to iTunes crashing. The latter problem isn't the crisis that not being able to use email is!!! I know that deleting each item would be better than hiding the items, but then I'd have to reinstall them.
                  >
                  >
                  >
                  > Any additional suggestions by anyone, would still be appreciated. Thank you, R.G.!!!
                  >
                  >
                  >
                  > Len
                  >
                  >
                  >
                  > --- In svmug@yahoogroups.com, "R.G. Smalley" <gsmalley@> wrote:
                  >
                  > >
                  >
                  > > I don't know whether this will help, but look in "startup" in system preferences. I had problems with crashes and found the Adobe CS3 and CS5 both had stuck stuff in there. When I deleted one of them, no more problems
                  >
                  > >
                  >
                  > > --- On Sat, 3/3/12, Len <MacREALTOR@> wrote:
                  >
                  > >
                  >
                  > > From: Len <MacREALTOR@>
                  >
                  > > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                  >
                  > > To: svmug@yahoogroups.com
                  >
                  > > Date: Saturday, March 3, 2012, 4:18 PM
                  >
                  > >
                  >
                  > >
                  >
                  > >
                  >
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                  > >
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                  > >
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                  > >
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                  > >
                  >
                  > >
                  >
                  > >  
                  >
                  > >
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                  > >
                  >
                  > >
                  >
                  > >
                  >
                  > >
                  >
                  > >
                  >
                  > >
                  >
                  > >
                  >
                  > >
                  >
                  > > It's worse than I thought! When iTunes tries to connect with the Internet, it crashes, too! Now, I'm really getting worried!
                  >
                  > >
                  >
                  > >
                  >
                  > >
                  >
                  > > Any ideas? :-)
                  >
                  > >
                  >
                  > >
                  >
                  > >
                  >
                  > > Len
                  >
                  > >
                  >
                  > >
                  >
                  > >
                  >
                  > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                  >
                  > >
                  >
                  > > >
                  >
                  > >
                  >
                  > > > I'm having a serious problem, and need some advice! :-) I'm running OS X 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail module upon launch, crashes when it tries to connect to the Internet. When I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved it's diagnostic report. I have a Time Machine backup that is about 36 hours old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                  >
                  > >
                  >
                  > > >
                  >
                  > >
                  >
                  > > > Here is what led up to the problem, and what I have tried so far:
                  >
                  > >
                  >
                  > > >
                  >
                  > >
                  >
                  > > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I rebooted, I had the problem.
                  >
                  > >
                  >
                  > > >
                  >
                  > >
                  >
                  > > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran Apple Disk Utility (no problem). Then rebuild the directory using Disk Warrior (no change in number of files). Still had problem.
                  >
                  > >
                  >
                  > > >
                  >
                  > >
                  >
                  > > > 3. Ran Applejack again. Still have the problem.
                  >
                  > >
                  >
                  > > >
                  >
                  > >
                  >
                  > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                  >
                  > >
                  >
                  > > >
                  >
                  > >
                  >
                  > > > 1. Restore from Time Machine? If so, what folders do I restore?
                  >
                  > >
                  >
                  > > >
                  >
                  > >
                  >
                  > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                  >
                  > >
                  >
                  > > >
                  >
                  > >
                  >
                  > > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                  >
                  > >
                  >
                  > > >
                  >
                  > >
                  >
                  > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE EMAIL ON MY iPHONE.
                  >
                  > >
                  >
                  > > >
                  >
                  > >
                  >
                  > > > Thanks,
                  >
                  > >
                  >
                  > > > Len Walther
                  >
                  > >
                  >
                  > > >
                  >
                  > >
                  >
                • R.G. Smalley
                  Yeah, I don t know yet how the start-up items gave me grief when I hadn t had the problem before. It may have been Adobe s update, or it may have been an Apple
                  Message 8 of 27 , Mar 4, 2012
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                    Yeah, I don't know yet how the start-up items gave me grief when I hadn't had the problem before.

                    It may have been Adobe's update, or it may have been an Apple update since I do both of those over Google's speedy wi-fi at the SVMUG meeting. 

                    My ScanSnap software suddenly quit working--and I suspect an Apple update caused that because I had not upgraded my OS. 

                    I have to say that the wonderfulTechy at ScanSnap got right to the problem and an update to the ScanSnap software solved that problem. Kudos to ScanSnap!

                    --- On Sun, 3/4/12, Len <MacREALTOR@...> wrote:

                    From: Len <MacREALTOR@...>
                    Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                    To: svmug@yahoogroups.com
                    Date: Sunday, March 4, 2012, 8:07 AM

                     

                    I suspect that you are correct that "hiding" a startup item in the list, may not be enough, if a startup item is my problem.

                    I note that if I Quit Outlook without a Restart, then launch it again, I still have the crashing problem. I still have the problem with iTunes crashing when I try to access the Internet.

                    My latest SuperDuper! clone is dated 2/16. I would have updated it since then, but I was having the problem I described at the SVMUG meeting about 3rd party icons disappearing form the Menu Bar, and didn't want to overwrite a good cloned backup. My last Time Machine backup is from 3/1.

                    I'm thinking that the quickest way to solve my problem, without spending a lot of additional time troubleshooting, may be to Restore from my 2/16 SuperDuper! clone, followed by a Restore of selected data folders from the Time Machine backup.

                    My biggest concern is with the possible loss of all email since 2/16. With my AOL IMAP, I know that anything I have deleted is not longer on the AOL Server (no problem). However, am I correct that anything that currently displays in Outlook email, is also still on the Server, and if I Restore from the 2/16 clone, everything since then will automatically redownload from the Server into Outlook?

                    Alternatively, if I started deleting Startup Items, which might not be the total problem, I'd have to reinstall the corresponding Apps. Big hassle!

                    Thanks,
                    Len


                  • Jose F. Medeiros
                    Len, You could have a corrupt email data file. On PC s it s a .PST and .OST file, not sure on Outlook 2011. Try creating a new user account and profile, and
                    Message 9 of 27 , Mar 4, 2012
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                      Len,


                      You could have a corrupt email data file. On PC's it's a .PST and .OST file, not sure on Outlook 2011.
                      Try creating a new user account and profile, and see it still crash's Outlook when starting it? Have you run FSCK on your hard drive yet? Have you tried reinstalling Outlook 2011?

                      PST repair tools exist if you google them. 

                      Jose


                      From: R.G. Smalley <gsmalley@...>
                      To: svmug@yahoogroups.com
                      Sent: Sunday, March 4, 2012 11:40 AM
                      Subject: Re: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)

                       
                      Yeah, I don't know yet how the start-up items gave me grief when I hadn't had the problem before.

                      It may have been Adobe's update, or it may have been an Apple update since I do both of those over Google's speedy wi-fi at the SVMUG meeting. 

                      My ScanSnap software suddenly quit working--and I suspect an Apple update caused that because I had not upgraded my OS. 

                      I have to say that the wonderfulTechy at ScanSnap got right to the problem and an update to the ScanSnap software solved that problem. Kudos to ScanSnap!

                      --- On Sun, 3/4/12, Len <MacREALTOR@...> wrote:

                      From: Len <MacREALTOR@...>
                      Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                      To: svmug@yahoogroups.com
                      Date: Sunday, March 4, 2012, 8:07 AM

                       
                      I suspect that you are correct that "hiding" a startup item in the list, may not be enough, if a startup item is my problem.

                      I note that if I Quit Outlook without a Restart, then launch it again, I still have the crashing problem. I still have the problem with iTunes crashing when I try to access the Internet.

                      My latest SuperDuper! clone is dated 2/16. I would have updated it since then, but I was having the problem I described at the SVMUG meeting about 3rd party icons disappearing form the Menu Bar, and didn't want to overwrite a good cloned backup. My last Time Machine backup is from 3/1.

                      I'm thinking that the quickest way to solve my problem, without spending a lot of additional time troubleshooting, may be to Restore from my 2/16 SuperDuper! clone, followed by a Restore of selected data folders from the Time Machine backup.

                      My biggest concern is with the possible loss of all email since 2/16. With my AOL IMAP, I know that anything I have deleted is not longer on the AOL Server (no problem). However, am I correct that anything that currently displays in Outlook email, is also still on the Server, and if I Restore from the 2/16 clone, everything since then will automatically redownload from the Server into Outlook?

                      Alternatively, if I started deleting Startup Items, which might not be the total problem, I'd have to reinstall the corresponding Apps. Big hassle!

                      Thanks,
                      Len




                    • Len
                      Apple released a Security Update for OS X Snow Leopard that killed the Apple Rosetta PowerPC code emulator. Symptons were not being able to print, or back up
                      Message 10 of 27 , Mar 4, 2012
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                        Apple released a Security Update for OS X Snow Leopard that killed the Apple Rosetta PowerPC code emulator. Symptons were not being able to print, or back up a file. This killed my Quicken 2007. A few days later, Apple released a new version of the Security Update which fixed the problem. If your ScanSnap driver required Rosetta to run, this was likely what your problem was. Likely Fujitsu, maker of ScanSnap released a new driver that was Intel native, which fixed your problem.

                        Thanks,
                        Len

                        --- In svmug@yahoogroups.com, "R.G. Smalley" <gsmalley@...> wrote:
                        >
                        > Yeah, I don't know yet how the start-up items gave me grief when I hadn't had the problem before.
                        > It may have been Adobe's update, or it may have been an Apple update since I do both of those over Google's speedy wi-fi at the SVMUG meeting. 
                        > My ScanSnap software suddenly quit working--and I suspect an Apple update caused that because I had not upgraded my OS. 
                        > I have to say that the wonderfulTechy at ScanSnap got right to the problem and an update to the ScanSnap software solved that problem. Kudos to ScanSnap!
                        >
                        > --- On Sun, 3/4/12, Len <MacREALTOR@...> wrote:
                        >
                        > From: Len
                        > <MacREALTOR@...>
                        > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                        > To: svmug@yahoogroups.com
                        > Date: Sunday, March 4, 2012, 8:07 AM
                        >
                        >
                        >
                        >
                        >
                        >
                        >
                        >
                        >
                        >
                        >
                        >
                        >
                        >
                        >
                        >
                        >  
                        >
                        >
                        >
                        >
                        >
                        >
                        >
                        >
                        >
                        > I suspect that you are correct that "hiding" a startup item in the list, may not be enough, if a startup item is my problem.
                        >
                        >
                        >
                        > I note that if I Quit Outlook without a Restart, then launch it again, I still have the crashing problem. I still have the problem with iTunes crashing when I try to access the Internet.
                        >
                        >
                        >
                        > My latest SuperDuper! clone is dated 2/16. I would have updated it since then, but I was having the problem I described at the SVMUG meeting about 3rd party icons disappearing form the Menu Bar, and didn't want to overwrite a good cloned backup. My last Time Machine backup is from 3/1.
                        >
                        >
                        >
                        > I'm thinking that the quickest way to solve my problem, without spending a lot of additional time troubleshooting, may be to Restore from my 2/16 SuperDuper! clone, followed by a Restore of selected data folders from the Time Machine backup.
                        >
                        >
                        >
                        > My biggest concern is with the possible loss of all email since 2/16. With my AOL IMAP, I know that anything I have deleted is not longer on the AOL Server (no problem). However, am I correct that anything that currently displays in Outlook email, is also still on the Server, and if I Restore from the 2/16 clone, everything since then will automatically redownload from the Server into Outlook?
                        >
                        >
                        >
                        > Alternatively, if I started deleting Startup Items, which might not be the total problem, I'd have to reinstall the corresponding Apps. Big hassle!
                        >
                        >
                        >
                        > Thanks,
                        >
                        > Len
                        >
                      • Len
                        Jose and R.G., I have fixed my problem, after many hours of watching paint dry. When I discovered that iTunes also crashed when trying to connect to the
                        Message 11 of 27 , Mar 4, 2012
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                          Jose and R.G., I have fixed my problem, after many hours of watching paint dry. When I discovered that iTunes also crashed when trying to connect to the Internet, I concluded that there must be some system corruption, so the problem wasn't limited to Outlook.

                          I run the equivalent of FSCK by running Applejack in single user mode (Not compatible with Lion, but I'm running Snow Leopard).

                          I didn't reinstall Outlook. Your idea of creating a separate User account is a good diagnostic tool, that I forgot about (already had two other User accounts, and didn't have sufficient free space to create another one).

                          Here is what I did to fix my problem:

                          1) I was down to about 21 GB of free hard disk space on my 320 GB internal hard drive. I wanted to create more free space without fragmentation. I backed up my approx 20 GB Parallels folder containing my Windows 7 disk image. Then I deleted it from my internal hard disk. Then, I defragged the hard disk using the latest version of ProSoft Drive Genius, which runs from the terminal, instead of having to run from an external bootable hard drive or the Drive Genius DVD (Took about 3 1/4 hours!!!). I am aware that OS X automatically defrags files of less than 4 GB. However, I create and delete lots of big eyeTV video files, so felt I needed to defrag.

                          2) Restored from a SuperDuper! bootable clone, dated 2/16/12. Normally, this would have been much more up to date, but I had been having another problem, and didn't want to overwrite a known good bootable clone. Restored my Parallels folder with a Finder copy from backup.

                          3) Before performing the Restore in #2, above, I did another Time Machine backup. Also exported my iCal and OS X Address Book.

                          4) Have started the process of restoring data folders to the most current version, using a combination of Time Machine (very slow, since it uses the Finder) and manual Finder created folder backups. Imported my exports of iCal and Address Book.

                          5) While I was writing this, I had launched Outlook again, after it had been working OK. It said I had to rebuild the Outlook data base, which I did (Main Identify)

                          6) I'm not currently using the Outlook calendar and realize I will have lost a small number of newer Outlook Address Book entries.

                          7) I have learned my lesson and will be keeping my bootable clone backups much more up to date in the future!

                          Thanks,

                          Len Walther, CDPE Advanced, e-PRO, GRI
                          Certified Distressed Property Expert, Advanced
                          http://www.LenCanHelp.com/
                          Broker, DRE#00460258

                          RE/MAX Real Estate Services
                          19200 Stevens Creek Blvd, Ste 210
                          Cupertino, CA 95014

                          Director, California Association of REALTORS®
                          President's Choice Award, 2002, Santa Clara County Association of REALTORS®

                          408-252-9800 Ext 2537 Phone
                          408-252-9819 Fax





                          --- In svmug@yahoogroups.com, "Jose F. Medeiros" <josemedeiros007@...> wrote:
                          >
                          > Len,
                          >
                          >
                          >
                          > You could have a corrupt email data file. On PC's it's a .PST and .OST file, not sure on Outlook 2011.
                          >
                          > Try creating a new user account and profile, and see it still crash's Outlook when starting it? Have you run FSCK on your hard drive yet? Have you tried reinstalling Outlook 2011?
                          >
                          >
                          > PST repair tools exist if you google them. 
                          >
                          > Jose
                          >
                          >
                          >
                          >
                          > ________________________________
                          > From: R.G. Smalley <gsmalley@...>
                          > To: svmug@yahoogroups.com
                          > Sent: Sunday, March 4, 2012 11:40 AM
                          > Subject: Re: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                          >
                          >
                          >  
                          > Yeah, I don't know yet how the start-up items gave me grief when I hadn't had the problem before.
                          >
                          >
                          > It may have been Adobe's update, or it may have been an Apple update since I do both of those over Google's speedy wi-fi at the SVMUG meeting. 
                          >
                          > My ScanSnap software suddenly quit working--and I suspect an Apple update caused that because I had not upgraded my OS. 
                          >
                          > I have to say that the wonderfulTechy at ScanSnap got right to the problem and an update to the ScanSnap software solved that problem. Kudos to ScanSnap!
                          >
                          > --- On Sun, 3/4/12, Len <MacREALTOR@...> wrote:
                          >
                          >
                          > >From: Len
                          > <MacREALTOR@...>
                          > >Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                          > >To: svmug@yahoogroups.com
                          > >Date: Sunday, March 4, 2012, 8:07 AM
                          > >
                          > >
                          > > 
                          > >I suspect that you are correct that "hiding" a startup item in the list, may not be enough, if a startup item is my problem.
                          > >
                          > >I note that if I Quit Outlook without a Restart, then launch it again, I still have the crashing problem. I still have the problem with iTunes crashing when I try to access the Internet.
                          > >
                          > >My latest SuperDuper! clone is dated 2/16. I would have updated it since then, but I was having the problem I described at the SVMUG meeting about 3rd party icons disappearing form the Menu Bar, and didn't want to overwrite a good cloned backup. My last Time Machine backup is from 3/1.
                          > >
                          > >I'm thinking that the quickest way to solve my problem, without spending a lot of additional time troubleshooting, may be to Restore from my 2/16 SuperDuper! clone, followed by a Restore of selected data folders from the Time Machine backup.
                          > >
                          > >My biggest concern is with the possible loss of all email since 2/16. With my AOL IMAP, I know that anything I have deleted is not longer on the AOL Server (no problem). However, am I correct that anything that currently displays in Outlook email, is also still on the Server, and if I Restore from the 2/16 clone, everything since then will automatically redownload from the Server into Outlook?
                          > >
                          > >Alternatively, if I started deleting Startup Items, which might not be the total problem, I'd have to reinstall the corresponding Apps. Big hassle!
                          > >
                          > >Thanks,
                          > >Len
                          > >
                          > >
                          > >
                          >
                        • Jose F. Medeiros
                          You probably have bad block s on your hard drive, and have damaged application files. I would run run  FSCK in single user mode, or use Micromat Tech Tools
                          Message 12 of 27 , Mar 5, 2012
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                            You probably have bad block's on your hard drive, and have damaged application files. I would run run  FSCK in single user mode, or use Micromat Tech Tools Pro from a bootable CD http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw

                            or Drive Genius 3, http://www.prosofteng.com/.

                            You can move your PST file to an external hard drive, if you want to try  a Time Machine restore, and reimport your mail after the restore, or reinstall of your Operating System and applications.

                            Jose :-)




                            From: Len <MacREALTOR@...>
                            To: svmug@yahoogroups.com
                            Sent: Saturday, March 3, 2012 4:18 PM
                            Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)

                             
                            It's worse than I thought! When iTunes tries to connect with the Internet, it crashes, too! Now, I'm really getting worried!

                            Any ideas? :-)

                            Len

                            --- In svmug@yahoogroups.com, "Len" <MacREALTOR@...> wrote:
                            >
                            > I'm having a serious problem, and need some advice! :-) I'm running OS X 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail module upon launch, crashes when it tries to connect to the Internet. When I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved it's diagnostic report. I have a Time Machine backup that is about 36 hours old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                            >
                            > Here is what led up to the problem, and what I have tried so far:
                            >
                            > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I rebooted, I had the problem.
                            >
                            > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran Apple Disk Utility (no problem). Then rebuild the directory using Disk Warrior (no change in number of files). Still had problem.
                            >
                            > 3. Ran Applejack again. Still have the problem.
                            >
                            > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                            >
                            > 1. Restore from Time Machine? If so, what folders do I restore?
                            >
                            > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                            >
                            > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                            >
                            > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE EMAIL ON MY iPHONE.
                            >
                            > Thanks,
                            > Len Walther
                            >



                          • Jose Francisco Medeiros
                            I just re-read your first email, and that it started occurring after running Apple jack, and it ran FSCK. You may want to run it again, some times it takes two
                            Message 13 of 27 , Mar 5, 2012
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                              I just re-read your first email, and that it started occurring after running Apple jack, and it ran FSCK. You may want to run it again, some times it takes two or three tries if it finds bad blocks to try and repair them, or move the data to a good block and flag them as bad.

                              Try also doing a permission repair on your files. I believe that Tech Tools Pro and Drive Genius do this automatically.

                              Jose :-)



                              On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros <josemedeiros007@...> wrote:
                               

                              You probably have bad block's on your hard drive, and have damaged application files. I would run run  FSCK in single user mode, or use Micromat Tech Tools Pro from a bootable CD http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw

                              or Drive Genius 3, http://www.prosofteng.com/.

                              You can move your PST file to an external hard drive, if you want to try  a Time Machine restore, and reimport your mail after the restore, or reinstall of your Operating System and applications.

                              Jose :-)




                              From: Len <MacREALTOR@...>
                              To: svmug@yahoogroups.com
                              Sent: Saturday, March 3, 2012 4:18 PM

                              Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)

                               
                              It's worse than I thought! When iTunes tries to connect with the Internet, it crashes, too! Now, I'm really getting worried!

                              Any ideas? :-)

                              Len

                              --- In svmug@yahoogroups.com, "Len" <MacREALTOR@...> wrote:
                              >
                              > I'm having a serious problem, and need some advice! :-) I'm running OS X 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail module upon launch, crashes when it tries to connect to the Internet. When I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved it's diagnostic report. I have a Time Machine backup that is about 36 hours old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                              >
                              > Here is what led up to the problem, and what I have tried so far:
                              >
                              > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I rebooted, I had the problem.
                              >
                              > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran Apple Disk Utility (no problem). Then rebuild the directory using Disk Warrior (no change in number of files). Still had problem.
                              >
                              > 3. Ran Applejack again. Still have the problem.
                              >
                              > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                              >
                              > 1. Restore from Time Machine? If so, what folders do I restore?
                              >
                              > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                              >
                              > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                              >
                              > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE EMAIL ON MY iPHONE.
                              >
                              > Thanks,
                              > Len Walther
                              >




                            • Len
                              Jose, everything is pretty much back to normal now, except that I will have to reinstall some recent Apps that i had installed since I made my last Bootable
                              Message 14 of 27 , Mar 5, 2012
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                                Jose, everything is pretty much back to normal now, except that I will have to reinstall some recent Apps that i had installed since I made my last Bootable clone on 2/16. Got recent data back through Time Machine Restores and Finder copies.

                                What is a PST file (don't think it is Pacific Standard Time <G>)? Is it related to Outlook? Also, if in the future I am forced to import my Office data, especially email, what folder do I Restore from backup?

                                I frequently run Applejack, and it repairs permissions. I have the latest Drive Genius, but am a version behind on Tech Tool Pro (which I never fully trusted).

                                I do have some issues with Time Machine restores being flaky. I tried to restore data folders from 5 GB to 12 GB in size. They would fail half way through, saying it couldn't read a file or my permissions didn't permit a copy. However, it didn't tell me which file it choked on, which I consider very bad behavior. Fortunately, I had other ways of restoring the same files.

                                I'll be making a new Time Machine backup today, and a SuperDuper! bootable clone, overnight.

                                Thanks,
                                Len

                                Thanks,
                                Len

                                --- In svmug@yahoogroups.com, Jose Francisco Medeiros <jose.medeiros@...> wrote:
                                >
                                > I just re-read your first email, and that it started occurring after
                                > running Apple jack, and it ran FSCK. You may want to run it again, some
                                > times it takes two or three tries if it finds bad blocks to try and repair
                                > them, or move the data to a good block and flag them as bad.
                                >
                                > Try also doing a permission repair on your files. I believe that Tech Tools
                                > Pro and Drive Genius do this automatically.
                                >
                                > Jose :-)
                                >
                                >
                                >
                                > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros <josemedeiros007@...
                                > > wrote:
                                >
                                > > **
                                > >
                                > >
                                > > You probably have bad block's on your hard drive, and have damaged
                                > > application files. I would run run FSCK in single user mode, or use
                                > > Micromat Tech Tools Pro from a bootable CD
                                > > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                > >
                                > > or Drive Genius 3, http://www.prosofteng.com/.
                                > >
                                > > You can move your PST file to an external hard drive, if you want to try
                                > > a Time Machine restore, and reimport your mail after the restore, or
                                > > reinstall of your Operating System and applications.
                                > >
                                > > Jose :-)
                                > >
                                > >
                                > >
                                > > ------------------------------
                                > > *From:* Len <MacREALTOR@...>
                                > > *To:* svmug@yahoogroups.com
                                > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                > >
                                > > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to Internet
                                > > (HELP, PLEASE!!!)
                                > >
                                > >
                                > > It's worse than I thought! When iTunes tries to connect with the
                                > > Internet, it crashes, too! Now, I'm really getting worried!
                                > >
                                > > Any ideas? :-)
                                > >
                                > > Len
                                > >
                                > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                > > >
                                > > > I'm having a serious problem, and need some advice! :-) I'm running OS X
                                > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail
                                > > module upon launch, crashes when it tries to connect to the Internet. When
                                > > I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved
                                > > it's diagnostic report. I have a Time Machine backup that is about 36 hours
                                > > old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                                > > >
                                > > > Here is what led up to the problem, and what I have tried so far:
                                > > >
                                > > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I
                                > > rebooted, I had the problem.
                                > > >
                                > > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran
                                > > Apple Disk Utility (no problem). Then rebuild the directory using Disk
                                > > Warrior (no change in number of files). Still had problem.
                                > > >
                                > > > 3. Ran Applejack again. Still have the problem.
                                > > >
                                > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                > > >
                                > > > 1. Restore from Time Machine? If so, what folders do I restore?
                                > > >
                                > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                                > > >
                                > > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                                > > >
                                > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE
                                > > EMAIL ON MY iPHONE.
                                > > >
                                > > > Thanks,
                                > > > Len Walther
                                > > >
                                > >
                                > >
                                > >
                                > >
                                > >
                                >
                              • Jose F. Medeiros
                                PST is the file format used by Outlook to store all email. http://en.wikipedia.org/wiki/Personal_Storage_Table OST is also used by Outlook when connecting to
                                Message 15 of 27 , Mar 5, 2012
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                                  PST is the file format used by Outlook to store all email.
                                  http://en.wikipedia.org/wiki/Personal_Storage_Table

                                  OST is also used by Outlook when connecting to an Exchange server when mail is left on the server, and a cached copy is kept on a laptop, that can still be read when traveling or the laptop is offline, but I am not sure if an OST  is used in  the Mac Outlook version.

                                  If Outlook is left open, I doubt that Time machine will be able to back up the PST file. you'll probably need to make a copy of it, and move it to an external storage device to back it up.

                                  Jose


                                  From: Len <MacREALTOR@...>
                                  To: svmug@yahoogroups.com
                                  Sent: Monday, March 5, 2012 12:28 PM
                                  Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)

                                   
                                  Jose, everything is pretty much back to normal now, except that I will have to reinstall some recent Apps that i had installed since I made my last Bootable clone on 2/16. Got recent data back through Time Machine Restores and Finder copies.

                                  What is a PST file (don't think it is Pacific Standard Time <G>)? Is it related to Outlook? Also, if in the future I am forced to import my Office data, especially email, what folder do I Restore from backup?

                                  I frequently run Applejack, and it repairs permissions. I have the latest Drive Genius, but am a version behind on Tech Tool Pro (which I never fully trusted).

                                  I do have some issues with Time Machine restores being flaky. I tried to restore data folders from 5 GB to 12 GB in size. They would fail half way through, saying it couldn't read a file or my permissions didn't permit a copy. However, it didn't tell me which file it choked on, which I consider very bad behavior. Fortunately, I had other ways of restoring the same files.

                                  I'll be making a new Time Machine backup today, and a SuperDuper! bootable clone, overnight.

                                  Thanks,
                                  Len

                                  Thanks,
                                  Len

                                  --- In svmug@yahoogroups.com, Jose Francisco Medeiros <jose.medeiros@...> wrote:
                                  >
                                  > I just re-read your first email, and that it started occurring after
                                  > running Apple jack, and it ran FSCK. You may want to run it again, some
                                  > times it takes two or three tries if it finds bad blocks to try and repair
                                  > them, or move the data to a good block and flag them as bad.
                                  >
                                  > Try also doing a permission repair on your files. I believe that Tech Tools
                                  > Pro and Drive Genius do this automatically.
                                  >
                                  > Jose :-)
                                  >
                                  >
                                  >
                                  > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros <josemedeiros007@...
                                  > > wrote:
                                  >
                                  > > **
                                  > >
                                  > >
                                  > > You probably have bad block's on your hard drive, and have damaged
                                  > > application files. I would run run FSCK in single user mode, or use
                                  > > Micromat Tech Tools Pro from a bootable CD
                                  > > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                  > >
                                  > > or Drive Genius 3, http://www.prosofteng.com/.
                                  > >
                                  > > You can move your PST file to an external hard drive, if you want to try
                                  > > a Time Machine restore, and reimport your mail after the restore, or
                                  > > reinstall of your Operating System and applications.
                                  > >
                                  > > Jose :-)
                                  > >
                                  > >
                                  > >
                                  > > ------------------------------
                                  > > *From:* Len <MacREALTOR@...>
                                  > > *To:* svmug@yahoogroups.com
                                  > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                  > >
                                  > > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to Internet
                                  > > (HELP, PLEASE!!!)
                                  > >
                                  > >
                                  > > It's worse than I thought! When iTunes tries to connect with the
                                  > > Internet, it crashes, too! Now, I'm really getting worried!
                                  > >
                                  > > Any ideas? :-)
                                  > >
                                  > > Len
                                  > >
                                  > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                  > > >
                                  > > > I'm having a serious problem, and need some advice! :-) I'm running OS X
                                  > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail
                                  > > module upon launch, crashes when it tries to connect to the Internet. When
                                  > > I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved
                                  > > it's diagnostic report. I have a Time Machine backup that is about 36 hours
                                  > > old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                                  > > >
                                  > > > Here is what led up to the problem, and what I have tried so far:
                                  > > >
                                  > > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I
                                  > > rebooted, I had the problem.
                                  > > >
                                  > > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran
                                  > > Apple Disk Utility (no problem). Then rebuild the directory using Disk
                                  > > Warrior (no change in number of files). Still had problem.
                                  > > >
                                  > > > 3. Ran Applejack again. Still have the problem.
                                  > > >
                                  > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                  > > >
                                  > > > 1. Restore from Time Machine? If so, what folders do I restore?
                                  > > >
                                  > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                                  > > >
                                  > > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                                  > > >
                                  > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE
                                  > > EMAIL ON MY iPHONE.
                                  > > >
                                  > > > Thanks,
                                  > > > Len Walther
                                  > > >
                                  > >
                                  > >
                                  > >
                                  > >
                                  > >
                                  >



                                • Len
                                  Many thanks, Jose! I checked out the Wikipedia article. However, I didn t see anything about where the PST file is stored in Mac OS X, and if it is visible.
                                  Message 16 of 27 , Mar 5, 2012
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                                    Many thanks, Jose!

                                    I checked out the Wikipedia article. However, I didn't see anything about where the PST file is stored in Mac OS X, and if it is visible. I understand that it must be closed for Time Machine to back it up. I'm using Microsoft Office: 2011: mac.

                                    WHERE is this file located, so I can manually back it up, and later restore it?

                                    Thanks,
                                    Len

                                    --- In svmug@yahoogroups.com, "Jose F. Medeiros" <josemedeiros007@...> wrote:
                                    >
                                    > PST is the file format used by Outlook to store all email.
                                    >
                                    > http://en.wikipedia.org/wiki/Personal_Storage_Table
                                    >
                                    > OST is also used by Outlook when connecting to an Exchange server when mail is left on the server, and a cached copy is kept on a laptop, that can still be read when traveling or the laptop is offline, but I am not sure if an OST  is used in  the Mac Outlook version.
                                    >
                                    > If Outlook is left open, I doubt that Time machine will be able to back up the PST file. you'll probably need to make a copy of it, and move it to an external storage device to back it up.
                                    >
                                    >
                                    > Jose
                                    >
                                    >
                                    >
                                    > ________________________________
                                    > From: Len <MacREALTOR@...>
                                    > To: svmug@yahoogroups.com
                                    > Sent: Monday, March 5, 2012 12:28 PM
                                    > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                                    >
                                    >
                                    >  
                                    > Jose, everything is pretty much back to normal now, except that I will have to reinstall some recent Apps that i had installed since I made my last Bootable clone on 2/16. Got recent data back through Time Machine Restores and Finder copies.
                                    >
                                    > What is a PST file (don't think it is Pacific Standard Time <G>)? Is it related to Outlook? Also, if in the future I am forced to import my Office data, especially email, what folder do I Restore from backup?
                                    >
                                    > I frequently run Applejack, and it repairs permissions. I have the latest Drive Genius, but am a version behind on Tech Tool Pro (which I never fully trusted).
                                    >
                                    > I do have some issues with Time Machine restores being flaky. I tried to restore data folders from 5 GB to 12 GB in size. They would fail half way through, saying it couldn't read a file or my permissions didn't permit a copy. However, it didn't tell me which file it choked on, which I consider very bad behavior. Fortunately, I had other ways of restoring the same files.
                                    >
                                    > I'll be making a new Time Machine backup today, and a SuperDuper! bootable clone, overnight.
                                    >
                                    > Thanks,
                                    > Len
                                    >
                                    > Thanks,
                                    > Len
                                    >
                                    > --- In svmug@yahoogroups.com, Jose Francisco Medeiros <jose.medeiros@> wrote:
                                    > >
                                    > > I just re-read your first email, and that it started occurring after
                                    > > running Apple jack, and it ran FSCK. You may want to run it again, some
                                    > > times it takes two or three tries if it finds bad blocks to try and repair
                                    > > them, or move the data to a good block and flag them as bad.
                                    > >
                                    > > Try also doing a permission repair on your files. I believe that Tech Tools
                                    > > Pro and Drive Genius do this automatically.
                                    > >
                                    > > Jose :-)
                                    > >
                                    > >
                                    > >
                                    > > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros <josemedeiros007@
                                    > > > wrote:
                                    > >
                                    > > > **
                                    > > >
                                    > > >
                                    > > > You probably have bad block's on your hard drive, and have damaged
                                    > > > application files. I would run run FSCK in single user mode, or use
                                    > > > Micromat Tech Tools Pro from a bootable CD
                                    > > > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                    > > >
                                    > > > or Drive Genius 3, http://www.prosofteng.com/.
                                    > > >
                                    > > > You can move your PST file to an external hard drive, if you want to try
                                    > > > a Time Machine restore, and reimport your mail after the restore, or
                                    > > > reinstall of your Operating System and applications.
                                    > > >
                                    > > > Jose :-)
                                    > > >
                                    > > >
                                    > > >
                                    > > > ------------------------------
                                    > > > *From:* Len <MacREALTOR@>
                                    > > > *To:* svmug@yahoogroups.com
                                    > > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                    > > >
                                    > > > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to Internet
                                    > > > (HELP, PLEASE!!!)
                                    > > >
                                    > > >
                                    > > > It's worse than I thought! When iTunes tries to connect with the
                                    > > > Internet, it crashes, too! Now, I'm really getting worried!
                                    > > >
                                    > > > Any ideas? :-)
                                    > > >
                                    > > > Len
                                    > > >
                                    > > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                    > > > >
                                    > > > > I'm having a serious problem, and need some advice! :-) I'm running OS X
                                    > > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail
                                    > > > module upon launch, crashes when it tries to connect to the Internet. When
                                    > > > I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved
                                    > > > it's diagnostic report. I have a Time Machine backup that is about 36 hours
                                    > > > old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                                    > > > >
                                    > > > > Here is what led up to the problem, and what I have tried so far:
                                    > > > >
                                    > > > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I
                                    > > > rebooted, I had the problem.
                                    > > > >
                                    > > > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran
                                    > > > Apple Disk Utility (no problem). Then rebuild the directory using Disk
                                    > > > Warrior (no change in number of files). Still had problem.
                                    > > > >
                                    > > > > 3. Ran Applejack again. Still have the problem.
                                    > > > >
                                    > > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                    > > > >
                                    > > > > 1. Restore from Time Machine? If so, what folders do I restore?
                                    > > > >
                                    > > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                                    > > > >
                                    > > > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                                    > > > >
                                    > > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE
                                    > > > EMAIL ON MY iPHONE.
                                    > > > >
                                    > > > > Thanks,
                                    > > > > Len Walther
                                    > > > >
                                    > > >
                                    > > >
                                    > > >
                                    > > >
                                    > > >
                                    > >
                                    >
                                  • Jose F. Medeiros
                                    I am sure it s in your user profile folder some where. I would do a find on *.pst or *.olm and look at the size of the file to determine if it has mail . I
                                    Message 17 of 27 , Mar 5, 2012
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                                      I am sure it's in your user profile folder some where. I would do a find on *.pst or *.olm and look at the size of the file to determine if it has mail . I also could not find a inbox repair tool for it yet, so creating a new profile or PST file and importing all mail to the new PST file is probably the only way to salvage one, until such a repair tool is made available.





                                      From: Len <MacREALTOR@...>
                                      To: svmug@yahoogroups.com
                                      Sent: Monday, March 5, 2012 1:33 PM
                                      Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)

                                       
                                      Many thanks, Jose!

                                      I checked out the Wikipedia article. However, I didn't see anything about where the PST file is stored in Mac OS X, and if it is visible. I understand that it must be closed for Time Machine to back it up. I'm using Microsoft Office: 2011: mac.

                                      WHERE is this file located, so I can manually back it up, and later restore it?

                                      Thanks,
                                      Len

                                      --- In svmug@yahoogroups.com, "Jose F. Medeiros" <josemedeiros007@...> wrote:
                                      >
                                      > PST is the file format used by Outlook to store all email.
                                      >
                                      > http://en.wikipedia.org/wiki/Personal_Storage_Table
                                      >
                                      > OST is also used by Outlook when connecting to an Exchange server when mail is left on the server, and a cached copy is kept on a laptop, that can still be read when traveling or the laptop is offline, but I am not sure if an OST  is used in  the Mac Outlook version.
                                      >
                                      > If Outlook is left open, I doubt that Time machine will be able to back up the PST file. you'll probably need to make a copy of it, and move it to an external storage device to back it up.
                                      >
                                      >
                                      > Jose
                                      >
                                      >
                                      >
                                      > ________________________________
                                      > From: Len <MacREALTOR@...>
                                      > To: svmug@yahoogroups.com
                                      > Sent: Monday, March 5, 2012 12:28 PM
                                      > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                                      >
                                      >
                                      >  
                                      > Jose, everything is pretty much back to normal now, except that I will have to reinstall some recent Apps that i had installed since I made my last Bootable clone on 2/16. Got recent data back through Time Machine Restores and Finder copies.
                                      >
                                      > What is a PST file (don't think it is Pacific Standard Time <G>)? Is it related to Outlook? Also, if in the future I am forced to import my Office data, especially email, what folder do I Restore from backup?
                                      >
                                      > I frequently run Applejack, and it repairs permissions. I have the latest Drive Genius, but am a version behind on Tech Tool Pro (which I never fully trusted).
                                      >
                                      > I do have some issues with Time Machine restores being flaky. I tried to restore data folders from 5 GB to 12 GB in size. They would fail half way through, saying it couldn't read a file or my permissions didn't permit a copy. However, it didn't tell me which file it choked on, which I consider very bad behavior. Fortunately, I had other ways of restoring the same files.
                                      >
                                      > I'll be making a new Time Machine backup today, and a SuperDuper! bootable clone, overnight.
                                      >
                                      > Thanks,
                                      > Len
                                      >
                                      > Thanks,
                                      > Len
                                      >
                                      > --- In svmug@yahoogroups.com, Jose Francisco Medeiros <jose.medeiros@> wrote:
                                      > >
                                      > > I just re-read your first email, and that it started occurring after
                                      > > running Apple jack, and it ran FSCK. You may want to run it again, some
                                      > > times it takes two or three tries if it finds bad blocks to try and repair
                                      > > them, or move the data to a good block and flag them as bad.
                                      > >
                                      > > Try also doing a permission repair on your files. I believe that Tech Tools
                                      > > Pro and Drive Genius do this automatically.
                                      > >
                                      > > Jose :-)
                                      > >
                                      > >
                                      > >
                                      > > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros <josemedeiros007@
                                      > > > wrote:
                                      > >
                                      > > > **
                                      > > >
                                      > > >
                                      > > > You probably have bad block's on your hard drive, and have damaged
                                      > > > application files. I would run run FSCK in single user mode, or use
                                      > > > Micromat Tech Tools Pro from a bootable CD
                                      > > > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                      > > >
                                      > > > or Drive Genius 3, http://www.prosofteng.com/.
                                      > > >
                                      > > > You can move your PST file to an external hard drive, if you want to try
                                      > > > a Time Machine restore, and reimport your mail after the restore, or
                                      > > > reinstall of your Operating System and applications.
                                      > > >
                                      > > > Jose :-)
                                      > > >
                                      > > >
                                      > > >
                                      > > > ------------------------------
                                      > > > *From:* Len <MacREALTOR@>
                                      > > > *To:* svmug@yahoogroups.com
                                      > > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                      > > >
                                      > > > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to Internet
                                      > > > (HELP, PLEASE!!!)
                                      > > >
                                      > > >
                                      > > > It's worse than I thought! When iTunes tries to connect with the
                                      > > > Internet, it crashes, too! Now, I'm really getting worried!
                                      > > >
                                      > > > Any ideas? :-)
                                      > > >
                                      > > > Len
                                      > > >
                                      > > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                      > > > >
                                      > > > > I'm having a serious problem, and need some advice! :-) I'm running OS X
                                      > > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail
                                      > > > module upon launch, crashes when it tries to connect to the Internet. When
                                      > > > I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved
                                      > > > it's diagnostic report. I have a Time Machine backup that is about 36 hours
                                      > > > old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                                      > > > >
                                      > > > > Here is what led up to the problem, and what I have tried so far:
                                      > > > >
                                      > > > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I
                                      > > > rebooted, I had the problem.
                                      > > > >
                                      > > > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran
                                      > > > Apple Disk Utility (no problem). Then rebuild the directory using Disk
                                      > > > Warrior (no change in number of files). Still had problem.
                                      > > > >
                                      > > > > 3. Ran Applejack again. Still have the problem.
                                      > > > >
                                      > > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                      > > > >
                                      > > > > 1. Restore from Time Machine? If so, what folders do I restore?
                                      > > > >
                                      > > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                                      > > > >
                                      > > > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                                      > > > >
                                      > > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE
                                      > > > EMAIL ON MY iPHONE.
                                      > > > >
                                      > > > > Thanks,
                                      > > > > Len Walther
                                      > > > >
                                      > > >
                                      > > >
                                      > > >
                                      > > >
                                      > > >
                                      > >
                                      >



                                    • Len
                                      Many thanks, Jose! I checked out the Wikipedia article. However, I didn t see anything about where the PST file is stored in Mac OS X, and if it is visible.
                                      Message 18 of 27 , Mar 5, 2012
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                                        Many thanks, Jose!

                                        I checked out the Wikipedia article. However, I didn't see anything about where the PST file is stored in Mac OS X, and if it is visible. I understand that it must be closed for Time Machine to back it up. I'm using Microsoft Office: 2011: mac.

                                        WHERE is this file located, so I can manually back it up, and later restore it?

                                        Thanks,
                                        Len

                                        --- In svmug@yahoogroups.com, "Jose F. Medeiros" <josemedeiros007@...> wrote:
                                        >
                                        > PST is the file format used by Outlook to store all email.
                                        >
                                        > http://en.wikipedia.org/wiki/Personal_Storage_Table
                                        >
                                        > OST is also used by Outlook when connecting to an Exchange server when mail is left on the server, and a cached copy is kept on a laptop, that can still be read when traveling or the laptop is offline, but I am not sure if an OST  is used in  the Mac Outlook version.
                                        >
                                        > If Outlook is left open, I doubt that Time machine will be able to back up the PST file. you'll probably need to make a copy of it, and move it to an external storage device to back it up.
                                        >
                                        >
                                        > Jose
                                        >
                                        >
                                        >
                                        > ________________________________
                                        > From: Len <MacREALTOR@...>
                                        > To: svmug@yahoogroups.com
                                        > Sent: Monday, March 5, 2012 12:28 PM
                                        > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                                        >
                                        >
                                        >  
                                        > Jose, everything is pretty much back to normal now, except that I will have to reinstall some recent Apps that i had installed since I made my last Bootable clone on 2/16. Got recent data back through Time Machine Restores and Finder copies.
                                        >
                                        > What is a PST file (don't think it is Pacific Standard Time <G>)? Is it related to Outlook? Also, if in the future I am forced to import my Office data, especially email, what folder do I Restore from backup?
                                        >
                                        > I frequently run Applejack, and it repairs permissions. I have the latest Drive Genius, but am a version behind on Tech Tool Pro (which I never fully trusted).
                                        >
                                        > I do have some issues with Time Machine restores being flaky. I tried to restore data folders from 5 GB to 12 GB in size. They would fail half way through, saying it couldn't read a file or my permissions didn't permit a copy. However, it didn't tell me which file it choked on, which I consider very bad behavior. Fortunately, I had other ways of restoring the same files.
                                        >
                                        > I'll be making a new Time Machine backup today, and a SuperDuper! bootable clone, overnight.
                                        >
                                        > Thanks,
                                        > Len
                                        >
                                        > Thanks,
                                        > Len
                                        >
                                        > --- In svmug@yahoogroups.com, Jose Francisco Medeiros <jose.medeiros@> wrote:
                                        > >
                                        > > I just re-read your first email, and that it started occurring after
                                        > > running Apple jack, and it ran FSCK. You may want to run it again, some
                                        > > times it takes two or three tries if it finds bad blocks to try and repair
                                        > > them, or move the data to a good block and flag them as bad.
                                        > >
                                        > > Try also doing a permission repair on your files. I believe that Tech Tools
                                        > > Pro and Drive Genius do this automatically.
                                        > >
                                        > > Jose :-)
                                        > >
                                        > >
                                        > >
                                        > > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros <josemedeiros007@
                                        > > > wrote:
                                        > >
                                        > > > **
                                        > > >
                                        > > >
                                        > > > You probably have bad block's on your hard drive, and have damaged
                                        > > > application files. I would run run FSCK in single user mode, or use
                                        > > > Micromat Tech Tools Pro from a bootable CD
                                        > > > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                        > > >
                                        > > > or Drive Genius 3, http://www.prosofteng.com/.
                                        > > >
                                        > > > You can move your PST file to an external hard drive, if you want to try
                                        > > > a Time Machine restore, and reimport your mail after the restore, or
                                        > > > reinstall of your Operating System and applications.
                                        > > >
                                        > > > Jose :-)
                                        > > >
                                        > > >
                                        > > >
                                        > > > ------------------------------
                                        > > > *From:* Len <MacREALTOR@>
                                        > > > *To:* svmug@yahoogroups.com
                                        > > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                        > > >
                                        > > > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to Internet
                                        > > > (HELP, PLEASE!!!)
                                        > > >
                                        > > >
                                        > > > It's worse than I thought! When iTunes tries to connect with the
                                        > > > Internet, it crashes, too! Now, I'm really getting worried!
                                        > > >
                                        > > > Any ideas? :-)
                                        > > >
                                        > > > Len
                                        > > >
                                        > > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                        > > > >
                                        > > > > I'm having a serious problem, and need some advice! :-) I'm running OS X
                                        > > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail
                                        > > > module upon launch, crashes when it tries to connect to the Internet. When
                                        > > > I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved
                                        > > > it's diagnostic report. I have a Time Machine backup that is about 36 hours
                                        > > > old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                                        > > > >
                                        > > > > Here is what led up to the problem, and what I have tried so far:
                                        > > > >
                                        > > > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I
                                        > > > rebooted, I had the problem.
                                        > > > >
                                        > > > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran
                                        > > > Apple Disk Utility (no problem). Then rebuild the directory using Disk
                                        > > > Warrior (no change in number of files). Still had problem.
                                        > > > >
                                        > > > > 3. Ran Applejack again. Still have the problem.
                                        > > > >
                                        > > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                        > > > >
                                        > > > > 1. Restore from Time Machine? If so, what folders do I restore?
                                        > > > >
                                        > > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                                        > > > >
                                        > > > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                                        > > > >
                                        > > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE
                                        > > > EMAIL ON MY iPHONE.
                                        > > > >
                                        > > > > Thanks,
                                        > > > > Len Walther
                                        > > > >
                                        > > >
                                        > > >
                                        > > >
                                        > > >
                                        > > >
                                        > >
                                        >
                                      • Jose F. Medeiros
                                        I don t have Office 2011. My G4 Quicksilver is in storage, and will not support this application, so I can not tell you, with out looking at a Mac using
                                        Message 19 of 27 , Mar 5, 2012
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                                          I don't have Office 2011. My G4 Quicksilver is in storage, and will not support this application, so I can not tell you, with out looking at a Mac using Outlook 2011, some back up programs offer an open file option or agent, so it time machine may have that ability. Can it backup a Filemaker database if left open?

                                          I am sure that the Mac version of Outlook has a menu item that tells you the location of the file as does the PC version of Outlook.

                                          It also appears that a PST file was only used on a Mac in Outlook 2001, and the new format may be *.olm.

                                          Jose




                                          From: Len <MacREALTOR@...>
                                          To: svmug@yahoogroups.com
                                          Sent: Monday, March 5, 2012 4:05 PM
                                          Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)

                                           
                                          Many thanks, Jose!

                                          I checked out the Wikipedia article. However, I didn't see anything about where the PST file is stored in Mac OS X, and if it is visible. I understand that it must be closed for Time Machine to back it up. I'm using Microsoft Office: 2011: mac.

                                          WHERE is this file located, so I can manually back it up, and later restore it?

                                          Thanks,
                                          Len

                                          --- In svmug@yahoogroups.com, "Jose F. Medeiros" <josemedeiros007@...> wrote:
                                          >
                                          > PST is the file format used by Outlook to store all email.
                                          >
                                          > http://en.wikipedia.org/wiki/Personal_Storage_Table
                                          >
                                          > OST is also used by Outlook when connecting to an Exchange server when mail is left on the server, and a cached copy is kept on a laptop, that can still be read when traveling or the laptop is offline, but I am not sure if an OST  is used in  the Mac Outlook version.
                                          >
                                          > If Outlook is left open, I doubt that Time machine will be able to back up the PST file. you'll probably need to make a copy of it, and move it to an external storage device to back it up.
                                          >
                                          >
                                          > Jose
                                          >
                                          >
                                          >
                                          > ________________________________
                                          > From: Len <MacREALTOR@...>
                                          > To: svmug@yahoogroups.com
                                          > Sent: Monday, March 5, 2012 12:28 PM
                                          > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                                          >
                                          >
                                          >  
                                          > Jose, everything is pretty much back to normal now, except that I will have to reinstall some recent Apps that i had installed since I made my last Bootable clone on 2/16. Got recent data back through Time Machine Restores and Finder copies.
                                          >
                                          > What is a PST file (don't think it is Pacific Standard Time <G>)? Is it related to Outlook? Also, if in the future I am forced to import my Office data, especially email, what folder do I Restore from backup?
                                          >
                                          > I frequently run Applejack, and it repairs permissions. I have the latest Drive Genius, but am a version behind on Tech Tool Pro (which I never fully trusted).
                                          >
                                          > I do have some issues with Time Machine restores being flaky. I tried to restore data folders from 5 GB to 12 GB in size. They would fail half way through, saying it couldn't read a file or my permissions didn't permit a copy. However, it didn't tell me which file it choked on, which I consider very bad behavior. Fortunately, I had other ways of restoring the same files.
                                          >
                                          > I'll be making a new Time Machine backup today, and a SuperDuper! bootable clone, overnight.
                                          >
                                          > Thanks,
                                          > Len
                                          >
                                          > Thanks,
                                          > Len
                                          >
                                          > --- In svmug@yahoogroups.com, Jose Francisco Medeiros <jose.medeiros@> wrote:
                                          > >
                                          > > I just re-read your first email, and that it started occurring after
                                          > > running Apple jack, and it ran FSCK. You may want to run it again, some
                                          > > times it takes two or three tries if it finds bad blocks to try and repair
                                          > > them, or move the data to a good block and flag them as bad.
                                          > >
                                          > > Try also doing a permission repair on your files. I believe that Tech Tools
                                          > > Pro and Drive Genius do this automatically.
                                          > >
                                          > > Jose :-)
                                          > >
                                          > >
                                          > >
                                          > > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros <josemedeiros007@
                                          > > > wrote:
                                          > >
                                          > > > **
                                          > > >
                                          > > >
                                          > > > You probably have bad block's on your hard drive, and have damaged
                                          > > > application files. I would run run FSCK in single user mode, or use
                                          > > > Micromat Tech Tools Pro from a bootable CD
                                          > > > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                          > > >
                                          > > > or Drive Genius 3, http://www.prosofteng.com/.
                                          > > >
                                          > > > You can move your PST file to an external hard drive, if you want to try
                                          > > > a Time Machine restore, and reimport your mail after the restore, or
                                          > > > reinstall of your Operating System and applications.
                                          > > >
                                          > > > Jose :-)
                                          > > >
                                          > > >
                                          > > >
                                          > > > ------------------------------
                                          > > > *From:* Len <MacREALTOR@>
                                          > > > *To:* svmug@yahoogroups.com
                                          > > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                          > > >
                                          > > > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to Internet
                                          > > > (HELP, PLEASE!!!)
                                          > > >
                                          > > >
                                          > > > It's worse than I thought! When iTunes tries to connect with the
                                          > > > Internet, it crashes, too! Now, I'm really getting worried!
                                          > > >
                                          > > > Any ideas? :-)
                                          > > >
                                          > > > Len
                                          > > >
                                          > > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                          > > > >
                                          > > > > I'm having a serious problem, and need some advice! :-) I'm running OS X
                                          > > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail
                                          > > > module upon launch, crashes when it tries to connect to the Internet. When
                                          > > > I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved
                                          > > > it's diagnostic report. I have a Time Machine backup that is about 36 hours
                                          > > > old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                                          > > > >
                                          > > > > Here is what led up to the problem, and what I have tried so far:
                                          > > > >
                                          > > > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I
                                          > > > rebooted, I had the problem.
                                          > > > >
                                          > > > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran
                                          > > > Apple Disk Utility (no problem). Then rebuild the directory using Disk
                                          > > > Warrior (no change in number of files). Still had problem.
                                          > > > >
                                          > > > > 3. Ran Applejack again. Still have the problem.
                                          > > > >
                                          > > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                          > > > >
                                          > > > > 1. Restore from Time Machine? If so, what folders do I restore?
                                          > > > >
                                          > > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                                          > > > >
                                          > > > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                                          > > > >
                                          > > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE
                                          > > > EMAIL ON MY iPHONE.
                                          > > > >
                                          > > > > Thanks,
                                          > > > > Len Walther
                                          > > > >
                                          > > >
                                          > > >
                                          > > >
                                          > > >
                                          > > >
                                          > >
                                          >



                                        • Len
                                          Many thanks, Jose! I checked out the Wikipedia article. However, I didn t see anything about where the PST file is stored in Mac OS X, and if it is visible.
                                          Message 20 of 27 , Mar 5, 2012
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                                            Many thanks, Jose!

                                            I checked out the Wikipedia article. However, I didn't see anything about where the PST file is stored in Mac OS X, and if it is visible. I understand that it must be closed for Time Machine to back it up. I'm using Microsoft Office: 2011: mac.

                                            WHERE is this file located, so I can manually back it up, and later restore it?

                                            Thanks,
                                            Len

                                            --- In svmug@yahoogroups.com, "Jose F. Medeiros" <josemedeiros007@...> wrote:
                                            >
                                            > PST is the file format used by Outlook to store all email.
                                            >
                                            > http://en.wikipedia.org/wiki/Personal_Storage_Table
                                            >
                                            > OST is also used by Outlook when connecting to an Exchange server when mail is left on the server, and a cached copy is kept on a laptop, that can still be read when traveling or the laptop is offline, but I am not sure if an OST  is used in  the Mac Outlook version.
                                            >
                                            > If Outlook is left open, I doubt that Time machine will be able to back up the PST file. you'll probably need to make a copy of it, and move it to an external storage device to back it up.
                                            >
                                            >
                                            > Jose
                                            >
                                            >
                                            >
                                            > ________________________________
                                            > From: Len <MacREALTOR@...>
                                            > To: svmug@yahoogroups.com
                                            > Sent: Monday, March 5, 2012 12:28 PM
                                            > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                                            >
                                            >
                                            >  
                                            > Jose, everything is pretty much back to normal now, except that I will have to reinstall some recent Apps that i had installed since I made my last Bootable clone on 2/16. Got recent data back through Time Machine Restores and Finder copies.
                                            >
                                            > What is a PST file (don't think it is Pacific Standard Time <G>)? Is it related to Outlook? Also, if in the future I am forced to import my Office data, especially email, what folder do I Restore from backup?
                                            >
                                            > I frequently run Applejack, and it repairs permissions. I have the latest Drive Genius, but am a version behind on Tech Tool Pro (which I never fully trusted).
                                            >
                                            > I do have some issues with Time Machine restores being flaky. I tried to restore data folders from 5 GB to 12 GB in size. They would fail half way through, saying it couldn't read a file or my permissions didn't permit a copy. However, it didn't tell me which file it choked on, which I consider very bad behavior. Fortunately, I had other ways of restoring the same files.
                                            >
                                            > I'll be making a new Time Machine backup today, and a SuperDuper! bootable clone, overnight.
                                            >
                                            > Thanks,
                                            > Len
                                            >
                                            > Thanks,
                                            > Len
                                            >
                                            > --- In svmug@yahoogroups.com, Jose Francisco Medeiros <jose.medeiros@> wrote:
                                            > >
                                            > > I just re-read your first email, and that it started occurring after
                                            > > running Apple jack, and it ran FSCK. You may want to run it again, some
                                            > > times it takes two or three tries if it finds bad blocks to try and repair
                                            > > them, or move the data to a good block and flag them as bad.
                                            > >
                                            > > Try also doing a permission repair on your files. I believe that Tech Tools
                                            > > Pro and Drive Genius do this automatically.
                                            > >
                                            > > Jose :-)
                                            > >
                                            > >
                                            > >
                                            > > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros <josemedeiros007@
                                            > > > wrote:
                                            > >
                                            > > > **
                                            > > >
                                            > > >
                                            > > > You probably have bad block's on your hard drive, and have damaged
                                            > > > application files. I would run run FSCK in single user mode, or use
                                            > > > Micromat Tech Tools Pro from a bootable CD
                                            > > > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                            > > >
                                            > > > or Drive Genius 3, http://www.prosofteng.com/.
                                            > > >
                                            > > > You can move your PST file to an external hard drive, if you want to try
                                            > > > a Time Machine restore, and reimport your mail after the restore, or
                                            > > > reinstall of your Operating System and applications.
                                            > > >
                                            > > > Jose :-)
                                            > > >
                                            > > >
                                            > > >
                                            > > > ------------------------------
                                            > > > *From:* Len <MacREALTOR@>
                                            > > > *To:* svmug@yahoogroups.com
                                            > > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                            > > >
                                            > > > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to Internet
                                            > > > (HELP, PLEASE!!!)
                                            > > >
                                            > > >
                                            > > > It's worse than I thought! When iTunes tries to connect with the
                                            > > > Internet, it crashes, too! Now, I'm really getting worried!
                                            > > >
                                            > > > Any ideas? :-)
                                            > > >
                                            > > > Len
                                            > > >
                                            > > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                            > > > >
                                            > > > > I'm having a serious problem, and need some advice! :-) I'm running OS X
                                            > > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail
                                            > > > module upon launch, crashes when it tries to connect to the Internet. When
                                            > > > I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved
                                            > > > it's diagnostic report. I have a Time Machine backup that is about 36 hours
                                            > > > old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                                            > > > >
                                            > > > > Here is what led up to the problem, and what I have tried so far:
                                            > > > >
                                            > > > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I
                                            > > > rebooted, I had the problem.
                                            > > > >
                                            > > > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran
                                            > > > Apple Disk Utility (no problem). Then rebuild the directory using Disk
                                            > > > Warrior (no change in number of files). Still had problem.
                                            > > > >
                                            > > > > 3. Ran Applejack again. Still have the problem.
                                            > > > >
                                            > > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                            > > > >
                                            > > > > 1. Restore from Time Machine? If so, what folders do I restore?
                                            > > > >
                                            > > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                                            > > > >
                                            > > > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                                            > > > >
                                            > > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE
                                            > > > EMAIL ON MY iPHONE.
                                            > > > >
                                            > > > > Thanks,
                                            > > > > Len Walther
                                            > > > >
                                            > > >
                                            > > >
                                            > > >
                                            > > >
                                            > > >
                                            > >
                                            >
                                          • Randy Garrison
                                            Hi, There is no pst file for Outlook 2011. There is a set of database files that contain your email, calendar items, etc. The files are located in your
                                            Message 21 of 27 , Mar 5, 2012
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                                              Hi,

                                              There is no pst file for Outlook 2011. There is a set of database files that contain your email, calendar items, etc. The files are located in your Documents Folder -> Microsoft User Data -> Office 2011 Identities -> Main Identity

                                              -Randy


                                              --- In svmug@yahoogroups.com, "Len" <MacREALTOR@...> wrote:
                                              >
                                              > Many thanks, Jose!
                                              >
                                              > I checked out the Wikipedia article. However, I didn't see anything about where the PST file is stored in Mac OS X, and if it is visible. I understand that it must be closed for Time Machine to back it up. I'm using Microsoft Office: 2011: mac.
                                              >
                                              > WHERE is this file located, so I can manually back it up, and later restore it?
                                              >
                                              > Thanks,
                                              > Len
                                              >
                                              > --- In svmug@yahoogroups.com, "Jose F. Medeiros" <josemedeiros007@> wrote:
                                              > >
                                              > > PST is the file format used by Outlook to store all email.
                                              > >
                                              > > http://en.wikipedia.org/wiki/Personal_Storage_Table
                                              > >
                                              > > OST is also used by Outlook when connecting to an Exchange server when mail is left on the server, and a cached copy is kept on a laptop, that can still be read when traveling or the laptop is offline, but I am not sure if an OST  is used in  the Mac Outlook version.
                                              > >
                                              > > If Outlook is left open, I doubt that Time machine will be able to back up the PST file. you'll probably need to make a copy of it, and move it to an external storage device to back it up.
                                              > >
                                              > >
                                              > > Jose
                                              > >
                                              > >
                                              > >
                                              > > ________________________________
                                              > > From: Len <MacREALTOR@>
                                              > > To: svmug@yahoogroups.com
                                              > > Sent: Monday, March 5, 2012 12:28 PM
                                              > > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                                              > >
                                              > >
                                              > >  
                                              > > Jose, everything is pretty much back to normal now, except that I will have to reinstall some recent Apps that i had installed since I made my last Bootable clone on 2/16. Got recent data back through Time Machine Restores and Finder copies.
                                              > >
                                              > > What is a PST file (don't think it is Pacific Standard Time <G>)? Is it related to Outlook? Also, if in the future I am forced to import my Office data, especially email, what folder do I Restore from backup?
                                              > >
                                              > > I frequently run Applejack, and it repairs permissions. I have the latest Drive Genius, but am a version behind on Tech Tool Pro (which I never fully trusted).
                                              > >
                                              > > I do have some issues with Time Machine restores being flaky. I tried to restore data folders from 5 GB to 12 GB in size. They would fail half way through, saying it couldn't read a file or my permissions didn't permit a copy. However, it didn't tell me which file it choked on, which I consider very bad behavior. Fortunately, I had other ways of restoring the same files.
                                              > >
                                              > > I'll be making a new Time Machine backup today, and a SuperDuper! bootable clone, overnight.
                                              > >
                                              > > Thanks,
                                              > > Len
                                              > >
                                              > > Thanks,
                                              > > Len
                                              > >
                                              > > --- In svmug@yahoogroups.com, Jose Francisco Medeiros <jose.medeiros@> wrote:
                                              > > >
                                              > > > I just re-read your first email, and that it started occurring after
                                              > > > running Apple jack, and it ran FSCK. You may want to run it again, some
                                              > > > times it takes two or three tries if it finds bad blocks to try and repair
                                              > > > them, or move the data to a good block and flag them as bad.
                                              > > >
                                              > > > Try also doing a permission repair on your files. I believe that Tech Tools
                                              > > > Pro and Drive Genius do this automatically.
                                              > > >
                                              > > > Jose :-)
                                              > > >
                                              > > >
                                              > > >
                                              > > > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros <josemedeiros007@
                                              > > > > wrote:
                                              > > >
                                              > > > > **
                                              > > > >
                                              > > > >
                                              > > > > You probably have bad block's on your hard drive, and have damaged
                                              > > > > application files. I would run run FSCK in single user mode, or use
                                              > > > > Micromat Tech Tools Pro from a bootable CD
                                              > > > > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                              > > > >
                                              > > > > or Drive Genius 3, http://www.prosofteng.com/.
                                              > > > >
                                              > > > > You can move your PST file to an external hard drive, if you want to try
                                              > > > > a Time Machine restore, and reimport your mail after the restore, or
                                              > > > > reinstall of your Operating System and applications.
                                              > > > >
                                              > > > > Jose :-)
                                              > > > >
                                              > > > >
                                              > > > >
                                              > > > > ------------------------------
                                              > > > > *From:* Len <MacREALTOR@>
                                              > > > > *To:* svmug@yahoogroups.com
                                              > > > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                              > > > >
                                              > > > > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to Internet
                                              > > > > (HELP, PLEASE!!!)
                                              > > > >
                                              > > > >
                                              > > > > It's worse than I thought! When iTunes tries to connect with the
                                              > > > > Internet, it crashes, too! Now, I'm really getting worried!
                                              > > > >
                                              > > > > Any ideas? :-)
                                              > > > >
                                              > > > > Len
                                              > > > >
                                              > > > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                              > > > > >
                                              > > > > > I'm having a serious problem, and need some advice! :-) I'm running OS X
                                              > > > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail
                                              > > > > module upon launch, crashes when it tries to connect to the Internet. When
                                              > > > > I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved
                                              > > > > it's diagnostic report. I have a Time Machine backup that is about 36 hours
                                              > > > > old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                                              > > > > >
                                              > > > > > Here is what led up to the problem, and what I have tried so far:
                                              > > > > >
                                              > > > > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I
                                              > > > > rebooted, I had the problem.
                                              > > > > >
                                              > > > > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran
                                              > > > > Apple Disk Utility (no problem). Then rebuild the directory using Disk
                                              > > > > Warrior (no change in number of files). Still had problem.
                                              > > > > >
                                              > > > > > 3. Ran Applejack again. Still have the problem.
                                              > > > > >
                                              > > > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                              > > > > >
                                              > > > > > 1. Restore from Time Machine? If so, what folders do I restore?
                                              > > > > >
                                              > > > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                                              > > > > >
                                              > > > > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                                              > > > > >
                                              > > > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE
                                              > > > > EMAIL ON MY iPHONE.
                                              > > > > >
                                              > > > > > Thanks,
                                              > > > > > Len Walther
                                              > > > > >
                                              > > > >
                                              > > > >
                                              > > > >
                                              > > > >
                                              > > > >
                                              > > >
                                              > >
                                              >
                                            • Len
                                              Thanks, Randy! I located those files, as you described. Inside the Main Identify folder was a folder called Data Records, which contained a lot of folders,
                                              Message 22 of 27 , Mar 5, 2012
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                                                Thanks, Randy! I located those files, as you described.

                                                Inside the Main Identify folder was a folder called Data Records, which contained a lot of folders, nothing that looked like individual emails. In addition, there is a file at the same level as the Data Records folder, called Database. Is it possible to examine the contents of Database with a utility such as Pacifist?

                                                I also noted that from the Outlook menu bar, when you choose Export... in the File menu, you have the option to export Mac Data File (.olm).

                                                Thanks,
                                                Len

                                                --- In svmug@yahoogroups.com, "Randy Garrison" <chemxboy@...> wrote:
                                                >
                                                > Hi,
                                                >
                                                > There is no pst file for Outlook 2011. There is a set of database files that contain your email, calendar items, etc. The files are located in your Documents Folder -> Microsoft User Data -> Office 2011 Identities -> Main Identity
                                                >
                                                > -Randy
                                                >
                                                >
                                                > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                                > >
                                                > > Many thanks, Jose!
                                                > >
                                                > > I checked out the Wikipedia article. However, I didn't see anything about where the PST file is stored in Mac OS X, and if it is visible. I understand that it must be closed for Time Machine to back it up. I'm using Microsoft Office: 2011: mac.
                                                > >
                                                > > WHERE is this file located, so I can manually back it up, and later restore it?
                                                > >
                                                > > Thanks,
                                                > > Len
                                                > >
                                                > > --- In svmug@yahoogroups.com, "Jose F. Medeiros" <josemedeiros007@> wrote:
                                                > > >
                                                > > > PST is the file format used by Outlook to store all email.
                                                > > >
                                                > > > http://en.wikipedia.org/wiki/Personal_Storage_Table
                                                > > >
                                                > > > OST is also used by Outlook when connecting to an Exchange server when mail is left on the server, and a cached copy is kept on a laptop, that can still be read when traveling or the laptop is offline, but I am not sure if an OST  is used in  the Mac Outlook version.
                                                > > >
                                                > > > If Outlook is left open, I doubt that Time machine will be able to back up the PST file. you'll probably need to make a copy of it, and move it to an external storage device to back it up.
                                                > > >
                                                > > >
                                                > > > Jose
                                                > > >
                                                > > >
                                                > > >
                                                > > > ________________________________
                                                > > > From: Len <MacREALTOR@>
                                                > > > To: svmug@yahoogroups.com
                                                > > > Sent: Monday, March 5, 2012 12:28 PM
                                                > > > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                                                > > >
                                                > > >
                                                > > >  
                                                > > > Jose, everything is pretty much back to normal now, except that I will have to reinstall some recent Apps that i had installed since I made my last Bootable clone on 2/16. Got recent data back through Time Machine Restores and Finder copies.
                                                > > >
                                                > > > What is a PST file (don't think it is Pacific Standard Time <G>)? Is it related to Outlook? Also, if in the future I am forced to import my Office data, especially email, what folder do I Restore from backup?
                                                > > >
                                                > > > I frequently run Applejack, and it repairs permissions. I have the latest Drive Genius, but am a version behind on Tech Tool Pro (which I never fully trusted).
                                                > > >
                                                > > > I do have some issues with Time Machine restores being flaky. I tried to restore data folders from 5 GB to 12 GB in size. They would fail half way through, saying it couldn't read a file or my permissions didn't permit a copy. However, it didn't tell me which file it choked on, which I consider very bad behavior. Fortunately, I had other ways of restoring the same files.
                                                > > >
                                                > > > I'll be making a new Time Machine backup today, and a SuperDuper! bootable clone, overnight.
                                                > > >
                                                > > > Thanks,
                                                > > > Len
                                                > > >
                                                > > > Thanks,
                                                > > > Len
                                                > > >
                                                > > > --- In svmug@yahoogroups.com, Jose Francisco Medeiros <jose.medeiros@> wrote:
                                                > > > >
                                                > > > > I just re-read your first email, and that it started occurring after
                                                > > > > running Apple jack, and it ran FSCK. You may want to run it again, some
                                                > > > > times it takes two or three tries if it finds bad blocks to try and repair
                                                > > > > them, or move the data to a good block and flag them as bad.
                                                > > > >
                                                > > > > Try also doing a permission repair on your files. I believe that Tech Tools
                                                > > > > Pro and Drive Genius do this automatically.
                                                > > > >
                                                > > > > Jose :-)
                                                > > > >
                                                > > > >
                                                > > > >
                                                > > > > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros <josemedeiros007@
                                                > > > > > wrote:
                                                > > > >
                                                > > > > > **
                                                > > > > >
                                                > > > > >
                                                > > > > > You probably have bad block's on your hard drive, and have damaged
                                                > > > > > application files. I would run run FSCK in single user mode, or use
                                                > > > > > Micromat Tech Tools Pro from a bootable CD
                                                > > > > > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                                > > > > >
                                                > > > > > or Drive Genius 3, http://www.prosofteng.com/.
                                                > > > > >
                                                > > > > > You can move your PST file to an external hard drive, if you want to try
                                                > > > > > a Time Machine restore, and reimport your mail after the restore, or
                                                > > > > > reinstall of your Operating System and applications.
                                                > > > > >
                                                > > > > > Jose :-)
                                                > > > > >
                                                > > > > >
                                                > > > > >
                                                > > > > > ------------------------------
                                                > > > > > *From:* Len <MacREALTOR@>
                                                > > > > > *To:* svmug@yahoogroups.com
                                                > > > > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                                > > > > >
                                                > > > > > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to Internet
                                                > > > > > (HELP, PLEASE!!!)
                                                > > > > >
                                                > > > > >
                                                > > > > > It's worse than I thought! When iTunes tries to connect with the
                                                > > > > > Internet, it crashes, too! Now, I'm really getting worried!
                                                > > > > >
                                                > > > > > Any ideas? :-)
                                                > > > > >
                                                > > > > > Len
                                                > > > > >
                                                > > > > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                                > > > > > >
                                                > > > > > > I'm having a serious problem, and need some advice! :-) I'm running OS X
                                                > > > > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail
                                                > > > > > module upon launch, crashes when it tries to connect to the Internet. When
                                                > > > > > I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved
                                                > > > > > it's diagnostic report. I have a Time Machine backup that is about 36 hours
                                                > > > > > old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                                                > > > > > >
                                                > > > > > > Here is what led up to the problem, and what I have tried so far:
                                                > > > > > >
                                                > > > > > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I
                                                > > > > > rebooted, I had the problem.
                                                > > > > > >
                                                > > > > > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran
                                                > > > > > Apple Disk Utility (no problem). Then rebuild the directory using Disk
                                                > > > > > Warrior (no change in number of files). Still had problem.
                                                > > > > > >
                                                > > > > > > 3. Ran Applejack again. Still have the problem.
                                                > > > > > >
                                                > > > > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                                > > > > > >
                                                > > > > > > 1. Restore from Time Machine? If so, what folders do I restore?
                                                > > > > > >
                                                > > > > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                                                > > > > > >
                                                > > > > > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                                                > > > > > >
                                                > > > > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE
                                                > > > > > EMAIL ON MY iPHONE.
                                                > > > > > >
                                                > > > > > > Thanks,
                                                > > > > > > Len Walther
                                                > > > > > >
                                                > > > > >
                                                > > > > >
                                                > > > > >
                                                > > > > >
                                                > > > > >
                                                > > > >
                                                > > >
                                                > >
                                                >
                                              • Randy Garrison
                                                As far as I know, there is no tool available to examine the database file. It is not a standard format. There is a tool located at: /Applications/Microsoft
                                                Message 23 of 27 , Mar 5, 2012
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                                                  As far as I know, there is no tool available to examine the database file. It is not a standard format.

                                                  There is a tool located at: /Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app that can be used to rebuild and repair identity databases. You will likely need to use this if you ever restore the identity from a time machine backup.

                                                  You can use the Export->Mac Data File option if you want a manual backup. Unfortunately, there is no built-in automator or applescript option for exporting.

                                                  Oh, and there is another way to back up your mail as well - drag a folder of mail from the list on the left straight to your desktop. It will create a .mbox that can be imported into many other apps.

                                                  -Randy


                                                  --- In svmug@yahoogroups.com, "Len" <MacREALTOR@...> wrote:
                                                  >
                                                  > Thanks, Randy! I located those files, as you described.
                                                  >
                                                  > Inside the Main Identify folder was a folder called Data Records, which contained a lot of folders, nothing that looked like individual emails. In addition, there is a file at the same level as the Data Records folder, called Database. Is it possible to examine the contents of Database with a utility such as Pacifist?
                                                  >
                                                  > I also noted that from the Outlook menu bar, when you choose Export... in the File menu, you have the option to export Mac Data File (.olm).
                                                  >
                                                  > Thanks,
                                                  > Len
                                                  >
                                                  > --- In svmug@yahoogroups.com, "Randy Garrison" <chemxboy@> wrote:
                                                  > >
                                                  > > Hi,
                                                  > >
                                                  > > There is no pst file for Outlook 2011. There is a set of database files that contain your email, calendar items, etc. The files are located in your Documents Folder -> Microsoft User Data -> Office 2011 Identities -> Main Identity
                                                  > >
                                                  > > -Randy
                                                  > >
                                                  > >
                                                  > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                                  > > >
                                                  > > > Many thanks, Jose!
                                                  > > >
                                                  > > > I checked out the Wikipedia article. However, I didn't see anything about where the PST file is stored in Mac OS X, and if it is visible. I understand that it must be closed for Time Machine to back it up. I'm using Microsoft Office: 2011: mac.
                                                  > > >
                                                  > > > WHERE is this file located, so I can manually back it up, and later restore it?
                                                  > > >
                                                  > > > Thanks,
                                                  > > > Len
                                                  > > >
                                                  > > > --- In svmug@yahoogroups.com, "Jose F. Medeiros" <josemedeiros007@> wrote:
                                                  > > > >
                                                  > > > > PST is the file format used by Outlook to store all email.
                                                  > > > >
                                                  > > > > http://en.wikipedia.org/wiki/Personal_Storage_Table
                                                  > > > >
                                                  > > > > OST is also used by Outlook when connecting to an Exchange server when mail is left on the server, and a cached copy is kept on a laptop, that can still be read when traveling or the laptop is offline, but I am not sure if an OST  is used in  the Mac Outlook version.
                                                  > > > >
                                                  > > > > If Outlook is left open, I doubt that Time machine will be able to back up the PST file. you'll probably need to make a copy of it, and move it to an external storage device to back it up.
                                                  > > > >
                                                  > > > >
                                                  > > > > Jose
                                                  > > > >
                                                  > > > >
                                                  > > > >
                                                  > > > > ________________________________
                                                  > > > > From: Len <MacREALTOR@>
                                                  > > > > To: svmug@yahoogroups.com
                                                  > > > > Sent: Monday, March 5, 2012 12:28 PM
                                                  > > > > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                                                  > > > >
                                                  > > > >
                                                  > > > >  
                                                  > > > > Jose, everything is pretty much back to normal now, except that I will have to reinstall some recent Apps that i had installed since I made my last Bootable clone on 2/16. Got recent data back through Time Machine Restores and Finder copies.
                                                  > > > >
                                                  > > > > What is a PST file (don't think it is Pacific Standard Time <G>)? Is it related to Outlook? Also, if in the future I am forced to import my Office data, especially email, what folder do I Restore from backup?
                                                  > > > >
                                                  > > > > I frequently run Applejack, and it repairs permissions. I have the latest Drive Genius, but am a version behind on Tech Tool Pro (which I never fully trusted).
                                                  > > > >
                                                  > > > > I do have some issues with Time Machine restores being flaky. I tried to restore data folders from 5 GB to 12 GB in size. They would fail half way through, saying it couldn't read a file or my permissions didn't permit a copy. However, it didn't tell me which file it choked on, which I consider very bad behavior. Fortunately, I had other ways of restoring the same files.
                                                  > > > >
                                                  > > > > I'll be making a new Time Machine backup today, and a SuperDuper! bootable clone, overnight.
                                                  > > > >
                                                  > > > > Thanks,
                                                  > > > > Len
                                                  > > > >
                                                  > > > > Thanks,
                                                  > > > > Len
                                                  > > > >
                                                  > > > > --- In svmug@yahoogroups.com, Jose Francisco Medeiros <jose.medeiros@> wrote:
                                                  > > > > >
                                                  > > > > > I just re-read your first email, and that it started occurring after
                                                  > > > > > running Apple jack, and it ran FSCK. You may want to run it again, some
                                                  > > > > > times it takes two or three tries if it finds bad blocks to try and repair
                                                  > > > > > them, or move the data to a good block and flag them as bad.
                                                  > > > > >
                                                  > > > > > Try also doing a permission repair on your files. I believe that Tech Tools
                                                  > > > > > Pro and Drive Genius do this automatically.
                                                  > > > > >
                                                  > > > > > Jose :-)
                                                  > > > > >
                                                  > > > > >
                                                  > > > > >
                                                  > > > > > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros <josemedeiros007@
                                                  > > > > > > wrote:
                                                  > > > > >
                                                  > > > > > > **
                                                  > > > > > >
                                                  > > > > > >
                                                  > > > > > > You probably have bad block's on your hard drive, and have damaged
                                                  > > > > > > application files. I would run run FSCK in single user mode, or use
                                                  > > > > > > Micromat Tech Tools Pro from a bootable CD
                                                  > > > > > > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                                  > > > > > >
                                                  > > > > > > or Drive Genius 3, http://www.prosofteng.com/.
                                                  > > > > > >
                                                  > > > > > > You can move your PST file to an external hard drive, if you want to try
                                                  > > > > > > a Time Machine restore, and reimport your mail after the restore, or
                                                  > > > > > > reinstall of your Operating System and applications.
                                                  > > > > > >
                                                  > > > > > > Jose :-)
                                                  > > > > > >
                                                  > > > > > >
                                                  > > > > > >
                                                  > > > > > > ------------------------------
                                                  > > > > > > *From:* Len <MacREALTOR@>
                                                  > > > > > > *To:* svmug@yahoogroups.com
                                                  > > > > > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                                  > > > > > >
                                                  > > > > > > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to Internet
                                                  > > > > > > (HELP, PLEASE!!!)
                                                  > > > > > >
                                                  > > > > > >
                                                  > > > > > > It's worse than I thought! When iTunes tries to connect with the
                                                  > > > > > > Internet, it crashes, too! Now, I'm really getting worried!
                                                  > > > > > >
                                                  > > > > > > Any ideas? :-)
                                                  > > > > > >
                                                  > > > > > > Len
                                                  > > > > > >
                                                  > > > > > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                                  > > > > > > >
                                                  > > > > > > > I'm having a serious problem, and need some advice! :-) I'm running OS X
                                                  > > > > > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail
                                                  > > > > > > module upon launch, crashes when it tries to connect to the Internet. When
                                                  > > > > > > I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved
                                                  > > > > > > it's diagnostic report. I have a Time Machine backup that is about 36 hours
                                                  > > > > > > old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                                                  > > > > > > >
                                                  > > > > > > > Here is what led up to the problem, and what I have tried so far:
                                                  > > > > > > >
                                                  > > > > > > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I
                                                  > > > > > > rebooted, I had the problem.
                                                  > > > > > > >
                                                  > > > > > > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran
                                                  > > > > > > Apple Disk Utility (no problem). Then rebuild the directory using Disk
                                                  > > > > > > Warrior (no change in number of files). Still had problem.
                                                  > > > > > > >
                                                  > > > > > > > 3. Ran Applejack again. Still have the problem.
                                                  > > > > > > >
                                                  > > > > > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                                  > > > > > > >
                                                  > > > > > > > 1. Restore from Time Machine? If so, what folders do I restore?
                                                  > > > > > > >
                                                  > > > > > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                                                  > > > > > > >
                                                  > > > > > > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                                                  > > > > > > >
                                                  > > > > > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE
                                                  > > > > > > EMAIL ON MY iPHONE.
                                                  > > > > > > >
                                                  > > > > > > > Thanks,
                                                  > > > > > > > Len Walther
                                                  > > > > > > >
                                                  > > > > > >
                                                  > > > > > >
                                                  > > > > > >
                                                  > > > > > >
                                                  > > > > > >
                                                  > > > > >
                                                  > > > >
                                                  > > >
                                                  > >
                                                  >
                                                • Randy Garrison
                                                  Oh, and there is another way to back up your mail as well - drag a folder of mail from the list on the left straight to your desktop. It will create a .mbox
                                                  Message 24 of 27 , Mar 5, 2012
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                                                    Oh, and there is another way to back up your mail as well - drag a folder of mail from the list on the left straight to your desktop.  It will create a .mbox that can be imported into many other apps.

                                                    On Mar 5, 2012, at 9:19 PM, Len wrote:

                                                     

                                                    Thanks, Randy! I located those files, as you described.

                                                    Inside the Main Identify folder was a folder called Data Records, which contained a lot of folders, nothing that looked like individual emails. In addition, there is a file at the same level as the Data Records folder, called Database. Is it possible to examine the contents of Database with a utility such as Pacifist?

                                                    I also noted that from the Outlook menu bar, when you choose Export... in the File menu, you have the option to export Mac Data File (.olm).

                                                    Thanks,
                                                    Len

                                                    --- In svmug@yahoogroups.com, "Randy Garrison" <chemxboy@...> wrote:
                                                    >
                                                    > Hi,
                                                    >
                                                    > There is no pst file for Outlook 2011. There is a set of database files that contain your email, calendar items, etc. The files are located in your Documents Folder -> Microsoft User Data -> Office 2011 Identities -> Main Identity
                                                    >
                                                    > -Randy
                                                    >
                                                    >
                                                    > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                                    > >
                                                    > > Many thanks, Jose!
                                                    > >
                                                    > > I checked out the Wikipedia article. However, I didn't see anything about where the PST file is stored in Mac OS X, and if it is visible. I understand that it must be closed for Time Machine to back it up. I'm using Microsoft Office: 2011: mac.
                                                    > >
                                                    > > WHERE is this file located, so I can manually back it up, and later restore it?
                                                    > >
                                                    > > Thanks,
                                                    > > Len
                                                    > >
                                                    > > --- In svmug@yahoogroups.com, "Jose F. Medeiros" <josemedeiros007@> wrote:
                                                    > > >
                                                    > > > PST is the file format used by Outlook to store all email.
                                                    > > >
                                                    > > > http://en.wikipedia.org/wiki/Personal_Storage_Table
                                                    > > >
                                                    > > > OST is also used by Outlook when connecting to an Exchange server when mail is left on the server, and a cached copy is kept on a laptop, that can still be read when traveling or the laptop is offline, but I am not sure if an OST  is used in  the Mac Outlook version.
                                                    > > >
                                                    > > > If Outlook is left open, I doubt that Time machine will be able to back up the PST file. you'll probably need to make a copy of it, and move it to an external storage device to back it up.
                                                    > > >
                                                    > > >
                                                    > > > Jose
                                                    > > >
                                                    > > >
                                                    > > >
                                                    > > > ________________________________
                                                    > > > From: Len <MacREALTOR@>
                                                    > > > To: svmug@yahoogroups.com
                                                    > > > Sent: Monday, March 5, 2012 12:28 PM
                                                    > > > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                                                    > > >
                                                    > > >
                                                    > > >  
                                                    > > > Jose, everything is pretty much back to normal now, except that I will have to reinstall some recent Apps that i had installed since I made my last Bootable clone on 2/16. Got recent data back through Time Machine Restores and Finder copies.
                                                    > > >
                                                    > > > What is a PST file (don't think it is Pacific Standard Time <G>)? Is it related to Outlook? Also, if in the future I am forced to import my Office data, especially email, what folder do I Restore from backup?
                                                    > > >
                                                    > > > I frequently run Applejack, and it repairs permissions. I have the latest Drive Genius, but am a version behind on Tech Tool Pro (which I never fully trusted).
                                                    > > >
                                                    > > > I do have some issues with Time Machine restores being flaky. I tried to restore data folders from 5 GB to 12 GB in size. They would fail half way through, saying it couldn't read a file or my permissions didn't permit a copy. However, it didn't tell me which file it choked on, which I consider very bad behavior. Fortunately, I had other ways of restoring the same files.
                                                    > > >
                                                    > > > I'll be making a new Time Machine backup today, and a SuperDuper! bootable clone, overnight.
                                                    > > >
                                                    > > > Thanks,
                                                    > > > Len
                                                    > > >
                                                    > > > Thanks,
                                                    > > > Len
                                                    > > >
                                                    > > > --- In svmug@yahoogroups.com, Jose Francisco Medeiros <jose.medeiros@> wrote:
                                                    > > > >
                                                    > > > > I just re-read your first email, and that it started occurring after
                                                    > > > > running Apple jack, and it ran FSCK. You may want to run it again, some
                                                    > > > > times it takes two or three tries if it finds bad blocks to try and repair
                                                    > > > > them, or move the data to a good block and flag them as bad.
                                                    > > > >
                                                    > > > > Try also doing a permission repair on your files. I believe that Tech Tools
                                                    > > > > Pro and Drive Genius do this automatically.
                                                    > > > >
                                                    > > > > Jose :-)
                                                    > > > >
                                                    > > > >
                                                    > > > >
                                                    > > > > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros <josemedeiros007@
                                                    > > > > > wrote:
                                                    > > > >
                                                    > > > > > **
                                                    > > > > >
                                                    > > > > >
                                                    > > > > > You probably have bad block's on your hard drive, and have damaged
                                                    > > > > > application files. I would run run FSCK in single user mode, or use
                                                    > > > > > Micromat Tech Tools Pro from a bootable CD
                                                    > > > > > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                                    > > > > >
                                                    > > > > > or Drive Genius 3, http://www.prosofteng.com/.
                                                    > > > > >
                                                    > > > > > You can move your PST file to an external hard drive, if you want to try
                                                    > > > > > a Time Machine restore, and reimport your mail after the restore, or
                                                    > > > > > reinstall of your Operating System and applications.
                                                    > > > > >
                                                    > > > > > Jose :-)
                                                    > > > > >
                                                    > > > > >
                                                    > > > > >
                                                    > > > > > ------------------------------
                                                    > > > > > *From:* Len <MacREALTOR@>
                                                    > > > > > *To:* svmug@yahoogroups.com
                                                    > > > > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                                    > > > > >
                                                    > > > > > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to Internet
                                                    > > > > > (HELP, PLEASE!!!)
                                                    > > > > >
                                                    > > > > >
                                                    > > > > > It's worse than I thought! When iTunes tries to connect with the
                                                    > > > > > Internet, it crashes, too! Now, I'm really getting worried!
                                                    > > > > >
                                                    > > > > > Any ideas? :-)
                                                    > > > > >
                                                    > > > > > Len
                                                    > > > > >
                                                    > > > > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                                    > > > > > >
                                                    > > > > > > I'm having a serious problem, and need some advice! :-) I'm running OS X
                                                    > > > > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail
                                                    > > > > > module upon launch, crashes when it tries to connect to the Internet. When
                                                    > > > > > I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved
                                                    > > > > > it's diagnostic report. I have a Time Machine backup that is about 36 hours
                                                    > > > > > old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                                                    > > > > > >
                                                    > > > > > > Here is what led up to the problem, and what I have tried so far:
                                                    > > > > > >
                                                    > > > > > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I
                                                    > > > > > rebooted, I had the problem.
                                                    > > > > > >
                                                    > > > > > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran
                                                    > > > > > Apple Disk Utility (no problem). Then rebuild the directory using Disk
                                                    > > > > > Warrior (no change in number of files). Still had problem.
                                                    > > > > > >
                                                    > > > > > > 3. Ran Applejack again. Still have the problem.
                                                    > > > > > >
                                                    > > > > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                                    > > > > > >
                                                    > > > > > > 1. Restore from Time Machine? If so, what folders do I restore?
                                                    > > > > > >
                                                    > > > > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                                                    > > > > > >
                                                    > > > > > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                                                    > > > > > >
                                                    > > > > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE
                                                    > > > > > EMAIL ON MY iPHONE.
                                                    > > > > > >
                                                    > > > > > > Thanks,
                                                    > > > > > > Len Walther
                                                    > > > > > >
                                                    > > > > >
                                                    > > > > >
                                                    > > > > >
                                                    > > > > >
                                                    > > > > >
                                                    > > > >
                                                    > > >
                                                    > >
                                                    >


                                                  • Jose F. Medeiros
                                                    Hi randy, Thank you for clarifying that!  For the record, PST and OST files still exist on the PC version of Outlook. The nice think about a PST file is that
                                                    Message 25 of 27 , Mar 6, 2012
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                                                      Hi randy,

                                                      Thank you for clarifying that!  For the record, PST and OST files still exist on the PC version of Outlook. The nice think about a PST file is that all the Calendar and Email data is in one single file that can be encrypted.

                                                      Since most people using Outlook connect to a Corporate Microsoft Exchange server using MAPI, Exchange by default keeps a copy of all the messages and Calander free and busy information on the server, similar to Imap, and only downloads a cached copy to a local *.OST file.

                                                      I am surprised that Microsoft didn't keep this same file format for the new Outlook release for the Mac, and honestly I never really liked the Entuourage name for an email application.

                                                      Hope you each have a great week!

                                                      Jose F. Medeiros


                                                      From: Randy Garrison <chemxboy@...>
                                                      To: svmug@yahoogroups.com
                                                      Sent: Monday, March 5, 2012 9:38 PM
                                                      Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)

                                                       
                                                      As far as I know, there is no tool available to examine the database file. It is not a standard format.

                                                      There is a tool located at: /Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app that can be used to rebuild and repair identity databases. You will likely need to use this if you ever restore the identity from a time machine backup.

                                                      You can use the Export->Mac Data File option if you want a manual backup. Unfortunately, there is no built-in automator or applescript option for exporting.

                                                      Oh, and there is another way to back up your mail as well - drag a folder of mail from the list on the left straight to your desktop. It will create a .mbox that can be imported into many other apps.

                                                      -Randy

                                                      --- In svmug@yahoogroups.com, "Len" <MacREALTOR@...> wrote:
                                                      >
                                                      > Thanks, Randy! I located those files, as you described.
                                                      >
                                                      > Inside the Main Identify folder was a folder called Data Records, which contained a lot of folders, nothing that looked like individual emails. In addition, there is a file at the same level as the Data Records folder, called Database. Is it possible to examine the contents of Database with a utility such as Pacifist?
                                                      >
                                                      > I also noted that from the Outlook menu bar, when you choose Export... in the File menu, you have the option to export Mac Data File (.olm).
                                                      >
                                                      > Thanks,
                                                      > Len
                                                      >
                                                      > --- In svmug@yahoogroups.com, "Randy Garrison" <chemxboy@> wrote:
                                                      > >
                                                      > > Hi,
                                                      > >
                                                      > > There is no pst file for Outlook 2011. There is a set of database files that contain your email, calendar items, etc. The files are located in your Documents Folder -> Microsoft User Data -> Office 2011 Identities -> Main Identity
                                                      > >
                                                      > > -Randy
                                                      > >
                                                      > >
                                                      > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                                      > > >
                                                      > > > Many thanks, Jose!
                                                      > > >
                                                      > > > I checked out the Wikipedia article. However, I didn't see anything about where the PST file is stored in Mac OS X, and if it is visible. I understand that it must be closed for Time Machine to back it up. I'm using Microsoft Office: 2011: mac.
                                                      > > >
                                                      > > > WHERE is this file located, so I can manually back it up, and later restore it?
                                                      > > >
                                                      > > > Thanks,
                                                      > > > Len
                                                      > > >
                                                      > > > --- In svmug@yahoogroups.com, "Jose F. Medeiros" <josemedeiros007@> wrote:
                                                      > > > >
                                                      > > > > PST is the file format used by Outlook to store all email.
                                                      > > > >
                                                      > > > > http://en.wikipedia.org/wiki/Personal_Storage_Table
                                                      > > > >
                                                      > > > > OST is also used by Outlook when connecting to an Exchange server when mail is left on the server, and a cached copy is kept on a laptop, that can still be read when traveling or the laptop is offline, but I am not sure if an OST  is used in  the Mac Outlook version.
                                                      > > > >
                                                      > > > > If Outlook is left open, I doubt that Time machine will be able to back up the PST file. you'll probably need to make a copy of it, and move it to an external storage device to back it up.
                                                      > > > >
                                                      > > > >
                                                      > > > > Jose
                                                      > > > >
                                                      > > > >
                                                      > > > >
                                                      > > > > ________________________________
                                                      > > > > From: Len <MacREALTOR@>
                                                      > > > > To: svmug@yahoogroups.com
                                                      > > > > Sent: Monday, March 5, 2012 12:28 PM
                                                      > > > > Subject: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)
                                                      > > > >
                                                      > > > >
                                                      > > > >  
                                                      > > > > Jose, everything is pretty much back to normal now, except that I will have to reinstall some recent Apps that i had installed since I made my last Bootable clone on 2/16. Got recent data back through Time Machine Restores and Finder copies.
                                                      > > > >
                                                      > > > > What is a PST file (don't think it is Pacific Standard Time <G>)? Is it related to Outlook? Also, if in the future I am forced to import my Office data, especially email, what folder do I Restore from backup?
                                                      > > > >
                                                      > > > > I frequently run Applejack, and it repairs permissions. I have the latest Drive Genius, but am a version behind on Tech Tool Pro (which I never fully trusted).
                                                      > > > >
                                                      > > > > I do have some issues with Time Machine restores being flaky. I tried to restore data folders from 5 GB to 12 GB in size. They would fail half way through, saying it couldn't read a file or my permissions didn't permit a copy. However, it didn't tell me which file it choked on, which I consider very bad behavior. Fortunately, I had other ways of restoring the same files.
                                                      > > > >
                                                      > > > > I'll be making a new Time Machine backup today, and a SuperDuper! bootable clone, overnight.
                                                      > > > >
                                                      > > > > Thanks,
                                                      > > > > Len
                                                      > > > >
                                                      > > > > Thanks,
                                                      > > > > Len
                                                      > > > >
                                                      > > > > --- In svmug@yahoogroups.com, Jose Francisco Medeiros <jose.medeiros@> wrote:
                                                      > > > > >
                                                      > > > > > I just re-read your first email, and that it started occurring after
                                                      > > > > > running Apple jack, and it ran FSCK. You may want to run it again, some
                                                      > > > > > times it takes two or three tries if it finds bad blocks to try and repair
                                                      > > > > > them, or move the data to a good block and flag them as bad.
                                                      > > > > >
                                                      > > > > > Try also doing a permission repair on your files. I believe that Tech Tools
                                                      > > > > > Pro and Drive Genius do this automatically.
                                                      > > > > >
                                                      > > > > > Jose :-)
                                                      > > > > >
                                                      > > > > >
                                                      > > > > >
                                                      > > > > > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros <josemedeiros007@
                                                      > > > > > > wrote:
                                                      > > > > >
                                                      > > > > > > **
                                                      > > > > > >
                                                      > > > > > >
                                                      > > > > > > You probably have bad block's on your hard drive, and have damaged
                                                      > > > > > > application files. I would run run FSCK in single user mode, or use
                                                      > > > > > > Micromat Tech Tools Pro from a bootable CD
                                                      > > > > > > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                                      > > > > > >
                                                      > > > > > > or Drive Genius 3, http://www.prosofteng.com/.
                                                      > > > > > >
                                                      > > > > > > You can move your PST file to an external hard drive, if you want to try
                                                      > > > > > > a Time Machine restore, and reimport your mail after the restore, or
                                                      > > > > > > reinstall of your Operating System and applications.
                                                      > > > > > >
                                                      > > > > > > Jose :-)
                                                      > > > > > >
                                                      > > > > > >
                                                      > > > > > >
                                                      > > > > > > ------------------------------
                                                      > > > > > > *From:* Len <MacREALTOR@>
                                                      > > > > > > *To:* svmug@yahoogroups.com
                                                      > > > > > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                                      > > > > > >
                                                      > > > > > > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to Internet
                                                      > > > > > > (HELP, PLEASE!!!)
                                                      > > > > > >
                                                      > > > > > >
                                                      > > > > > > It's worse than I thought! When iTunes tries to connect with the
                                                      > > > > > > Internet, it crashes, too! Now, I'm really getting worried!
                                                      > > > > > >
                                                      > > > > > > Any ideas? :-)
                                                      > > > > > >
                                                      > > > > > > Len
                                                      > > > > > >
                                                      > > > > > > --- In svmug@yahoogroups.com, "Len" <MacREALTOR@> wrote:
                                                      > > > > > > >
                                                      > > > > > > > I'm having a serious problem, and need some advice! :-) I'm running OS X
                                                      > > > > > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it brings up the Mail
                                                      > > > > > > module upon launch, crashes when it tries to connect to the Internet. When
                                                      > > > > > > I turn off Wi-Fi, it doesn't crash. Sent a Report to Microsoft and saved
                                                      > > > > > > it's diagnostic report. I have a Time Machine backup that is about 36 hours
                                                      > > > > > > old. My SuperDuper! bootable backup is at least 10 days old (Ouch!).
                                                      > > > > > > >
                                                      > > > > > > > Here is what led up to the problem, and what I have tried so far:
                                                      > > > > > > >
                                                      > > > > > > > 1. I ran Applejack in single user mode (Applejack Auto Restart). When I
                                                      > > > > > > rebooted, I had the problem.
                                                      > > > > > > >
                                                      > > > > > > > 2. Booted from my external hard disk SuperDuper! cloned backup. Then ran
                                                      > > > > > > Apple Disk Utility (no problem). Then rebuild the directory using Disk
                                                      > > > > > > Warrior (no change in number of files). Still had problem.
                                                      > > > > > > >
                                                      > > > > > > > 3. Ran Applejack again. Still have the problem.
                                                      > > > > > > >
                                                      > > > > > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                                      > > > > > > >
                                                      > > > > > > > 1. Restore from Time Machine? If so, what folders do I restore?
                                                      > > > > > > >
                                                      > > > > > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can find it? (OUCH)
                                                      > > > > > > >
                                                      > > > > > > > 3. I'd lose too much by restoring from my old SuperDuper! clone.
                                                      > > > > > > >
                                                      > > > > > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I CAN STILL RECEIVE
                                                      > > > > > > EMAIL ON MY iPHONE.
                                                      > > > > > > >
                                                      > > > > > > > Thanks,
                                                      > > > > > > > Len Walther
                                                      > > > > > > >
                                                      > > > > > >
                                                      > > > > > >
                                                      > > > > > >
                                                      > > > > > >
                                                      > > > > > >
                                                      > > > > >
                                                      > > > >
                                                      > > >
                                                      > >
                                                      >



                                                    • Roger Smith
                                                      And there are many of us who have had maintain PST files through Microsoft s many stumbles and failures in that area over the years. We hate the PST concept.
                                                      Message 26 of 27 , Mar 6, 2012
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                                                        And there are many of us who have had maintain PST files through
                                                        Microsoft's many stumbles and failures in that area over the years. We
                                                        hate the PST concept. One minor glitch in the file and it is GONE, as
                                                        is all of your email, calendar information, contacts, and in some cases
                                                        shared folders. Not a good thing, often not recoverable, and not a good
                                                        design. Also, since the PST is all one glob of a database, the local
                                                        copy cannot be backed up if Outlook is running.

                                                        And while it is true that many Outlook users do connect to an Exchange
                                                        server, many of those servers do not keep a copy of the data on the server.

                                                        Roger Smith, Artegenix, 408-736-7200
                                                        Complete System& Network Administration
                                                        Windows, Mac, Cisco
                                                        Apple Consultants Network
                                                        Microsoft Registered Partner, Small Business Specialist



                                                        On 3/6/12 9:36 AM, Jose F. Medeiros wrote:
                                                        > Hi randy,
                                                        >
                                                        > Thank you for clarifying that! For the record, PST and OST files
                                                        > still exist on the PC version of Outlook. The nice think about a PST
                                                        > file is that all the Calendar and Email data is in one single file
                                                        > that can be encrypted.
                                                        >
                                                        > Since most people using Outlook connect to a Corporate Microsoft
                                                        > Exchange server using MAPI, Exchange by default keeps a copy of all
                                                        > the messages and Calander free and busy information on the server,
                                                        > similar to Imap, and only downloads a cached copy to a local *.OST file.
                                                        >
                                                        > I am surprised that Microsoft didn't keep this same file format for
                                                        > the new Outlook release for the Mac, and honestly I never really liked
                                                        > the Entuourage name for an email application.
                                                        >
                                                        > Hope you each have a great week!
                                                        >
                                                        > Jose F. Medeiros
                                                        >
                                                        > ------------------------------------------------------------------------
                                                        > *From:* Randy Garrison <chemxboy@...>
                                                        > *To:* svmug@yahoogroups.com
                                                        > *Sent:* Monday, March 5, 2012 9:38 PM
                                                        > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to
                                                        > Internet (HELP, PLEASE!!!)
                                                        >
                                                        > As far as I know, there is no tool available to examine the database
                                                        > file. It is not a standard format.
                                                        >
                                                        > There is a tool located at: /Applications/Microsoft Office
                                                        > 2011/Office/Microsoft Database Utility.app that can be used to rebuild
                                                        > and repair identity databases. You will likely need to use this if you
                                                        > ever restore the identity from a time machine backup.
                                                        >
                                                        > You can use the Export->Mac Data File option if you want a manual
                                                        > backup. Unfortunately, there is no built-in automator or applescript
                                                        > option for exporting.
                                                        >
                                                        > Oh, and there is another way to back up your mail as well - drag a
                                                        > folder of mail from the list on the left straight to your desktop. It
                                                        > will create a .mbox that can be imported into many other apps.
                                                        >
                                                        > -Randy
                                                        >
                                                        > --- In svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>, "Len"
                                                        > <MacREALTOR@...> wrote:
                                                        > >
                                                        > > Thanks, Randy! I located those files, as you described.
                                                        > >
                                                        > > Inside the Main Identify folder was a folder called Data Records,
                                                        > which contained a lot of folders, nothing that looked like individual
                                                        > emails. In addition, there is a file at the same level as the Data
                                                        > Records folder, called Database. Is it possible to examine the
                                                        > contents of Database with a utility such as Pacifist?
                                                        > >
                                                        > > I also noted that from the Outlook menu bar, when you choose
                                                        > Export... in the File menu, you have the option to export Mac Data
                                                        > File (.olm).
                                                        > >
                                                        > > Thanks,
                                                        > > Len
                                                        > >
                                                        > > --- In svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>,
                                                        > "Randy Garrison" <chemxboy@> wrote:
                                                        > > >
                                                        > > > Hi,
                                                        > > >
                                                        > > > There is no pst file for Outlook 2011. There is a set of database
                                                        > files that contain your email, calendar items, etc. The files are
                                                        > located in your Documents Folder -> Microsoft User Data -> Office 2011
                                                        > Identities -> Main Identity
                                                        > > >
                                                        > > > -Randy
                                                        > > >
                                                        > > >
                                                        > > > --- In svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>,
                                                        > "Len" <MacREALTOR@> wrote:
                                                        > > > >
                                                        > > > > Many thanks, Jose!
                                                        > > > >
                                                        > > > > I checked out the Wikipedia article. However, I didn't see
                                                        > anything about where the PST file is stored in Mac OS X, and if it is
                                                        > visible. I understand that it must be closed for Time Machine to back
                                                        > it up. I'm using Microsoft Office: 2011: mac.
                                                        > > > >
                                                        > > > > WHERE is this file located, so I can manually back it up, and
                                                        > later restore it?
                                                        > > > >
                                                        > > > > Thanks,
                                                        > > > > Len
                                                        > > > >
                                                        > > > > --- In svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>,
                                                        > "Jose F. Medeiros" <josemedeiros007@> wrote:
                                                        > > > > >
                                                        > > > > > PST is the file format used by Outlook to store all email.
                                                        > > > > >
                                                        > > > > > http://en.wikipedia.org/wiki/Personal_Storage_Table
                                                        > > > > >
                                                        > > > > > OST is also used by Outlook when connecting to an Exchange
                                                        > server when mail is left on the server, and a cached copy is kept on a
                                                        > laptop, that can still be read when traveling or the laptop is
                                                        > offline, but I am not sure if an OST is used in the Mac Outlook
                                                        > version.
                                                        > > > > >
                                                        > > > > > If Outlook is left open, I doubt that Time machine will be
                                                        > able to back up the PST file. you'll probably need to make a copy of
                                                        > it, and move it to an external storage device to back it up.
                                                        > > > > >
                                                        > > > > >
                                                        > > > > > Jose
                                                        > > > > >
                                                        > > > > >
                                                        > > > > >
                                                        > > > > > ________________________________
                                                        > > > > > From: Len <MacREALTOR@>
                                                        > > > > > To: svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>
                                                        > > > > > Sent: Monday, March 5, 2012 12:28 PM
                                                        > > > > > Subject: [svmug] Re: Outlook 2011 crashing when connecting to
                                                        > Internet (HELP, PLEASE!!!)
                                                        > > > > >
                                                        > > > > >
                                                        > > > > > Â
                                                        > > > > > Jose, everything is pretty much back to normal now, except
                                                        > that I will have to reinstall some recent Apps that i had installed
                                                        > since I made my last Bootable clone on 2/16. Got recent data back
                                                        > through Time Machine Restores and Finder copies.
                                                        > > > > >
                                                        > > > > > What is a PST file (don't think it is Pacific Standard Time
                                                        > <G>)? Is it related to Outlook? Also, if in the future I am forced to
                                                        > import my Office data, especially email, what folder do I Restore from
                                                        > backup?
                                                        > > > > >
                                                        > > > > > I frequently run Applejack, and it repairs permissions. I have
                                                        > the latest Drive Genius, but am a version behind on Tech Tool Pro
                                                        > (which I never fully trusted).
                                                        > > > > >
                                                        > > > > > I do have some issues with Time Machine restores being flaky.
                                                        > I tried to restore data folders from 5 GB to 12 GB in size. They would
                                                        > fail half way through, saying it couldn't read a file or my
                                                        > permissions didn't permit a copy. However, it didn't tell me which
                                                        > file it choked on, which I consider very bad behavior. Fortunately, I
                                                        > had other ways of restoring the same files.
                                                        > > > > >
                                                        > > > > > I'll be making a new Time Machine backup today, and a
                                                        > SuperDuper! bootable clone, overnight.
                                                        > > > > >
                                                        > > > > > Thanks,
                                                        > > > > > Len
                                                        > > > > >
                                                        > > > > > Thanks,
                                                        > > > > > Len
                                                        > > > > >
                                                        > > > > > --- In svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>,
                                                        > Jose Francisco Medeiros <jose.medeiros@> wrote:
                                                        > > > > > >
                                                        > > > > > > I just re-read your first email, and that it started
                                                        > occurring after
                                                        > > > > > > running Apple jack, and it ran FSCK. You may want to run it
                                                        > again, some
                                                        > > > > > > times it takes two or three tries if it finds bad blocks to
                                                        > try and repair
                                                        > > > > > > them, or move the data to a good block and flag them as bad.
                                                        > > > > > >
                                                        > > > > > > Try also doing a permission repair on your files. I believe
                                                        > that Tech Tools
                                                        > > > > > > Pro and Drive Genius do this automatically.
                                                        > > > > > >
                                                        > > > > > > Jose :-)
                                                        > > > > > >
                                                        > > > > > >
                                                        > > > > > >
                                                        > > > > > > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros
                                                        > <josemedeiros007@
                                                        > > > > > > > wrote:
                                                        > > > > > >
                                                        > > > > > > > **
                                                        > > > > > > >
                                                        > > > > > > >
                                                        > > > > > > > You probably have bad block's on your hard drive, and have
                                                        > damaged
                                                        > > > > > > > application files. I would run run FSCK in single user
                                                        > mode, or use
                                                        > > > > > > > Micromat Tech Tools Pro from a bootable CD
                                                        > > > > > > >
                                                        > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                                        > > > > > > >
                                                        > > > > > > > or Drive Genius 3, http://www.prosofteng.com/.
                                                        > > > > > > >
                                                        > > > > > > > You can move your PST file to an external hard drive, if
                                                        > you want to try
                                                        > > > > > > > a Time Machine restore, and reimport your mail after the
                                                        > restore, or
                                                        > > > > > > > reinstall of your Operating System and applications.
                                                        > > > > > > >
                                                        > > > > > > > Jose :-)
                                                        > > > > > > >
                                                        > > > > > > >
                                                        > > > > > > >
                                                        > > > > > > > ------------------------------
                                                        > > > > > > > *From:* Len <MacREALTOR@>
                                                        > > > > > > > *To:* svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>
                                                        > > > > > > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                                        > > > > > > >
                                                        > > > > > > > *Subject:* [svmug] Re: Outlook 2011 crashing when
                                                        > connecting to Internet
                                                        > > > > > > > (HELP, PLEASE!!!)
                                                        > > > > > > >
                                                        > > > > > > >
                                                        > > > > > > > It's worse than I thought! When iTunes tries to connect
                                                        > with the
                                                        > > > > > > > Internet, it crashes, too! Now, I'm really getting worried!
                                                        > > > > > > >
                                                        > > > > > > > Any ideas? :-)
                                                        > > > > > > >
                                                        > > > > > > > Len
                                                        > > > > > > >
                                                        > > > > > > > --- In svmug@yahoogroups.com
                                                        > <mailto:svmug%40yahoogroups.com>, "Len" <MacREALTOR@> wrote:
                                                        > > > > > > > >
                                                        > > > > > > > > I'm having a serious problem, and need some advice! :-)
                                                        > I'm running OS X
                                                        > > > > > > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it
                                                        > brings up the Mail
                                                        > > > > > > > module upon launch, crashes when it tries to connect to
                                                        > the Internet. When
                                                        > > > > > > > I turn off Wi-Fi, it doesn't crash. Sent a Report to
                                                        > Microsoft and saved
                                                        > > > > > > > it's diagnostic report. I have a Time Machine backup that
                                                        > is about 36 hours
                                                        > > > > > > > old. My SuperDuper! bootable backup is at least 10 days
                                                        > old (Ouch!).
                                                        > > > > > > > >
                                                        > > > > > > > > Here is what led up to the problem, and what I have
                                                        > tried so far:
                                                        > > > > > > > >
                                                        > > > > > > > > 1. I ran Applejack in single user mode (Applejack Auto
                                                        > Restart). When I
                                                        > > > > > > > rebooted, I had the problem.
                                                        > > > > > > > >
                                                        > > > > > > > > 2. Booted from my external hard disk SuperDuper! cloned
                                                        > backup. Then ran
                                                        > > > > > > > Apple Disk Utility (no problem). Then rebuild the
                                                        > directory using Disk
                                                        > > > > > > > Warrior (no change in number of files). Still had problem.
                                                        > > > > > > > >
                                                        > > > > > > > > 3. Ran Applejack again. Still have the problem.
                                                        > > > > > > > >
                                                        > > > > > > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                                        > > > > > > > >
                                                        > > > > > > > > 1. Restore from Time Machine? If so, what folders do I
                                                        > restore?
                                                        > > > > > > > >
                                                        > > > > > > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can
                                                        > find it? (OUCH)
                                                        > > > > > > > >
                                                        > > > > > > > > 3. I'd lose too much by restoring from my old
                                                        > SuperDuper! clone.
                                                        > > > > > > > >
                                                        > > > > > > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I
                                                        > CAN STILL RECEIVE
                                                        > > > > > > > EMAIL ON MY iPHONE.
                                                        > > > > > > > >
                                                        > > > > > > > > Thanks,
                                                        > > > > > > > > Len Walther
                                                        > > > > > > > >
                                                        > > > > > > >
                                                        > > > > > > >
                                                        > > > > > > >
                                                        > > > > > > >
                                                        > > > > > > >
                                                        > > > > > >
                                                        > > > > >
                                                        > > > >
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                                                      • Jose F. Medeiros
                                                        Hi Roger, Since I mainly worked for large Fortune 500 companies in Information Technology, I have to disagree. Most email administrators have it configured to
                                                        Message 27 of 27 , Mar 6, 2012
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                                                          Hi Roger,

                                                          Since I mainly worked for large Fortune 500 companies in Information Technology, I have to disagree. Most email administrators have it configured to keep the mail on the server, which is the default settings.

                                                          Since your consulting company generally focuses on small business with out a full time administrator, it's probably easier for you to have them remove their mail from the server, and not deal with server backups.

                                                          In my 16 years of using Microsoft Exchange, starting with my first class in 1996, I have never lost a PST file and always backed up the Exchange server database, which is easy enough, however I did lose some mail doing a migration of Ron Palermeri's email, a Vice President at Grand Central Communications to an Exchange 2003 server from an Exchange 5.5 server due to the fact that he had several mailboxes using his one user account for Cisco's Call manager ( Which I hate),  and that I missed, and the fact that management wanted the migration done during the day, rather then the weekend, so I could take the server offline and do a full back up first.

                                                          Although I was able to recover most of Ron Palermi's mail from the last Exchange backup, it was missing the last days of email, which was still in his OST file. I recommended purchasing a converter to my manager but was let go for being incompetent, even though they failed to take my recommendations and experiencing into account.
                                                          http://www.stellarinfo.com/exchange-ost-recovery.htm or http://www.osttopstconverter.net/

                                                          Jose :-)






                                                          From: Roger Smith <smith@...>
                                                          To: svmug@yahoogroups.com
                                                          Sent: Tuesday, March 6, 2012 10:02 AM
                                                          Subject: Re: [svmug] Re: Outlook 2011 crashing when connecting to Internet (HELP, PLEASE!!!)

                                                           
                                                          And there are many of us who have had maintain PST files through
                                                          Microsoft's many stumbles and failures in that area over the years. We
                                                          hate the PST concept. One minor glitch in the file and it is GONE, as
                                                          is all of your email, calendar information, contacts, and in some cases
                                                          shared folders. Not a good thing, often not recoverable, and not a good
                                                          design. Also, since the PST is all one glob of a database, the local
                                                          copy cannot be backed up if Outlook is running.

                                                          And while it is true that many Outlook users do connect to an Exchange
                                                          server, many of those servers do not keep a copy of the data on the server.

                                                          Roger Smith, Artegenix, 408-736-7200
                                                          Complete System& Network Administration
                                                          Windows, Mac, Cisco
                                                          Apple Consultants Network
                                                          Microsoft Registered Partner, Small Business Specialist

                                                          On 3/6/12 9:36 AM, Jose F. Medeiros wrote:
                                                          > Hi randy,
                                                          >
                                                          > Thank you for clarifying that! For the record, PST and OST files
                                                          > still exist on the PC version of Outlook. The nice think about a PST
                                                          > file is that all the Calendar and Email data is in one single file
                                                          > that can be encrypted.
                                                          >
                                                          > Since most people using Outlook connect to a Corporate Microsoft
                                                          > Exchange server using MAPI, Exchange by default keeps a copy of all
                                                          > the messages and Calander free and busy information on the server,
                                                          > similar to Imap, and only downloads a cached copy to a local *.OST file.
                                                          >
                                                          > I am surprised that Microsoft didn't keep this same file format for
                                                          > the new Outlook release for the Mac, and honestly I never really liked
                                                          > the Entuourage name for an email application.
                                                          >
                                                          > Hope you each have a great week!
                                                          >
                                                          > Jose F. Medeiros
                                                          >
                                                          > ----------------------------------------------------------
                                                          > *From:* Randy Garrison <chemxboy@...>
                                                          > *To:* svmug@yahoogroups.com
                                                          > *Sent:* Monday, March 5, 2012 9:38 PM
                                                          > *Subject:* [svmug] Re: Outlook 2011 crashing when connecting to
                                                          > Internet (HELP, PLEASE!!!)
                                                          >
                                                          > As far as I know, there is no tool available to examine the database
                                                          > file. It is not a standard format.
                                                          >
                                                          > There is a tool located at: /Applications/Microsoft Office
                                                          > 2011/Office/Microsoft Database Utility.app that can be used to rebuild
                                                          > and repair identity databases. You will likely need to use this if you
                                                          > ever restore the identity from a time machine backup.
                                                          >
                                                          > You can use the Export->Mac Data File option if you want a manual
                                                          > backup. Unfortunately, there is no built-in automator or applescript
                                                          > option for exporting.
                                                          >
                                                          > Oh, and there is another way to back up your mail as well - drag a
                                                          > folder of mail from the list on the left straight to your desktop. It
                                                          > will create a .mbox that can be imported into many other apps.
                                                          >
                                                          > -Randy
                                                          >
                                                          > --- In svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>, "Len"
                                                          > <MacREALTOR@...> wrote:
                                                          > >
                                                          > > Thanks, Randy! I located those files, as you described.
                                                          > >
                                                          > > Inside the Main Identify folder was a folder called Data Records,
                                                          > which contained a lot of folders, nothing that looked like individual
                                                          > emails. In addition, there is a file at the same level as the Data
                                                          > Records folder, called Database. Is it possible to examine the
                                                          > contents of Database with a utility such as Pacifist?
                                                          > >
                                                          > > I also noted that from the Outlook menu bar, when you choose
                                                          > Export... in the File menu, you have the option to export Mac Data
                                                          > File (.olm).
                                                          > >
                                                          > > Thanks,
                                                          > > Len
                                                          > >
                                                          > > --- In svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>,
                                                          > "Randy Garrison" <chemxboy@> wrote:
                                                          > > >
                                                          > > > Hi,
                                                          > > >
                                                          > > > There is no pst file for Outlook 2011. There is a set of database
                                                          > files that contain your email, calendar items, etc. The files are
                                                          > located in your Documents Folder -> Microsoft User Data -> Office 2011
                                                          > Identities -> Main Identity
                                                          > > >
                                                          > > > -Randy
                                                          > > >
                                                          > > >
                                                          > > > --- In svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>,
                                                          > "Len" <MacREALTOR@> wrote:
                                                          > > > >
                                                          > > > > Many thanks, Jose!
                                                          > > > >
                                                          > > > > I checked out the Wikipedia article. However, I didn't see
                                                          > anything about where the PST file is stored in Mac OS X, and if it is
                                                          > visible. I understand that it must be closed for Time Machine to back
                                                          > it up. I'm using Microsoft Office: 2011: mac.
                                                          > > > >
                                                          > > > > WHERE is this file located, so I can manually back it up, and
                                                          > later restore it?
                                                          > > > >
                                                          > > > > Thanks,
                                                          > > > > Len
                                                          > > > >
                                                          > > > > --- In svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>,
                                                          > "Jose F. Medeiros" <josemedeiros007@> wrote:
                                                          > > > > >
                                                          > > > > > PST is the file format used by Outlook to store all email.
                                                          > > > > >
                                                          > > > > > http://en.wikipedia.org/wiki/Personal_Storage_Table
                                                          > > > > >
                                                          > > > > > OST is also used by Outlook when connecting to an Exchange
                                                          > server when mail is left on the server, and a cached copy is kept on a
                                                          > laptop, that can still be read when traveling or the laptop is
                                                          > offline, but I am not sure if an OST is used in the Mac Outlook
                                                          > version.
                                                          > > > > >
                                                          > > > > > If Outlook is left open, I doubt that Time machine will be
                                                          > able to back up the PST file. you'll probably need to make a copy of
                                                          > it, and move it to an external storage device to back it up.
                                                          > > > > >
                                                          > > > > >
                                                          > > > > > Jose
                                                          > > > > >
                                                          > > > > >
                                                          > > > > >
                                                          > > > > > ________________________________
                                                          > > > > > From: Len <MacREALTOR@>
                                                          > > > > > To: svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>
                                                          > > > > > Sent: Monday, March 5, 2012 12:28 PM
                                                          > > > > > Subject: [svmug] Re: Outlook 2011 crashing when connecting to
                                                          > Internet (HELP, PLEASE!!!)
                                                          > > > > >
                                                          > > > > >
                                                          > > > > > Â
                                                          > > > > > Jose, everything is pretty much back to normal now, except
                                                          > that I will have to reinstall some recent Apps that i had installed
                                                          > since I made my last Bootable clone on 2/16. Got recent data back
                                                          > through Time Machine Restores and Finder copies.
                                                          > > > > >
                                                          > > > > > What is a PST file (don't think it is Pacific Standard Time
                                                          > <G>)? Is it related to Outlook? Also, if in the future I am forced to
                                                          > import my Office data, especially email, what folder do I Restore from
                                                          > backup?
                                                          > > > > >
                                                          > > > > > I frequently run Applejack, and it repairs permissions. I have
                                                          > the latest Drive Genius, but am a version behind on Tech Tool Pro
                                                          > (which I never fully trusted).
                                                          > > > > >
                                                          > > > > > I do have some issues with Time Machine restores being flaky.
                                                          > I tried to restore data folders from 5 GB to 12 GB in size. They would
                                                          > fail half way through, saying it couldn't read a file or my
                                                          > permissions didn't permit a copy. However, it didn't tell me which
                                                          > file it choked on, which I consider very bad behavior. Fortunately, I
                                                          > had other ways of restoring the same files.
                                                          > > > > >
                                                          > > > > > I'll be making a new Time Machine backup today, and a
                                                          > SuperDuper! bootable clone, overnight.
                                                          > > > > >
                                                          > > > > > Thanks,
                                                          > > > > > Len
                                                          > > > > >
                                                          > > > > > Thanks,
                                                          > > > > > Len
                                                          > > > > >
                                                          > > > > > --- In svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>,
                                                          > Jose Francisco Medeiros <jose.medeiros@> wrote:
                                                          > > > > > >
                                                          > > > > > > I just re-read your first email, and that it started
                                                          > occurring after
                                                          > > > > > > running Apple jack, and it ran FSCK. You may want to run it
                                                          > again, some
                                                          > > > > > > times it takes two or three tries if it finds bad blocks to
                                                          > try and repair
                                                          > > > > > > them, or move the data to a good block and flag them as bad.
                                                          > > > > > >
                                                          > > > > > > Try also doing a permission repair on your files. I believe
                                                          > that Tech Tools
                                                          > > > > > > Pro and Drive Genius do this automatically.
                                                          > > > > > >
                                                          > > > > > > Jose :-)
                                                          > > > > > >
                                                          > > > > > >
                                                          > > > > > >
                                                          > > > > > > On Mon, Mar 5, 2012 at 10:53 AM, Jose F. Medeiros
                                                          > <josemedeiros007@
                                                          > > > > > > > wrote:
                                                          > > > > > >
                                                          > > > > > > > **
                                                          > > > > > > >
                                                          > > > > > > >
                                                          > > > > > > > You probably have bad block's on your hard drive, and have
                                                          > damaged
                                                          > > > > > > > application files. I would run run FSCK in single user
                                                          > mode, or use
                                                          > > > > > > > Micromat Tech Tools Pro from a bootable CD
                                                          > > > > > > >
                                                          > http://www.micromat.com/techtoolpro?gclid=CISI6KC20K4CFQ1jhwodQW_UAw
                                                          > > > > > > >
                                                          > > > > > > > or Drive Genius 3, http://www.prosofteng.com/.
                                                          > > > > > > >
                                                          > > > > > > > You can move your PST file to an external hard drive, if
                                                          > you want to try
                                                          > > > > > > > a Time Machine restore, and reimport your mail after the
                                                          > restore, or
                                                          > > > > > > > reinstall of your Operating System and applications.
                                                          > > > > > > >
                                                          > > > > > > > Jose :-)
                                                          > > > > > > >
                                                          > > > > > > >
                                                          > > > > > > >
                                                          > > > > > > > ------------------------------
                                                          > > > > > > > *From:* Len <MacREALTOR@>
                                                          > > > > > > > *To:* svmug@yahoogroups.com <mailto:svmug%40yahoogroups.com>
                                                          > > > > > > > *Sent:* Saturday, March 3, 2012 4:18 PM
                                                          > > > > > > >
                                                          > > > > > > > *Subject:* [svmug] Re: Outlook 2011 crashing when
                                                          > connecting to Internet
                                                          > > > > > > > (HELP, PLEASE!!!)
                                                          > > > > > > >
                                                          > > > > > > >
                                                          > > > > > > > It's worse than I thought! When iTunes tries to connect
                                                          > with the
                                                          > > > > > > > Internet, it crashes, too! Now, I'm really getting worried!
                                                          > > > > > > >
                                                          > > > > > > > Any ideas? :-)
                                                          > > > > > > >
                                                          > > > > > > > Len
                                                          > > > > > > >
                                                          > > > > > > > --- In svmug@yahoogroups.com
                                                          > <mailto:svmug%40yahoogroups.com>, "Len" <MacREALTOR@> wrote:
                                                          > > > > > > > >
                                                          > > > > > > > > I'm having a serious problem, and need some advice! :-)
                                                          > I'm running OS X
                                                          > > > > > > > 10.6.8 Snow Leopard and my Outlook 2011: mac, when it
                                                          > brings up the Mail
                                                          > > > > > > > module upon launch, crashes when it tries to connect to
                                                          > the Internet. When
                                                          > > > > > > > I turn off Wi-Fi, it doesn't crash. Sent a Report to
                                                          > Microsoft and saved
                                                          > > > > > > > it's diagnostic report. I have a Time Machine backup that
                                                          > is about 36 hours
                                                          > > > > > > > old. My SuperDuper! bootable backup is at least 10 days
                                                          > old (Ouch!).
                                                          > > > > > > > >
                                                          > > > > > > > > Here is what led up to the problem, and what I have
                                                          > tried so far:
                                                          > > > > > > > >
                                                          > > > > > > > > 1. I ran Applejack in single user mode (Applejack Auto
                                                          > Restart). When I
                                                          > > > > > > > rebooted, I had the problem.
                                                          > > > > > > > >
                                                          > > > > > > > > 2. Booted from my external hard disk SuperDuper! cloned
                                                          > backup. Then ran
                                                          > > > > > > > Apple Disk Utility (no problem). Then rebuild the
                                                          > directory using Disk
                                                          > > > > > > > Warrior (no change in number of files). Still had problem.
                                                          > > > > > > > >
                                                          > > > > > > > > 3. Ran Applejack again. Still have the problem.
                                                          > > > > > > > >
                                                          > > > > > > > > WHAT ARE MY BEST OPTIONS TO TRY TO FIX THIS?
                                                          > > > > > > > >
                                                          > > > > > > > > 1. Restore from Time Machine? If so, what folders do I
                                                          > restore?
                                                          > > > > > > > >
                                                          > > > > > > > > 2. Reinstall Microsoft Outlook 2011 from DVD, if I can
                                                          > find it? (OUCH)
                                                          > > > > > > > >
                                                          > > > > > > > > 3. I'd lose too much by restoring from my old
                                                          > SuperDuper! clone.
                                                          > > > > > > > >
                                                          > > > > > > > > WOULD GREATLY APPRECIATE ANY ADVICE ANYONE CAN GIVE. I
                                                          > CAN STILL RECEIVE
                                                          > > > > > > > EMAIL ON MY iPHONE.
                                                          > > > > > > > >
                                                          > > > > > > > > Thanks,
                                                          > > > > > > > > Len Walther
                                                          > > > > > > > >
                                                          > > > > > > >
                                                          > > > > > > >
                                                          > > > > > > >
                                                          > > > > > > >
                                                          > > > > > > >
                                                          > > > > > >
                                                          > > > > >
                                                          > > > >
                                                          > > >
                                                          > >
                                                          >
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                                                          >
                                                          >


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