- I've had a Targus laptop case since about 1998. It was a great case,
and still in good condition. It was designed to be reconfigurable, so I
was actually able to adjust it to fit my new, laptop (a wider machine,
but much shorter top to bottom when it's closed).
Alas, after twelve years, a couple of parts were starting to degrade,
although the case was still usable and served me well on a recent trip
to the East Coast. At MacWorld Expo, I mentioned my case to the Targus
rep, and asked her if Targus could repair the case for me. Her response
was that if I returned the case to Targus, they would replace it for free!
After exchanging some messages with their tech support folks, I sent my
case back to Targus, and they did indeed replace it for free! After
twelve years, they didn't have my original model anymore, so they
allowed me to pick any case from their website with a value up to $199.
I picked a nice case that is very similar to what I'd had previously,
and it arrived yesterday. The only thing I had to pay with the cost of
shipping the original case back to Targus.
My only complaint about the process was that it took a while for them to
evaluate my original case and send my new case to me. It was a week
after I'd sent my original case in before I heard from them approving
the replacement and asking me to pick a new model. After I picked my
new model, It was nine days before I received it. So, I was without a
case for a two and half weeks while they did the exchange, which was
kind of slow. In all fairness, I didn't tell them that I was in any
particular hurry, so it's possible that they could have gotten the new
case to me more quickly if I'd asked them to...
Bottom line: when Targus says that they have a lifetime warranty on
their stuff, they mean it!
Michael Patrick Ellard