Amazing service and help from Mario at HDSDR!!!
- 27/11/2012 20:47
I posted a little while ago about an issue with HDSDR over quite a
long period, spanning many releases, where if I altered or added
frequencies in its Frequency manager i could not close FM, and needed
to use Task Manager to kill HDSDR. I had always thought HDSDR was a
"closed shop" with no user support forum, and for some reason I
assumed whoever developed it preferred to work with no user base
interference. Nevertheless I posted to them regarding this problem
and got a rely within 24 hours! Not only that, Mario devised and sent
me several beta versions of HDSDR over the last two days, sometimes
three in one hour. They failed to address my problem so I invited
Mario to open a remote desktop type session on my PC. He just spent
perhaps 20 minutes in the depths of my file system and has effected a
total fix. I *THINK* it may have had to do with file permissions in
the CSV directory, but it's well over my PC knowledge.
I am indebted to him as although not a deal breaker it made an
otherwise superb application slightly awkward to use in this one
regard. I noticed Mario hovering a while taking in just how slow and
old my processor is, but I am not one to buy a new PC very often ;)
Thank you Mario, and HDSDR, awesome service, I am delighted and very
impressed. We are in good hands with Tony Parks and software
developers like Mario, along with the regular and selfless technical
support posters on here.
Chris Wilson. 2E0ILY
- Yes, Mario is very responsive. When I requested a feature to be added, he replied right away. Unfortunately, his reply was that he assigns low priority to it.
The request was to add a "what's on now" filter to the list of broadcast stations, so that one doesn't have to wade through a long sub-list of the stations using a given frequency to see which one is currently heard.
If other broadcast SWLs find this feature useful, please petition Mario. He is definitely listening.
73, Mike VE3YXA
--- In email@example.com, Chris Wilson <chris@...> wrote:
> Thank you Mario, and HDSDR, awesome service, I am delighted and very
> impressed. We are in good hands with Tony Parks and software
> developers like Mario, along with the regular and selfless technical
> support posters on here.
> Best Regards,
> Chris Wilson. 2E0ILY
> mailto: chris@...