Re: Celestron Customer Service??
- --- In email@example.com, "Thad Floryan" <thad@...> wrote:
> --- In firstname.lastname@example.org, none none <w18288@> wrote:
> > Guys,
> > Your putting fear in my heart. I've just purchased my first
> > Celestron after years of having Meade's.
> Sit down and relax. :-)
> Seriously, it seems every company and industry has "issues"
> their customer service -- it's a fact of today's life. Patience andor
> perseverance help, and eventually problems will be resolved one way
> another, and sct-user provides a friendly shoulder to cry on. :-)organization,
> A useful tip: whenever contacting (any) customer service
> politeness and a good demeanor help immensely even though you'reready
> to reach through the phone and grab the CS rep's throat.If you think CS is bad, try MEAD in Irvine. It only took 3 months
for them to finally decide they couldn't fix my LX200 10" - not to
mention I wasn't the least bit unhappy?