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Re: Celestron Customer Service??

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  • zephyr2u4me
    ... regarding ... or ... organization, ... ready ... If you think CS is bad, try MEAD in Irvine. It only took 3 months for them to finally decide they
    Message 1 of 6 , Aug 31, 2008
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      --- In sct-user@yahoogroups.com, "Thad Floryan" <thad@...> wrote:
      >
      > --- In sct-user@yahoogroups.com, none none <w18288@> wrote:
      > >
      > > Guys,
      > >
      > > Your putting fear in my heart. I've just purchased my first
      > > Celestron after years of having Meade's.
      >
      > Sit down and relax. :-)
      >
      > Seriously, it seems every company and industry has "issues"
      regarding
      > their customer service -- it's a fact of today's life. Patience and
      > perseverance help, and eventually problems will be resolved one way
      or
      > another, and sct-user provides a friendly shoulder to cry on. :-)
      >
      > A useful tip: whenever contacting (any) customer service
      organization,
      > politeness and a good demeanor help immensely even though you're
      ready
      > to reach through the phone and grab the CS rep's throat.
      >
      > :-)
      >

      If you think CS is bad, try MEAD in Irvine. It only took 3 months
      for them to finally decide they couldn't fix my LX200 10" - not to
      mention I wasn't the least bit unhappy?

      Zyp
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