Re: [scrumdevelopment] Getting users on board for acceptance testing
- I've been reading this thread, and it seems to be the distinction between
customers and users may be involved. Perhaps you could explain a bit
more of the
Customers who want a system developed sometimes do not have the same
users, even if the users are their employees. For example, if my
employer pays to have a system
developed and specifies something I don't want, then I am not going to
be very helpful in testing the system.
This actually happened to me once, when my employer contracted for
software that I needed as a user,
and then inserted all kinds of details for me to input my time in hours
for projects I was working on.
I argued, but they didn't change, and my interest in the software fell
This is even more true if the users have no obligation to the people who
want the software developed.
In the world of UI design, usability testers commonly recruit and pay
people in the right demographic just to help them in this kind of
testing. I think it's an idea where agile methods need to look to UI
Bil Simser wrote:
> Hi guys,
> We have a real challenge with users looking at systems for user
> acceptance testing (UAT). PO is on-board and helping out in QA to
> get us to a done, done state. The last hurdle is UAT where we need
> feedback from users to get our last "done". Problem is that users
> barely look at the system unless they have to (read:need it to do
> their jobs). At that point it's a firefight because this is the
> first time they've seen it, so there's a flurry of emails, feedback,
> bugs, questions, etc. that swamp the team.
> We've raised this to the highest of the highs in those selected
> departments. They agree it's needed but in the last message from the
> department head, we got 3 people out of 20 to look at the system
> which was disappointing.
> I feel we've tried everything so now it's just sit back, wait, and
> do an all hands on deck call when the users finally do get around to
> looking at and using the system, thereby effectively making our
> production environment the UAT stage.