29659Re: Sprint whiteboard and issue tracking tools?
- Jun 1, 2008Interesting thread.
A good discussion of this area can be found in "Ship It!" from the
"The Pragmatic Programmers" series, which considers issue tracking
software in the context of complimentary tools like version control
systems, continuous integration frameworks etc. When used in
conjunction with those tools they can really add value.
To echo what Austin says, having recently worked in an environment
which was generating a lot of new feature requests and bug reports
from different international offices, using an issue/defect tracking
system proved invaluable to capture and manage those requests.
Most of them allow communication with the requester / business owner
using email and/or a wiki-type interface, and can be used to share
information across the business. An added advantage is that several of
them can be extended via plugins to interface directly with
Subversion, generate virtual whiteboards, burn-down charts etc.
I fully accept the point that maintaining the tool shouldn't become
the focus rather than the process, but when used appropriately there
is a place for good issue tracking software.
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