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Re: [rootsradicals] Re: sharing a great costumer service experience

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  • Rick
    Thanks for doing your part to ride more and drive less, Fred and others. The bicycle is a curious vehicle. Its passenger is its engine. – John Howard Web
    Message 1 of 8 , Nov 4 12:30 PM
      Thanks for doing your part to ride more and drive less, Fred and others.

      "The bicycle is a curious vehicle.  Its passenger is its engine."  – John Howard
      Fone   |    888.537.1401 x 85

      On Nov 4, 2010, at 9:16 AM, fred wrote:


      OK, so this is early Christmas for me indeed! I have just put my anxious fingers on a brand new replacement for my baseframe and will be riding again my beloved xtracycle in no time. It arrived less than a week after the original died, in Brazil, at zero cost to me.
      Thanks XtraFolks for the best client support ever in history.

      --- In rootsradicals@yahoogroups.com, "fred" <fredcostapinto@...> wrote:
      > After 2.5 years of daily commute and carrying my children on a converted '97 gary fisher with a FR I had the saddest day of my recent biking life. The FR baseframe showed a spontaneous fracture behind the wheel attachment. I just noticed that by a grinding sound of metal-against-metal since the free ends resulting from breaking rubbed each other. When I got home after walking 5 miles and removed the freeloaders I noticed both sides had broken.
      > I then emailed the guys @ xtracycle and told them my sad story. Not 15 min passed by and Nate replied to my email saying they'd send me a replacement as soon as I logged into their online store and pseudo-purchased a baseframe, selecting check or money order (for them to zero out the invoice).
      > I had always heard about their great costumer support. I have always had nice experiences purchasing stuff and calling them on the phone to discuss products. Anyway, I couldn't believe how easy and fast it was to receive feedback and solving my problem.
      > I want to let you guys @xtracycle know I'll continue spreading the word of how happy I am with my life since I installed my FR and how satisfied I am.
      > One final note: I just hope the baseframe gets to me safe and sound in Brazil since the mail service down is not always easy and effective...
      > I'll let you know how it goes in the (hopefully near) future.
      > Fred

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