Re: [rootsradicals] Re: sharing a great costumer service experience
- Thanks for doing your part to ride more and drive less, Fred and others.On Nov 4, 2010, at 9:16 AM, fred wrote:
OK, so this is early Christmas for me indeed! I have just put my anxious fingers on a brand new replacement for my baseframe and will be riding again my beloved xtracycle in no time. It arrived less than a week after the original died, in Brazil, at zero cost to me.
Thanks XtraFolks for the best client support ever in history.
--- In firstname.lastname@example.org, "fred" <fredcostapinto@...> wrote:
> After 2.5 years of daily commute and carrying my children on a converted '97 gary fisher with a FR I had the saddest day of my recent biking life. The FR baseframe showed a spontaneous fracture behind the wheel attachment. I just noticed that by a grinding sound of metal-against-metal since the free ends resulting from breaking rubbed each other. When I got home after walking 5 miles and removed the freeloaders I noticed both sides had broken.
> I then emailed the guys @ xtracycle and told them my sad story. Not 15 min passed by and Nate replied to my email saying they'd send me a replacement as soon as I logged into their online store and pseudo-purchased a baseframe, selecting check or money order (for them to zero out the invoice).
> I had always heard about their great costumer support. I have always had nice experiences purchasing stuff and calling them on the phone to discuss products. Anyway, I couldn't believe how easy and fast it was to receive feedback and solving my problem.
> I want to let you guys @xtracycle know I'll continue spreading the word of how happy I am with my life since I installed my FR and how satisfied I am.
> One final note: I just hope the baseframe gets to me safe and sound in Brazil since the mail service down is not always easy and effective...
> I'll let you know how it goes in the (hopefully near) future.