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Re: PeopleSoft DBA Forum RE: app/web server cache clearing procedure [SEC=UNCLASSIFIED]

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  • Stanly Benny
    have you checked this for IE 9? http://support.microsoft.com/kb/895954 ... have you checked this for IE 9? http://support.microsoft.com/kb/895954 On Tue, May
    Message 1 of 7 , May 28, 2013
      have you checked this for IE 9?




      On Tue, May 28, 2013 at 6:58 PM, Lantzy, Pamela L <plantzy@...> wrote:
       

      Richard,

       

      Did you have the users delete their own browser cache and cookies as well?    Are all your users using the same browser? 

       

      Pam

       

       

      From: psftdba@yahoogroups.com [mailto:psftdba@yahoogroups.com] On Behalf Of BANKS, Richard
      Sent: Monday, May 27, 2013 2:25 AM
      To: psftdba@yahoogroups.com
      Subject: PeopleSoft DBA Forum app/web server cache clearing procedure [SEC=UNCLASSIFIED]

       

       

      Hi all,

       

      We are on PeopleTools 8.50.27 on Weblogic 10.3.6.  This weekend we did some application (but not tools) patching (bundles), and at the end of it cleared the production app and web server cache.

       

      For app we stopped the domains, and deleted the cache contents.  Stopped web server and deleted cache there too.

       

      Today, a subset of users can’t use PeopleSoft – they can log in fine and navigate to a page, but get stuck at the search screen.  The javascript that powers the buttons (search, add, magnifying glass etc) is silently failing – it is giving an error in the IE Developer Toolbar console:

       

      SCRIPT5007: The value of property ‘setupTimeout2’ is null or undefined, not a Function object

       

      This is because one of the first things to be called when you click an action is setupTimeout2();   This function lives inside PT_SAVEWARNINGSCRIPT HTML object.

       

      Pressing F5 within the browser reloads the page, and solves the problem.  I would like a server side solution to this for next time (we do see this error occasionally outside of patching times, but it’s quite rare)

       

      This is in prod only, for a subset of users.  We are on Win7/IE9 connecting straight to Weblogic (no RPS etc).  Using the PROD web profile.

       

      I have raised with Oracle, but interested in how other sites manage webserver/browser cache related issues in prod – I can’t get my head around how to force browsers to purge their PeopleSoft web server cache - or even if they should need to after a round of patching.

       

      Thanks,

       

      Richard

       


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