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4958Re: PeopleSoft DBA Forum app/web server cache clearing procedure [SEC=UNCLASSIFIED]

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  • Josh Whitlock
    May 27, 2013
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      There is a known issue with the PT_SAVEWARNINGSCRIPT, forget the doc ID at the moment, that causes it to fail and can also cause spawning of webserver sessions (100s per minute) which sometimes will lead to web servers crashing. The fix was supposed to be delivered in a later tools patch and they did, but then broke it again in the next so fix is unclear if it's really there in your version. The manual change you can make is opening up PT_SAVEWARNINGSCRIPT and change all occurrences of Interval to TimeOut in the function calls. I think there may be 4-6 of them but memory is failing me at the moment.

      From: "BANKS, Richard" <BanksR@...>
      To: "psftdba@yahoogroups.com" <psftdba@yahoogroups.com>
      Sent: Monday, May 27, 2013 1:25 AM
      Subject: PeopleSoft DBA Forum app/web server cache clearing procedure [SEC=UNCLASSIFIED]

      Hi all,
      We are on PeopleTools 8.50.27 on Weblogic 10.3.6.  This weekend we did some application (but not tools) patching (bundles), and at the end of it cleared the production app and web server cache.
      For app we stopped the domains, and deleted the cache contents.  Stopped web server and deleted cache there too.
      Today, a subset of users can’t use PeopleSoft – they can log in fine and navigate to a page, but get stuck at the search screen.  The javascript that powers the buttons (search, add, magnifying glass etc) is silently failing – it is giving an error in the IE Developer Toolbar console:
      SCRIPT5007: The value of property ‘setupTimeout2’ is null or undefined, not a Function object
      This is because one of the first things to be called when you click an action is setupTimeout2();   This function lives inside PT_SAVEWARNINGSCRIPT HTML object.
      Pressing F5 within the browser reloads the page, and solves the problem.  I would like a server side solution to this for next time (we do see this error occasionally outside of patching times, but it’s quite rare)
      This is in prod only, for a subset of users.  We are on Win7/IE9 connecting straight to Weblogic (no RPS etc).  Using the PROD web profile.
      I have raised with Oracle, but interested in how other sites manage webserver/browser cache related issues in prod – I can’t get my head around how to force browsers to purge their PeopleSoft web server cache - or even if they should need to after a round of patching.

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