Customer Orientation Program
- Your help, ideas and advice in the following matter is requested :
CUSTOMER ORIENTATION PROGRAM
I have a client for who it has become apparent that out of 13 critical
success criteria, customer orientation is the criteria that is the most
under-developed of all.
They are now in the process of looking at a program to address this
shortcoming with +/- 100 potential senior managers. It is their objective to
correct this situation with this core group of people and then for this
cadre to carry this initiative to their various companies and divisions.
My potential client is a manufacturer and distributor of electrical
engineered products with 4000 employees divided into 8 divisions and 30
The group of 100 people would not be able to be removed from their
workstations for an extended period.
My client is looking for something more than the traditional course
presented in a class room situation.
They have requested me to, at this preliminary stage,
(a)Provide an Executive Brief or a conceptual plan and description of how I
would assist them to achieve their objectives.
(b)Provide them with preliminary budget figures on the cost of the program
The closing date for any proposals from me is the 4th March 1999. Your
professional insight will be really appreciated.
Public Relations & Training Consulting
Phone/Fax: +27 (011) 4753515
DB Communications is an integrated communications
consultancy, operating from Johannesburg, South Africa,
with special competencies in Reputation Management,
Communication Improvement & Strategic PR counseling;
and Management development training
(with the emphasis on training Reputation management ,
Small Business management and coaching skills
for leaders and communicators).