Fwd: Cannot find libsyn.com
- FYI Libsyn BS
---------- Forwarded message ----------
From: support@... <support@...>
Date: Aug 25, 2007 4:21 PM
Subject: Cannot find libsyn.com
Dear Libsyn users-
I would first like to apologize for this email coming as late as it
is. On thursday, 8/23 at approx 2:30pm EST there as a misconfiguration
of DNS records sent out to the registrar which holds libsyn.com. This
mistake quickly propagated around the internet in a matter of minutes,
and despite our rapid response to correct the problem, there was a
window where name servers around the globe stored and is currently
saving the incorrect information. Initially we felt we had caught the
error in time and that the effects would be minimal. We posted to the
normal channels- support.libsyn.com about the issue. Several hours
later, as we started to see reports of the outage (as users couldn't
email us, cause the domain name was not resolving) we jumped back into
the DNS issue and got on the phone w/ our registrar to see what they
could do. Our registrar could not offer any solution to the problem
other then waiting for servers around the world to correct themselves.
They estimated it would take 24 hours or less. We are now approaching
48 hours and a portion of our users, and our users audience are still
unable to resolve any .libsyn.com domains.
We continue to go back and forth with our registrar to see if there is
ANYTHING we can do to speed up the global re-caching of our name
servers to the proper settings. They keep telling us there is nothing
anyone can do to force local, or regional DNS caches to expire.
There's a few layers of caching that occurs to make the Internet work,
1) source name servers- this is the ones we control. We can make
changes and they are done instantly cause we control them
2) global/regional name servers- this is where our registrar pushes
out the information we tell them. These we don't control and update
slower then our source
3) local/ISP name servers- this is where your home computer gets its
info from. They are run by the internet service providers (like
Comcast or Verizon for example). These we don't control either and
update at their own rate.
4) home computer- finally, your computer keeps its own cache so it
doesn't have to hit your ISP's name servers everytime you hit a
website you visit often. We definitely can't control these. We suggest
a reboot of your computer to possibly kick-start your computer's dns
We apologizes for the repercussions of this error. We are doing
everything in our power to bring full service back to all users.
Since the standard network communication channels
http://support.libsyn.com and email (support@...) were not able
to be seen either, we have opened up some emergency channels which we
will use in the future if there are issues regarding libsyn.com.
Wizzard.tv blog: http://www.wizzard.tv/blog Yahoo libsyn users group:
Check out the Ramble Redhead Show at http://rambleredhead.blogspot.com
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