Re: Senator Klobuchar: Follow Up
- Hi Andy,
I'm afraid that statistics are going to be difficult to come by. The
Peace Corps Office of Medical Services, the OIGs of Peace Corps and
Labor, and OWCP may all have relevant data, but located these data
and getting the agencies to part with them would be a major
undertaking. Since some of the statitics would be unflattering,
Peace Corps and OWCP would have a variety of reasons, including
political ones, to keep the statistics out of the public eye.
I'm not sure that the length of time that a claim has been open
necessarily means much. (The length of time that a claim has been
open and receiving inadequate attention is another matter!) I'd like
to see statistics such as: 1. Average length of time that it takes
to process a bill; 2. Accuracy in processing bills; 3. Average length
of time that it takes to authorize or reauthorize medical procedures;
4. Percentage of telephone calls and letters that are responded to in
the promised amount of time ... I could go on and on.
The lack of good data points to the need for a GAO study like the one
we asked Senator Gregg (and other Members of Congress) to pursue.
--- In email@example.com, Andrew Sterioff <apsterioff@...> wrote:
> I thought we might be able to tell them the lengths of time some of
these claims have been open. I think that would show how slow the
process is, but it sounds like those statistics are unavailable. In
any case, I gave Greg in Senator Klobuchar's office our group web
address so he can see what we are talking about. He said he would
take a look and would let the Senator know of our issue. He also
said that as long as the Department of Labor was helping, then that
was quicker than trying to get a meeting with the Senator who might
or might not be able to immediately help. He said his line was
always open to me if I didn't get far with the Department of Labor
and my current Worker's Compensation claim.
> Andy Sterioff