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OIG's nasty gram and inefficient bureaucracy

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  • Chris Starace
    Hi Kevin, I too was very offended by the letter. First of all, there is no reason to send it registered mail other than to intimidate. Almost no one sends
    Message 1 of 7 , Jun 12, 2005
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      Hi Kevin,

      I too was very offended by the letter. First of all, there is no
      reason to send it registered mail other than to intimidate. Almost
      no one sends
      registered mail out of the blue. I had to make a special trip to the
      post
      office and all I could think was that I was getting audited by the
      IRS. I
      agree that the letter was intimidating, just reminding us how much the
      program costs, how abusers of the system will be prosecuted and how
      we are
      to "cooperate with criminal investigator1s." I'm angry about it as
      I'm sure you
      are.

      In addition, dealing with ACS is driving me nuts. Before I
      had no problem getting claims reimbursed but now there's another
      thick layer
      of inefficient bureaucracy and it takes forever. I've been waiting
      for 3
      months now to get a new hearing aid. I think finally now that
      someone at DOL who's job it is to fix problems is helping me, I'm
      finally getting closer to receiving it.

      Let me know how I can help to improve our level of service and
      respect.

      Sincerely,

      Chris
      Benin- Smalll Business Developent
      95-97
    • Kevin
      Chris, Welcome! As you know, I have been planting seeds all over the Internet trying to attract more affected RPCVs to this group. (For the record, the
      Message 2 of 7 , Jun 13, 2005
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        Chris,

        Welcome!

        As you know, I have been planting "seeds" all over the Internet
        trying to attract more affected RPCVs to this group. (For the
        record, the group was Nancy's brain child; I've just provided some
        technical know-how and elbow grease.)

        I think that we, as a group, should do something about OWCP and its
        contractor ACS/Lockheed. What that is, I'm not sure. If you've got
        any ideas, please speak up. One purpose of this group is to
        brainstorm potential strategies, solutions, etc. I think that we
        might want to do something about the OIG letter/investigation, too,
        and those actions could conceivably be a springboard toward more
        global action.

        You mentioned that you have someone at OWCP "who's job it is to fix
        problems" advocating for you. How did you find this person? Is it
        someone in the District office, or in Washington, DC, or elsewhere?
        I recently found a sympathetic ear in DC, but I'm not sure if it was
        her or 3 Congressional inquiries in the course of a week that got the
        attention of OWCP!

        Looking forward to hearing more from you.

        Kevin

        --- In owcp@yahoogroups.com, "Chris Starace" <cstarace@y...> wrote:
        > Hi Kevin,
        >
        > I too was very offended by the letter. First of all, there is no
        > reason to send it registered mail other than to intimidate. Almost
        > no one sends
        > registered mail out of the blue. I had to make a special trip to
        the
        > post
        > office and all I could think was that I was getting audited by the
        > IRS. I
        > agree that the letter was intimidating, just reminding us how much
        the
        > program costs, how abusers of the system will be prosecuted and how
        > we are
        > to "cooperate with criminal investigator1s." I'm angry about it as
        > I'm sure you
        > are.
        >
        > In addition, dealing with ACS is driving me nuts. Before I
        > had no problem getting claims reimbursed but now there's another
        > thick layer
        > of inefficient bureaucracy and it takes forever. I've been waiting
        > for 3
        > months now to get a new hearing aid. I think finally now that
        > someone at DOL who's job it is to fix problems is helping me, I'm
        > finally getting closer to receiving it.
        >
        > Let me know how I can help to improve our level of service and
        > respect.
        >
        > Sincerely,
        >
        > Chris
        > Benin- Smalll Business Developent
        > 95-97
      • FourDirect@aol.com
        Everyone, I am dealing with some other issues in life but I m right there with you all. I agree with all and after we strategize and focus our efforts
        Message 3 of 7 , Jun 13, 2005
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          Everyone,

          I am dealing with some other issues in life but I'm right there with you all. I agree with all and after we strategize and focus our efforts appropriately, I think we should consider the NBC contact who contacted me a couple of years ago and wanted to air a piece publicly on this very issue. Just keep that as a back burner thought.

          Nancy
        • Chris Starace
          Hi Kevin, I don t have much experience with political activism so all I could suggest is letter writing and calling congress members as you ve already
          Message 4 of 7 , Jun 13, 2005
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            Hi Kevin,
                I don't have much experience with political activism so all I could suggest is letter writing and calling congress members as you've already suggested. 
             
            The person who's helping me is a coding specialist. My provider couldn't figure out their codes and my case manager was incompetent so when I called my DOL district office for the 5th time and the call board person noticed that my case manager was ineffective, he (I believe) forwarded my problem to the coding specialist.  Basically every case is assigned a set of approved procedure codes.  All it takes is for the provider to send in a code that's not on your case for things to go haywire.  ACS then has to send your case to the case manager and the case manager has to either update your file ( i.e. get more medical documentation showing why your provider is asking for something that's not already approved and this would mean a change in the status of your injury).  My case manager was not competent enough to figure this out and communicate with me so the coding specialist called me.  If you're having a similar problem, have your case manager or someone at the call board at DOL referr your problem to a coding specialist.
             
            Chris
             
             
            ----- Original Message -----
            From: Kevin
            Sent: Monday, June 13, 2005 1:51 PM
            Subject: [owcp] Re: OIG's nasty gram and inefficient bureaucracy

            Chris,

            Welcome!

            As you know, I have been planting "seeds" all over the Internet
            trying to attract more affected RPCVs to this group.  (For the
            record, the group was Nancy's brain child; I've just provided some
            technical know-how and elbow grease.)

            I think that we, as a group, should do something about OWCP and its
            contractor ACS/Lockheed.  What that is, I'm not sure.  If you've got
            any ideas, please speak up.  One purpose of this group is to
            brainstorm potential strategies, solutions, etc.  I think that we
            might want to do something about the OIG letter/investigation, too,
            and those actions could conceivably be a springboard toward more
            global action.

            You mentioned that you have someone at OWCP "who's job it is to fix
            problems" advocating for you.  How did you find this person?  Is it
            someone in the District office, or in Washington, DC, or elsewhere? 
            I recently found a sympathetic ear in DC, but I'm not sure if it was
            her or 3 Congressional inquiries in the course of a week that got the
            attention of OWCP!

            Looking forward to hearing more from you.

            Kevin

            --- In owcp@yahoogroups.com, "Chris Starace" <cstarace@y...> wrote:
            > Hi Kevin,

            > I too was very offended by the letter.  First of all, there is no
            > reason to send it registered mail other than to intimidate.  Almost
            > no one sends
            > registered mail out of the blue.  I had to make a special trip to
            the
            > post
            > office and all I could think was that I was getting audited by the
            > IRS.  I
            > agree that the letter was intimidating, just reminding us how much
            the
            > program costs, how abusers of the system will be prosecuted and how
            > we are
            > to "cooperate with criminal investigator1s."  I'm angry about it as
            > I'm sure you
            > are.
            >
            > In addition, dealing with ACS is driving me nuts.  Before I
            > had no problem getting claims reimbursed but now there's another
            > thick layer
            > of inefficient bureaucracy and it takes forever.  I've been waiting
            > for 3
            > months now to get a new hearing aid.  I think finally now that
            > someone at DOL who's job it is to fix problems is helping me, I'm
            > finally getting closer to receiving it.
            >
            > Let me know how I can help to improve our level of service and
            > respect.
            >
            > Sincerely,
            >
            > Chris
            > Benin- Smalll Business Developent
            > 95-97


          • Heidi Fassnacht
            Welcome Chris! Your point about the intimidation factor of a registered letter was right on. I forgot to mention that in my last e-mail, but I know I
            Message 5 of 7 , Jun 14, 2005
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              Welcome Chris!

              Your point about the intimidation factor of a
              registered letter was right on. I forgot to mention
              that in my last e-mail, but I know I certainly picked
              up on that. I couldn't imagine why I'd be getting a
              registered letter from PC. I suppose it would have
              been worse if it were from the DOL.

              I feel my case is justified, but I had a lot of
              problems with my doctor and do not feel my case is as
              well supported on paper as it might have been (by an
              MD anyway, since OWCP doesn't seem to care what my PT
              or chiro have to say, even though they see me much
              more often). So, I am a little nervous that if
              someone decides to review my case, it's going to be
              the whole battle all over again. I don't know if I
              have the energy for that.

              Nancy - hang in there!

              Kevin - I think you're idea for the direction of your
              petition is sounding good. If you would like to make
              up a draft, I think that would be great. If you want
              someone to look it over before you send it out for
              further comment, or if you want help drafting it, let
              me know.

              Heidi


              "In the end, our society will be defined not only by what we create, but also by what we refuse to destroy." John Sawhill



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            • Janice Williams
              Jan Williams ... Please add Kevin F. F. Quigley at president@rpcv.org to the group. He just sent a letter asking us to support NPCA. Let s ask him to support
              Message 6 of 7 , Jun 20, 2005
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                Jan Williams

                > Chris,
                >
                > Welcome!
                >
                > As you know, I have been planting "seeds" all over the Internet
                > trying to attract more affected RPCVs to this group. (For the
                > record, the group was Nancy's brain child; I've just provided some
                > technical know-how and elbow grease.)
                >
                > I think that we, as a group, should do something about OWCP and its
                > contractor ACS/Lockheed. What that is, I'm not sure. If you've got
                > any ideas, please speak up. One purpose of this group is to
                > brainstorm potential strategies, solutions, etc. I think that we
                > might want to do something about the OIG letter/investigation, too,
                > and those actions could conceivably be a springboard toward more
                > global action.
                >
                > You mentioned that you have someone at OWCP "who's job it is to fix
                > problems" advocating for you. How did you find this person? Is it
                > someone in the District office, or in Washington, DC, or elsewhere?
                > I recently found a sympathetic ear in DC, but I'm not sure if it was
                > her or 3 Congressional inquiries in the course of a week that got the
                > attention of OWCP!
                >
                > Looking forward to hearing more from you.
                >
                > Kevin
                >
                > --- In owcp@yahoogroups.com, "Chris Starace" <cstarace@y...> wrote:
                >> Hi Kevin,
                >>
                >> I too was very offended by the letter. First of all, there is no
                >> reason to send it registered mail other than to intimidate. Almost
                >> no one sends
                >> registered mail out of the blue. I had to make a special trip to
                > the
                >> post
                >> office and all I could think was that I was getting audited by the
                >> IRS. I
                >> agree that the letter was intimidating, just reminding us how much
                > the
                >> program costs, how abusers of the system will be prosecuted and how
                >> we are
                >> to "cooperate with criminal investigator1s." I'm angry about it as
                >> I'm sure you
                >> are.
                >>
                >> In addition, dealing with ACS is driving me nuts. Before I
                >> had no problem getting claims reimbursed but now there's another
                >> thick layer
                >> of inefficient bureaucracy and it takes forever. I've been waiting
                >> for 3
                >> months now to get a new hearing aid. I think finally now that
                >> someone at DOL who's job it is to fix problems is helping me, I'm
                >> finally getting closer to receiving it.
                >>
                >> Let me know how I can help to improve our level of service and
                >> respect.
                >>
                >> Sincerely,
                >>
                >> Chris
                >> Benin- Smalll Business Developent
                >> 95-97
                >
                >
                >
                >
                >
                > Yahoo! Groups Links
                >
                >
                >
                >
                >
                >
                Please add Kevin F. F. Quigley at president@... to the group. He just
                sent a letter asking us to support NPCA. Let's ask him to support us.
                Advocacy is one of their goals.

                Jan Williams
              • Kevin
                Jan, I just sent Mr. Quigley an invitation to join our group, togehter with a copy of your email. Kevin ... Please add Kevin F. F. Quigley at president@r... to
                Message 7 of 7 , Jun 20, 2005
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                  Jan,

                  I just sent Mr. Quigley an invitation to join our group, togehter with
                  a copy of your email.

                  Kevin

                  --- In owcp@yahoogroups.com, Janice Williams <therifi@m...> wrote:

                  Please add Kevin F. F. Quigley at president@r... to the group. He just
                  sent a letter asking us to support NPCA. Let's ask him to support us.
                  Advocacy is one of their goals.

                  Jan Williams
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