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ONA and Knowledge Management

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  • Patti Anklam
    Hi, all, I am working on an article for Inside Knowledge Magazine about SNA/ONA and knowledge management. I think of it as an update on my original 2002
    Message 1 of 8 , Apr 1, 2008
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      Hi, all,
       
      I am working on an article for "Inside Knowledge Magazine about SNA/ONA and knowledge management. I think of it as an update on my original 2002 article on KM and social networks. The gist of what I am looking for is a sense of what work has been done with ONA/SNA specifically within the context of a knowledge management program.
       
      I'd love to hear from the KM folks on this list -- or folks related to KM -- to get a sense of the collective...
       
      Have you done or participated in KM-related ONA projects? Care to share a few details? 
       
      much appreciated,
       
      /patti
       

      Patti Anklam
      Leveraging Context, Knowledge, and Networks

      http://www.pattianklam.com
      (978)456-4175

      Net Work: A Practical Guide to Creating and Sustaining Networks at Work and in the World is now available at Amazon.com and other online booksellers.

       
    • Sérgio Storch
      Patti One topic I would love to see covered is on the issue of ethics and privacy in using ONA. A few questions on it: - to what extent is it legitimate to
      Message 2 of 8 , Apr 2, 2008
      • 0 Attachment
        Patti
        One topic I would love to see covered is on the issue of ethics and privacy in using ONA. A few questions on it:
        • to what extent is it legitimate to scan and monitor your employees´ behavior in relation to others?
        • what are the perils of having this information concentrated in the hands of a few specialists?
        • examples of situations of misuse of ONA which damaged people´s reputations or even damage one´s relationships?
        • how to design methodologies which are not exposed to such perils?
        • guidelines in terms of ethical standards to prevent and avoid such problems?
        • how should an ONA experiment be communicated to the people who will be scrutinized?
        • which answers can practitioners have available to respond to such criticisms?
        In summary, can we have an ONA guide for ethical standards?

        I am looking forward to reading your article!!!

        Bye

        Sergio Storch, Brazil

        On Tue, Apr 1, 2008 at 10:21 AM, Patti Anklam <patti@...> wrote:

        Hi, all,
         
        I am working on an article for "Inside Knowledge Magazine about SNA/ONA and knowledge management. I think of it as an update on my original 2002 article on KM and social networks. The gist of what I am looking for is a sense of what work has been done with ONA/SNA specifically within the context of a knowledge management program.
         
        I'd love to hear from the KM folks on this list -- or folks related to KM -- to get a sense of the collective...
         
        Have you done or participated in KM-related ONA projects? Care to share a few details? 
         
        much appreciated,
         
        /patti
         

        Patti Anklam
        Leveraging Context, Knowledge, and Networks

        http://www.pattianklam.com
        (978)456-4175

        Net Work: A Practical Guide to Creating and Sustaining Networks at Work and in the World is now available at Amazon.com and other online booksellers.

         

      • Patti Anklam
        Serge, thanks for adding this question to the inquiry. I d like to hear from others as well -- have the ethical issues been barriers to successfully doing ONA
        Message 3 of 8 , Apr 2, 2008
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          Serge, thanks for adding this question to the inquiry. I'd like to hear from others as well -- have the ethical issues been barriers to successfully doing ONA projects?  How have you dealt with the privacy issues.
           
           
          /patti
          (978)456-4175
           

          Patti
          One topic I would love to see covered is on the issue of ethics and privacy in using ONA. A few questions on it:

          • to what extent is it legitimate to scan and monitor your employees´ behavior in relation to others?
          • what are the perils of having this information concentrated in the hands of a few specialists?
          • examples of situations of misuse of ONA which damaged people´s reputations or even damage one´s relationships?
          • how to design methodologies which are not exposed to such perils?
          • guidelines in terms of ethical standards to prevent and avoid such problems?
          • how should an ONA experiment be communicated to the people who will be scrutinized?
          • which answers can practitioners have available to respond to such criticisms?
          In summary, can we have an ONA guide for ethical standards?

          I am looking forward to reading your article!!!

          Bye

          Sergio Storch, Brazil

          On Tue, Apr 1, 2008 at 10:21 AM, Patti Anklam <patti@byeday. net> wrote:

          Hi, all,
           
          I am working on an article for "Inside Knowledge Magazine about SNA/ONA and knowledge management. I think of it as an update on my original 2002 article on KM and social networks. The gist of what I am looking for is a sense of what work has been done with ONA/SNA specifically within the context of a knowledge management program.
           
          I'd love to hear from the KM folks on this list -- or folks related to KM -- to get a sense of the collective.. .
           
          Have you done or participated in KM-related ONA projects? Care to share a few details? 
           
          much appreciated,
           
          /patti
        • Valdis Krebs
          I cover much of that in training/mentoring sessions... the answers to Sergio s queries are not quick and nor simple, and often need to be addressed in a
          Message 4 of 8 , Apr 2, 2008
          • 0 Attachment
            I cover much of that in training/mentoring sessions... the answers to
            Sergio's queries are not quick and nor simple, and often need to be
            addressed in a specific context.

            If we had simple recipes, anyone could bake an ONA cake ... just add
            water [data] and mix! ;-)

            Valdis


            On Apr 2, 2008, at 11:50 AM, Patti Anklam wrote:
            > Serge, thanks for adding this question to the inquiry. I'd like to
            > hear from others as well -- have the ethical issues been barriers to
            > successfully doing ONA projects? How have you dealt with the
            > privacy issues.
            >
            >
            > /patti
            > http://www.pattianklam.com
            > (978)456-4175
            >
            > Patti
            > One topic I would love to see covered is on the issue of ethics and
            > privacy in using ONA. A few questions on it:
            > • to what extent is it legitimate to scan and monitor your employees
            > ´ behavior in relation to others?
            > • what are the perils of having this information concentrated in
            > the hands of a few specialists?
            > • examples of situations of misuse of ONA which damaged people´s
            > reputations or even damage one´s relationships?
            > • how to design methodologies which are not exposed to such perils?
            > • guidelines in terms of ethical standards to prevent and avoid
            > such problems?
            > • how should an ONA experiment be communicated to the people who
            > will be scrutinized?
            > • which answers can practitioners have available to respond to such
            > criticisms?
            > In summary, can we have an ONA guide for ethical standards?
            >
            > I am looking forward to reading your article!!!
            >
            > Bye
            >
            > Sergio Storch, Brazil
            >
            > On Tue, Apr 1, 2008 at 10:21 AM, Patti Anklam <patti@...>
            > wrote:
            >
            > Hi, all,
            >
            > I am working on an article for "Inside Knowledge Magazine about SNA/
            > ONA and knowledge management. I think of it as an update on my
            > original 2002 article on KM and social networks. The gist of what I
            > am looking for is a sense of what work has been done with ONA/SNA
            > specifically within the context of a knowledge management program.
            >
            > I'd love to hear from the KM folks on this list -- or folks related
            > to KM -- to get a sense of the collective...
            >
            > Have you done or participated in KM-related ONA projects? Care to
            > share a few details?
            >
            > much appreciated,
            >
            > /patti
            >
          • Patti Anklam
            Yeah, I spend a lot of time on this in my workshops also .. Just was curious if it ever turned out to be a show stopper for anyone. /patti
            Message 5 of 8 , Apr 2, 2008
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              Yeah, I spend a lot of time on this in my workshops also .. Just was curious
              if it ever turned out to be a show stopper for anyone.



              /patti
              http://www.pattianklam.com
              (978)456-4175

              -----Original Message-----
              From: ona-prac@yahoogroups.com [mailto:ona-prac@yahoogroups.com] On Behalf
              Of Valdis Krebs
              Sent: Wednesday, April 02, 2008 12:29 PM
              To: ona-prac@yahoogroups.com
              Subject: Re: [ona-prac] ONA and Knowledge Management

              I cover much of that in training/mentoring sessions... the answers to
              Sergio's queries are not quick and nor simple, and often need to be
              addressed in a specific context.

              If we had simple recipes, anyone could bake an ONA cake ... just add water
              [data] and mix! ;-)

              Valdis


              On Apr 2, 2008, at 11:50 AM, Patti Anklam wrote:
              > Serge, thanks for adding this question to the inquiry. I'd like to
              > hear from others as well -- have the ethical issues been barriers to
              > successfully doing ONA projects? How have you dealt with the privacy
              > issues.
              >
              >
              > /patti
              > http://www.pattianklam.com
              > (978)456-4175
              >
              > Patti
              > One topic I would love to see covered is on the issue of ethics and
              > privacy in using ONA. A few questions on it:
              > • to what extent is it legitimate to scan and monitor your employees

              > ´ behavior in relation to others?
              > • what are the perils of having this information concentrated in the

              > hands of a few specialists?
              > • examples of situations of misuse of ONA which damaged people´s
              > reputations or even damage one´s relationships?
              > • how to design methodologies which are not exposed to such perils?
              > • guidelines in terms of ethical standards to prevent and avoid such

              > problems?
              > • how should an ONA experiment be communicated to the people who
              will
              > be scrutinized?
              > • which answers can practitioners have available to respond to such
              > criticisms?
              > In summary, can we have an ONA guide for ethical standards?
              >
              > I am looking forward to reading your article!!!
              >
              > Bye
              >
              > Sergio Storch, Brazil
              >
              > On Tue, Apr 1, 2008 at 10:21 AM, Patti Anklam <patti@...>
              > wrote:
              >
              > Hi, all,
              >
              > I am working on an article for "Inside Knowledge Magazine about SNA/
              > ONA and knowledge management. I think of it as an update on my
              > original 2002 article on KM and social networks. The gist of what I am
              > looking for is a sense of what work has been done with ONA/SNA
              > specifically within the context of a knowledge management program.
              >
              > I'd love to hear from the KM folks on this list -- or folks related to
              > KM -- to get a sense of the collective...
              >
              > Have you done or participated in KM-related ONA projects? Care to
              > share a few details?
              >
              > much appreciated,
              >
              > /patti
              >


              ------------------------------------

              Yahoo! Groups Links
            • Diane
              Hi Patti, (Please apologize my english) I combined with other visualization techniques like Mind Mapping SNA/ONA approach; this since 1993 in both KM research
              Message 6 of 8 , Apr 2, 2008
              • 0 Attachment
                Hi Patti,

                (Please apologize my english)

                I combined with other visualization techniques like Mind Mapping SNA/ONA
                approach; this since 1993 in both KM research and programs.

                Especially, in 2007, my doctoral dissertation was mainly about tacit
                knowledge transfer within public managers groups. At work, as KM Advisor
                for the City of Montréal, I currently also use SNA/ONA.

                Nowadays, the "intergenerational transfer of knowledge" is a buzz word
                in Canadian public administrations, namely here in Quebec.

                SNA can show existing links between various workers generations based on
                experience (maturity). This is far beyond the famous X, Y, BBoom and Z.
                It also reveals CoP and their life cycle. SNA is coherent with the
                knowledge conversion model (Nonaka, 1994) where socialization is the
                first "action" or step in the transfer process (share and use of
                knowledge in other contexts).

                My research gave interesting results which were also confirmed in my day
                to day practice. It shows that knowledge of social networks and their
                reinforcement by pertinent coordination mechanisms are the better way to
                go in order to have clear evidence of K transfer in all the
                investigation or program chain.

                If you are interesting in my research and work, I would be happy go
                deeper in further discussions.

                Truly Regards,

                P.S. My dissertation is in French with a 2 pages English abstract. I am
                working on an English translation of a 30 pages abstract.

                Citation = Mercier, D. (2007). Le transfert informel des connaissances
                tacites chez les gestionnaires municipaux en situation de coordination.
                Dissertation. Montréal : Université de Montréal, École de
                bibliothéconomie et des sciences de l'information.
                Key Words : Transfer / Tacit Knowledge / Coordination Theory /
                Municipality / Manager / Information Behavior / Contextualization / Mind
                Mapping / Social Network Analysis

                URI = http://hdl.handle.net/1866/780


                --
                Diane Mercier, Ph. D.
                Docteure en sciences de l'information

                Conseillère en gestion des connaissances,
                Planification stratégique à la Direction des systèmes d'information
                Direction générale de la Ville de Montréal
                801, rue Brennan, suite 9108-03
                Montréal QC H3C 0G4

                (514) 872-9702
                dmercier@...
                *45.29737 ; -73.33206 ; 10 m*

                Chercheure associée au TIGRE de l'ÉNAP (Transfert intergénérationnel : Recherche et expertise)

                Blogue : http://consultus.qc.ca/carnets/
                LindedIn : http://www.linkedin.com/in/dianemercier

                Idéatrice et pionnière du Web montréalais.
                «Quand dire, c'est faire» (Austin, 1970)




                Patti Anklam a écrit :
                >
                > Hi, all,
                >
                > I am working on an article for "Inside Knowledge Magazine about
                > SNA/ONA and knowledge management. I think of it as an update on my
                > original 2002 article on KM and social networks. The gist of what I am
                > looking for is a sense of what work has been done with ONA/SNA
                > specifically within the context of a knowledge management program.
                >
                > I'd love to hear from the KM folks on this list -- or folks related to
                > KM -- to get a sense of the collective...
                >
                > Have you done or participated in KM-related ONA projects? Care to
                > share a few details?
                > much appreciated,
                >
                > /patti
                >
                >
                > Patti Anklam
                > Leveraging Context, Knowledge, and Networks
                >
                > http://www.pattianklam.com <http://www.pattianklam.com/>
                > <http://www.pattianklam.com/>(978)456-4175
                >
                > /Net Work: A Practical Guide to Creating and Sustaining Networks at
                > Work and in the World/ is now available at Amazon.com and other online
                > booksellers.
                > ------------------------------------------------------------------------
                >
                > No virus found in this incoming message.
                > Checked by AVG. Version: 7.5.519 / Virus Database: 269.22.1/1349 -
                > Release Date: 2008-03-29 17:02
                >
              • Laurence Lock Lee
                I can’t say its ever been a show stopper once I’ve got started on a job, but I can imagine it has stopped a few getting started in the first place. I’d
                Message 7 of 8 , Apr 3, 2008
                • 0 Attachment

                  I can’t say its ever been a show stopper once I’ve got started on a job, but I can imagine it has stopped a few getting started in the first place. I’d expect most of the practitioners would spend as much time or more preparing for say a survey, than analysing the data…I know I do.

                   

                  That said….have you heard people in large organisations complain that they continually meet the targets and goals set by the formal organisation but for some unknown reason don’t seem to be getting the promotions that the “system” says they should?  If we ONAers believe that most of the important decisions about people’s futures in organisations are actually played out in the informal networks )that we are looking to expose), rather than the formal hierarchy and the HR department….which would you prefer….to understand the “real” reasons and be able to take corrective action, or be frustrated and kept in the dark?

                   

                  rgds

                   

                  Laurence Lock Lee PhD

                  Partner

                  Optimice Pty Ltd

                  Mob: 0407001628

                  e-mail: llocklee@...

                  www.optimice.com.au

                   

                  "learn to network, then network to learn"


                  From: ona-prac@yahoogroups.com [mailto:ona-prac@yahoogroups.com] On Behalf Of Patti Anklam
                  Sent: Thursday, 3 April 2008 4:57 AM
                  To: ona-prac@yahoogroups.com
                  Subject: RE: [ona-prac] ONA and Knowledge Management

                   


                  Yeah, I spend a lot of time on this in my workshops also .. Just was curious
                  if it ever turned out to be a show stopper for anyone.


                  /patti
                  http://www.pattiank lam.com
                  (978)456-4175

                  -----Original Message-----
                  From: ona-prac@yahoogroup s.com [mailto:ona-prac@yahoogroup s.com] On Behalf
                  Of Valdis Krebs
                  Sent: Wednesday, April 02, 2008 12:29 PM
                  To: ona-prac@yahoogroup s.com
                  Subject: Re: [ona-prac] ONA and Knowledge Management

                  I cover much of that in training/mentoring sessions... the answers to
                  Sergio's queries are not quick and nor simple, and often need to be
                  addressed in a specific context.

                  If we had simple recipes, anyone could bake an ONA cake ... just add water
                  [data] and mix! ;-)

                  Valdis

                  On Apr 2, 2008, at 11:50 AM, Patti Anklam wrote:
                  > Serge, thanks for adding this question to the inquiry. I'd like to
                  > hear from others as well -- have the ethical issues been barriers to
                  > successfully doing ONA projects? How have you dealt with the privacy
                  > issues.
                  >
                  >
                  > /patti
                  > http://www.pattiank lam.com
                  > (978)456-4175
                  >
                  > Patti
                  > One topic I would love to see covered is on the issue of ethics and
                  > privacy in using ONA. A few questions on it:
                  > • to what extent is it legitimate to scan and monitor your employees

                  > ´ behavior in relation to others?
                  > • what are the perils of having this information concentrated in the

                  > hands of a few specialists?
                  > • examples of situations of misuse of ONA which damaged people´s
                  > reputations or even damage one´s relationships?
                  > • how to design methodologies which are not exposed to such perils?
                  > • guidelines in terms of ethical standards to prevent and avoid such

                  > problems?
                  > • how should an ONA experiment be communicated to the people who
                  will
                  > be scrutinized?
                  > • which answers can practitioners have available to respond to such
                  > criticisms?
                  > In summary, can we have an ONA guide for ethical standards?
                  >
                  > I am looking forward to reading your article!!!
                  >
                  > Bye
                  >
                  > Sergio Storch, Brazil
                  >
                  > On Tue, Apr 1, 2008 at 10:21 AM, Patti Anklam <patti@byeday. net>
                  > wrote:
                  >
                  > Hi, all,
                  >
                  > I am working on an article for "Inside Knowledge Magazine about SNA/
                  > ONA and knowledge management. I think of it as an update on my
                  > original 2002 article on KM and social networks. The gist of what I am
                  > looking for is a sense of what work has been done with ONA/SNA
                  > specifically within the context of a knowledge management program.
                  >
                  > I'd love to hear from the KM folks on this list -- or folks related to
                  > KM -- to get a sense of the collective.. .
                  >
                  > Have you done or participated in KM-related ONA projects? Care to
                  > share a few details?
                  >
                  > much appreciated,
                  >
                  > /patti
                  >

                  ------------ --------- --------- ------

                  Yahoo! Groups Links

                • Patti Anklam
                  Hello, Diane, this is very useful -- exactly the kind of information I m looking for. I m sure this whole group would be interested in your work, and I
                  Message 8 of 8 , Apr 3, 2008
                  • 0 Attachment
                    Hello, Diane,
                     
                    this is very useful -- exactly the kind of information I'm looking for.  I'm sure this whole group would be interested in your work, and I suspect most of us are English speaking, and will await your translation.
                     
                    thanks so much,
                     
                    /patti
                    (978)456-4175
                     


                    From: ona-prac@yahoogroups.com [mailto:ona-prac@yahoogroups.com] On Behalf Of Diane
                    Sent: Wednesday, April 02, 2008 7:19 PM
                    To: ona-prac@yahoogroups.com
                    Subject: RE: [ona-prac] ONA and Knowledge Management

                    Hi Patti,

                    (Please apologize my english)

                    I combined with other visualization techniques like Mind Mapping SNA/ONA
                    approach; this since 1993 in both KM research and programs.

                    Especially, in 2007, my doctoral dissertation was mainly about tacit
                    knowledge transfer within public managers groups. At work, as KM Advisor
                    for the City of Montréal, I currently also use SNA/ONA.

                    Nowadays, the "intergenerational transfer of knowledge" is a buzz word
                    in Canadian public administrations, namely here in Quebec.

                    SNA can show existing links between various workers generations based on
                    experience (maturity). This is far beyond the famous X, Y, BBoom and Z.
                    It also reveals CoP and their life cycle. SNA is coherent with the
                    knowledge conversion model (Nonaka, 1994) where socialization is the
                    first "action" or step in the transfer process (share and use of
                    knowledge in other contexts).

                    My research gave interesting results which were also confirmed in my day
                    to day practice. It shows that knowledge of social networks and their
                    reinforcement by pertinent coordination mechanisms are the better way to
                    go in order to have clear evidence of K transfer in all the
                    investigation or program chain.

                    If you are interesting in my research and work, I would be happy go
                    deeper in further discussions.

                    Truly Regards,

                    P.S. My dissertation is in French with a 2 pages English abstract. I am
                    working on an English translation of a 30 pages abstract.

                    Citation = Mercier, D. (2007). Le transfert informel des connaissances
                    tacites chez les gestionnaires municipaux en situation de coordination.
                    Dissertation. Montréal : Université de Montréal, École de
                    bibliothéconomie et des sciences de l'information.
                    Key Words : Transfer / Tacit Knowledge / Coordination Theory /
                    Municipality / Manager / Information Behavior / Contextualization / Mind
                    Mapping / Social Network Analysis

                    URI = http://hdl.handle. net/1866/ 780

                    --
                    Diane Mercier, Ph. D.
                    Docteure en sciences de l'information

                    Conseillère en gestion des connaissances,
                    Planification stratégique à la Direction des systèmes d'information
                    Direction générale de la Ville de Montréal
                    801, rue Brennan, suite 9108-03
                    Montréal QC H3C 0G4

                    (514) 872-9702
                    dmercier@ville. montreal. qc.ca
                    *45.29737 ; -73.33206 ; 10 m*

                    Chercheure associée au TIGRE de l'ÉNAP (Transfert intergénérationnel : Recherche et expertise)

                    Blogue : http://consultus. qc.ca/carnets/
                    LindedIn : http://www.linkedin .com/in/dianemer cier

                    Idéatrice et pionnière du Web montréalais.
                    «Quand dire, c'est faire» (Austin, 1970)

                    Patti Anklam a écrit :

                    >
                    > Hi, all,
                    >
                    > I
                    am working on an article for "Inside Knowledge Magazine about
                    > SNA/ONA
                    and knowledge management. I think of it as an update on my
                    > original
                    2002 article on KM and social networks. The gist of what I am
                    > looking
                    for is a sense of what work has been done with ONA/SNA
                    > specifically
                    within the context of a knowledge management program.
                    >
                    > I'd love
                    to hear from the KM folks on this list -- or folks related to
                    > KM -- to
                    get a sense of the collective.. .
                    >
                    > Have you done or
                    participated in KM-related ONA projects? Care to
                    > share a few details?
                    > much appreciated,
                    >
                    > /patti
                    >
                    >
                    >
                    Patti Anklam
                    > Leveraging Context, Knowledge, and Networks
                    >
                    >
                    http://www.pattiank lam.com <http://www.pattiank lam.com/>
                    >
                    <http://www.pattiank lam.com/>(978)456-4175
                    >
                    >
                    /Net Work: A Practical Guide to Creating and Sustaining Networks at
                    >
                    Work and in the World/ is now available at Amazon.com and other online
                    >
                    booksellers.
                    >
                    ------------ --------- --------- --------- --------- --------- -
                    >
                    >
                    No virus found in this incoming message.
                    > Checked by AVG. Version:
                    7.5.519 / Virus Database: 269.22.1/1349 -
                    > Release Date: 2008-03-29
                    17:02
                    >

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