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464Re: [NTS] Re: [Clip] Hope this is the correct board...Need help Please...

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  • Eric Fookes
    Nov 19, 2009
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      Hi Sheri,

      > I don't think it is productive for Julian to say essentially "we
      > don't have time to help you," which regardless of the accuracy sounds
      > arrogant. I also doubt the exclamation point on your response is
      > going to change the perception. IMO the customer is always right,
      > even if the product is free. :D

      I'm often surprised how we perceive things differently across the
      Atlantic. I don't see it that way but respect your opinion.

      > I would suggest customer support respond to similar inquiries with
      > something more like this:
      > "While help with scripts and regular expressions is beyond the scope
      > of customer technical support, we have active and helpful user
      > forums".

      Thanks for your suggestion :)


      Eric Fookes
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