464Re: [NTS] Re: [Clip] Hope this is the correct board...Need help Please...
- Nov 19, 2009Hi Sheri,
> I don't think it is productive for Julian to say essentially "weI'm often surprised how we perceive things differently across the
> don't have time to help you," which regardless of the accuracy sounds
> arrogant. I also doubt the exclamation point on your response is
> going to change the perception. IMO the customer is always right,
> even if the product is free. :D
Atlantic. I don't see it that way but respect your opinion.
> I would suggest customer support respond to similar inquiries withThanks for your suggestion :)
> something more like this:
> "While help with scripts and regular expressions is beyond the scope
> of customer technical support, we have active and helpful user
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