7293RE: [NTO] The not genuine message
- May 25, 2006Hi Adrian,
Please let us know what the local authority advises. I'm very interested.
Since you apparently propose neither paying Microsoft for their operating
system, nor turning in the pirate, yet you insist on continuing to use
Microsoft Windows and Microsoft Office, it seems unlikely that the EU and
your MP will be willing to go to bat for you, but I could well be mistaken:
We Americans are not as sophisticated as you in our understanding of right
and wrong, and I may be missing some nuance.
The question of what this person advertised is not relevant. He may have
advertised and sold Windows and Office to someone, but if they are not on
your receipt, he did not sell them to you.
Why not just pay Microsoft for their software, or turn in the pirate. You
are not the victim here, Microsoft is. It is incredibly generous of
Microsoft to give you that second option; they did not have to do that.
From: ntb-OffTopic@yahoogroups.com [mailto:ntb-OffTopic@yahoogroups.com] On
Behalf Of Adrian/ Rosemary Worsfold
Sent: Thursday, May 25, 2006 6:06 AM
Subject: Re: [NTO] The not genuine message
Thanks for the replies.
The situation is that I bought the computer with the now clearly illegally
installed operating system from RM Computers at 5 Market Place in
Barton-on-Humber on 30th March 2005 and as far as I was concerned I had no
reason to think otherwise that the Windows XP Pro was legal. I have found
the receipt, and it is interesting because it does not mention the operating
system, nor does it mention the Microsoft Office that was installed too. So
I might now assume that that was illegal too.
Yesterday (Thursday) I went to the shop where he used to trade (closed and
sold to a small fabric retailer) and was told he works from Newtons Printers
nearby. They said they bought his stock from him and now give out his mobile
number. I took this and after a voicemail deposit I later rang again and
spoke to him. He told me to do how to remove the offending "May be a victim
of Counterfeit" notices and slow speed of switching on - the countdown to
ungreying the "Resolve later" button - installed by the Microsoft update.
He said the longer term solution was that files can be backed up and he
would put on Windows XP Home and would cost me £70, costs him £65. He would
not charge for his time. He now just deals with existing customers and
warranties. He said he did this with the operating system to keep down the
price. (Well we can all keep down the price by not paying for something!)
Now having given this some thought, this is not the solution is it, because
he has installed operating system software I thought was legal and is not,
and therefore this surely needs pursuing in a different way. It is a huge
inconvenience to me to have to back up files and data, not only this but I
restructure the Start button shortcuts too. Presumably the Windows XP Home
would be legal, but this computer has been running Windows XP Pro.
So there are two issues here. One is the way I have been hoodwinked. The
evidence is that I was supplied with an operating system, and secondly his
advertising. Unfortunately I did not keep his advertising that described new
and reconditioned computers with Windows XP supplied. Mine was not new.
The second issue is that Microsoft have messed up my system on pain of
reporting this trader to them. Only if I pay Microsoft money or report this
person can I have my computer restored. Now it is not up to me to report him
to Microsoft, nor is it right for my computer to be messed up. It is up to
Microsoft to deal with the rogue traders themselves. My contract is with
this trader, and I am going to go today to the local authority to pursue
this further. Microsoft have, or should have, a contract with him.
I have no difficulty with publishing (as indeed I am doing here) the details
of this trader and his business (that has ceased trading - and I only know
his first name, Roger). What is wrong is that Microsoft is using their
dispute with such traders to affect retail customers' computers, and it is
an abuse of their privilege in sending automatic updates. This is a matter
which I have sent to my Member of Parliament and especially one of my
Members of the European Parliament to pass this behaviour on to the European
Commission. I have received replies from both. The European Commission deals
with Microsoft issues because of the EU role and the size and power of
Microsoft, as demonstrated in this case.
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