Re: Re: [NTB] Where's the support?
- View SourceG'day Jody,
On Wed, 16 Aug 2006 12:09:04 -0500, you wrote:
>>I have to ask, what's going on?
>The short of it is, sort of short, what you reported was
>something that somebody from Fookes Software needed to reply to
>and that is why you probably didn't have any list member reply to
>it. I did send a total of 3 messages to you from my support
>address. I'm sorry Eric and I missed your bug report to the ntb-
>NextRelease list! I mentioned something at the bottom of my reply
>I just resent my reply to your first message with the same return
>address you have in the mail and the address you use for this
>list. You can just reply to me at my support address after you
>read this and the one I just resent. If you don't get a reply,
>write me at my personal email address in this message or the ntb-
>NextRelease list again. The longer story is below. ;)
>You used a different return email address when writing me at
>support. I sent a total of 3 messages to you including the one I
>sent at 8:55PM last night asking if you were getting my replies.
>I should have checked on the NextRelease list when I wasn't
>getting replies from you and FWIW, probably would have replied
>today on the NextRelease list.
>My guess is they are being filtered with a spam tool or you are
>not checking the mail at the return email address you sent your
>messages to me with.
OK, it seems that Emails from yourself are being filtered somewhere as I 'still'
haven't seem any off list replies at either address which I think is strange.
I checked the spam folder at the Yahoo address & there's no sign of messages
As for the netspace address, I called them up to check things out & they 'do
not' log any filtering so I turned it off as I do that from my end anyway & that
'is' logged (which I checked, plenty of messages from yourself but none deleted)
and I personally run an eye over anything that is flagged for deletion just in
>The message content type you sent probably should have just been
>sent to me at one of my many support addresses and under normal
>circumstances to the ntb-NextRelease list. I'll take the blame for
>not at least scanning through that mail and at least acknowledged
>reading the messages sent to that list and reply in a general
>basic generic type message stating that I would try to get to the
>messages I could and that needed a reply.
>One thing you might consider in future trial beta testing on the
>**ntb-NextRelease** list is to mention in the Subject line
>something like "Bug: Euro.clb missing" or "Trail-1: Utilities
>Clipbar Bugs." You used a "generic" type Subject line and it may
>have been overlooked because of that since we were flooded with
OK, I'll give you that, in hindsight the subject was a bit generic. I future
I'll make sure the heading will blatently indicate the contents of the message.
OK, back to the Email problem ... rather than flood this list I will post a
message headed 'lines of communication' to ...
your personal 'earthlink' address
the fookes support address.
Australia isn't "down under", it's "off to one side"!
www.cobracat.com (home of the Australian Cobra Catamaran)