19207Re: [NTB] Free upgrade ?
- Aug 27, 2006--- In email@example.com, Eric Fookes <egroups@...> wrote:
>I know. And unfortunately that puts me in that most frustrating place:
> Actually, it's a free upgrade if you purchased NoteTab 4.95 after March
> 27, 2006 (120 days prior to the release of v5.0). See this page:
> Eric Fookes
After using Note Tab Light for a while, plus being a Mailbag Assistant
and Aid4Mail Pro customer, I purchased Note Tab Pro on March 12, 2006.
Which makes me about two weeks too early.
Plus, the base price increased from $19.95 to $29.95, so even the 50%
discount makes the price for me almost as much as I just paid for 4.95!
The feature differences between 4.95 and 5.0 just don't seem to be
enough for me to have to pay $35 ($20 original plus $15.50 upgrade)
within three months just because I happened to make my original
purchase close to when a new version was being released - but
apparently not close enough.
Effectively, a brand new user wondering in to the online store at
fookes.com will pay $29.95 for a Note Tab Pro license today. But I
would be paying $34.45 for that same license - simply because I am an
existing customer. I know that developers need to set an upgrade
policy to operate profitably. But the way this one is implemented
insures that only loyal users will pay a premium to upgrade - more
than a new user.
IMO, no existing user should ever have to end up paying more than a
new user to upgrade to a new version. And the upgrade policy should
somehow take that into consideration. It's not that difficult to
calculate that when considering the price of an upgrade. I just cannot
understand how this is a fair policy. To make it blindly date-based
without any consideration for existing users doesn't feel right.
After all, when I purchased there was no indication that it was that
close to a new version release.
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