Re: [mlathemods] A Grizzly experience
- I tend to agree. In the lathe tool area, I have received excellent customer service from LMS, Grizzly, A2Z, SHAR, and Harbor Freight. However, there will always be times when extra effort is required to get issues resolved and I have found that disputing charges on a credit card is one of the best ways to get attention and/or get refunds.Some of HF's tools are terrible, but I have never had any trouble in getting them replaced or getting a refund. I recently took back my 2 month old HF 8" drill press - spindle runout was not good. I had purchased the 2 year replacement warranty. HF manager told the salesman to give me a new press and to not charge it against my 2 year warranty, since I had only had the press for a couple of months.I ordered several parts from Grizzly for my HF 7x10 lathe. The ordering process was quick and easy, the prices were good, and I received the parts in about one week.Regards,Clint----- Original Message -----From: Mert BakerSent: Thursday, October 28, 2010 2:34 PMSubject: RE: [mlathemods] A Grizzly experienceI have a blessing. A wife with a short fuse. She reads the credit card bill each month looking for trouble. At thedrop of a hat, or a questionable charge, she'll pick up the phone & request explanations. She usually gets 'em , and we get reimbursed, if the perp is at fault. I deal with the credit card issuer when there's an extra charge. I tell 'em they have two choices, the first one is to cancel the charge, and the second one is to lose us as customers. 33 years. So far, so good. If any one complains about getting the run around, it's because they won;t make phone calls, send emails ,or write letters. We both do both, but my better half is the champ. Best deal I ever made, getting her to agree to put up with me.Mert-----Original Message-----
From: email@example.com [mailto:firstname.lastname@example.org]On Behalf Of aalloway
Sent: Thursday, October 28, 2010 4:53 PM
Subject: Re: [mlathemods] A Grizzly experience
I have several "Grizzly" tools, 7" X 12" Mini Lathe, 44 7/8" Bandsaw" and a 1" X 30" Belt Sander. The sander arrived with the top pulley bearing "rusted" and unserviceable, I think not the importer's fault. Lot of water between the US and China. None the less with a single phone call to a toll free number I had a new bearing and pulley in my sander, in ten (10) days. I am not only happy with but grateful for their products, prices and service!
Capt. Allen D. Alloway
Ketchikan, Alaska----- Original Message -----From: David LeeSent: Tuesday, October 26, 2010 1:52 PMSubject: RE: [mlathemods] A Grizzly experience
I�ll join the fray. Grizz sent me some lath tooling that arrived broken. That was over 5 years ago. I�m still waiting for replacements. My first and last order with Grizz.
I agree. Without people willing to give others a heads up on problems with suppliers, the rest of us won't know what to expect. In my own case, I have an ongoing issue with Grizzy because on three separate occasions over the last two years, I have ordered parts for a G0602 10x22 lathe that I bought from them. In each case, they said the parts were on back order and on the last one, I even complained to their management about the way they apparently had dismissed my two previous orders. They promised to look into it and get back to me ... that was about 3 months ago. I have yet to hear from them.
Fortunately for me, I was able to buy the replacement parts from another company (Western Tool) and they don't even carry the same machine! I had planned on buying a milling machine from Grizzly but no more. There's no point in buying something cheaper from them if I cannot get parts when needed. I don't know what happened, but this is certainly NOT the same Grizzly company that I had dealings with several years ago ....
Maybe the choir isn't singing what you thought they were .....
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----- Original Message -----
From: Steven Vine
Sent: Tuesday, October 26, 2010 12:27 PM
Subject: RE: [mlathemods] A Grizzly experience
Jeez. Calm down, the guy was only passing on his experience with Grizzly ....
Enough crying about your bad experience. Your preaching to the choir, no one else supports your position about Grizzly Industries so please move on to something else.
From: Jim E. <jim0000@...>
To: email@example.com; GrizHFMinimill <GrizHFMinimill@yahoogroups.com>
Sent: Mon, October 25, 2010 11:11:09 AM
Subject: Re: [mlathemods] A Grizzly experience
Bummer experience. They used to sell separately an MT3 dead/drive
center and an MT2 live center for wood. Both fit perfectly in my HF 7x.
All Hail Rube Goldberg!
Paul Gloger wrote:
> Grizzly offers a "Live Center Set for Wood Lathe - MT2"(H8021). I caution owners of machines OTHER than Grizzly's brand that Grizzly's interpretation of the MT2 specification is rather strict and unique. The gauge line of the shank on the live center in that set is apparently exactly at the back of the bearing housing. It would not seat in the tailstock of my Clarke (Sieg) 7x12 lathe. In spite of the fact that their Tech Support person said that he considered that to be defective, Grizzly charged me a 10% restocking fee. Including the shipping in both directions, this knowledge has cost me $17.03. I pass it on for free.
> Paul in Pittsfield
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For once I agree with you.
From: firstname.lastname@example.org [mailto:email@example.com] On Behalf Of James Early
Sent: Monday, November 22, 2010 6:29 PM
Subject: Re: [mlathemods] Re: A Grizzly experience - OT
I really do think we should shift to the system used by the real experts in the airline security business. Or at least let them set up the schools and procedures to train people here!
Long Beach, CA
Nov 22, 2010 03:20:56 PM, firstname.lastname@example.org wrote:
--- In email@example.com, "oldstudentmsgt" wrote:
already started. Summer 2004, on my way to take care of my mom, who was dying of cancer, I had to take the greyhound from OKC to Bakersfield. TSA was searching bus passengers in Albuquerque, NM, while we were there. I'd already been on the bus for several hundred miles, my p-38 can opener and and screw drivers on the keychain weren't any more likely to compromise the security of that bus West of Albuquerque than they had East of there. No more greyhound for me. It hadn't quite descended to naked xray, or pat-downs, but the trend was evident.
> Mert, the searching bus passengers has
> Bill in OKC
just check this one out
you cant fix stupid
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