Out-of-warranty hardware problem
- I've got an Inspiron 3800 that's fallen out of warranty, and the keyboard
has waited until now to break.
Specifically, the 8ik, column of keys only occasionally works. The intervals
in which they fail is getting longer. So I need to repair or replace the
Now, i've fiddled with desktop keyboards a lot, but i've never taken apart a
laptop keyboard to repair. I feel pretty confident about being able to
replace the keyboard myself -- i've done that before on other laptops.
Replacing it through Dell means spending around us$400 ($270 for the
keyboard, $150 for labor). They won't renew the warranty until i get the
keyboard repaired ($400), get the laptop recertified ($170), and purchase
two years coverage, starting from when the previous warranty ended ($350).
So I'm looking for third-party parts vendors. Team Excess
(http://www.teamexcess.com) says they probably have one in stock, but i have
to contact the inventory manager to order and he's not returning calls or
email. Has anybody had success with any other online vendor? I'm having
trouble finding other parts vendors that deal in Dell laptops.
Art Delano: Summer!:: Logic Solutions: 734-930-0009x215
- --- In linux-dell-laptops@y..., Art Delano <adelano@l...> wrote:
> I've got an Inspiron 3800 that's fallen out of warranty, and thekeyboard
> has waited until now to break.Oh boy! I wonder what these manufacturers do with these
laptops, do they build-in some sort of autodestruction
mechanism? my I7500's LCD screen totally stopped functioning
(external monitor was ok) a couple of weeks after the
warranty expired. Yes, I too was very angry.
> Replacing it through Dell means spending around us$400 ($270 for theNothing new here, I had to pay over $1000 to get it fixed/replaced.
> keyboard, $150 for labor). They won't renew the warranty until i get
Had to spend ENDLESS HOURS (yes hours) on the phone going
through their web of support (or lack of it), and at some
point they did not even know where my laptop had gone! In the
meantime I was forced to postpone a trip abroad (relocation)
and nearly get ulcers to get the thing fixed and returned
I feel it for you. At this point I am not really sure if I
would go for another dell laptop. Hope you get your