Re: Good spec, poor quality, appalling after sales and rip-off prices...
- --------- Original Message --------
Subject: [linux-dell-laptops] Re: Good spec, poor quality, appalling
sales and rip-off prices...
Date: 24/09/03 07:59
> > I suspect you'd be the recipient of theIndeed, but then you haven't advocated that anyone who thinks paying
> > flames somehow.
> doesnt seem to be the case so far..
hundred pounds over the odds for a hard drive is whinger... which was
context in which my statement was made.
> by the way, do not think am being mean to you - i can somehowif
> understand your frustration but my argument is the 99.99% efficiency
> model of most end-user equipment manufacturers, all brands will have
> several faulty ones from the assembly line. So, do not be surprised
> you shift to Vaio or Fujitsu-Siemens (the most reliable notebooksErny, I know you are right in the sense that all modern electronics
> according to a survey by pcworld) and u find the same problem.
seem to be flakey to a degree. And let's face it, the end users are
usually trailing a way behind the technology when it comes to sensible
use, so I can expect a degree of hardness when it comes to the
manufacturers attitude toward repairs.
However, I contend that there needs to be a working process that
allows the genuinely aggrieved customers to highlight poor quality,
ripoff prices etc. This has been, IMO, removed from Dell's setup. I am
still waiting for phone calls I was promised. I am still waiting for
replies to emails that returned an acknowledgement of receipt (via the
Dell site). In fact, I have had no response from Dell at all.
And, once again, if your experience is good, then long may it continue
to be so. Mine has been poor and I simply wish to share that with
other users so that they can make informed decisions and possibly
share their experience with me.
All the best,