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Re: [linux-dell-laptops] Re: OH MY GOD!!! I have a dead pixel....

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  • andy
    ... how did you manage to melt your latitude... I may want to try that with my Inspiron ;)
    Message 1 of 30 , Feb 23, 2002
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      On Saturday 23 February 2002 01:50 pm, you wrote:
      > When my Latitude LS melted and destroyed the display, Dell replaced
      > the display (and the melted parts) and on the new one I had one dead
      > pixel. I complained and Dell replaced the screen (again!). I am
      > quite happy with their support. (I am in Sweden, not US though, maybe
      > different policies apply.)
      >
      > (Also, when the hard drive crashed, they replaced the 12GB drive with
      > a 20GB one... nice :-))
      >
      how did you manage to melt your latitude... I may want to try that with my
      Inspiron ;)

      > /Simon
      >
      > "yukonmystery" <yukonmystery@...> writes:
      > > OK, after 45 minutes of pure frustration in dealing with Dell
      > > technical support, I got a (although not very convincing) answer.
      > >
      > > After 10 minutes on hold after first talking to a technical support
      > > pimple face, he came back with the answer "the total dead pixels must
      > > take up the space of a quarter" which I thought was ridiculous, so I
      > > sent him back again and, after 5 minutes, he came back with the answer
      > > "the dead pixels must be be contained within the space of a quarter",
      > > which sounded more plausible.
      > >
      > > So then came the test - I told him my 1 dead pixel met this
      > > definition, and he froze. Another 5 minutes on hold and came back and
      > > said "it must be 4 or 5 pixels within the space of a quarter".
      > >
      > > So there you have it. Take it for what it's worth.
      > >
      > > <rant>
      > > Why would companies (not just Dell, but obviously including Dell),
      > > put such poorly-trained morons on tech support lines? A simple, and
      > > probably common, question wasted 20 minutes of a technicians time and
      > > 30 minutes of 1-800 time on top of annoying a customer.
      > > </rant>
      > >
      > >
      > > Cory
      > >
      > >
      > >
      > >
      > >
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      >
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