Case Study: Front Level Employee Training
- Anand asked:
> Can anyone tell me about how to go about worker level training andI have found over the last 18 years of training that the above question
> the related subjects, articles and links and I am planning to conduct
> training for workers in my company in the training room specifically
> apart from the shop floor.
seems to be an important one in many organizations. Since this is a
"training" question I will address it as such with a series of questions
and not from a "coaching" perspective. However, if I was live, ont-to-one
I would use this series of questions as I coach this client to open his
eyes to the possibilities. In this coaching engagement I would also offer
resources as listed below) as back up material to the coaching
interaction...this opens the door to a more "blended" approach to my
Here are a few questions that may assist this client as the process of
developing a training program for this group begins. You will find the
links useful in assisting others. All of the resources were pulled from
CTI links and databases of which you will find a rich supply of materials
and additional links: http://tinyurl.com/5ccu5
I hope this helps,
Have I done a needs analysis?
An Assessment of Training Needs
Conducting a Training Needs Assessment
Training Needs Assessment
Training Needs Assessment
Training Needs Assessment - Linking Training to Your Business Objectives
What specific employee needs should be addressed? ("people skills" ie.
conflict, teambuilding, change, coaching or "technical skills" process
orientation, learning environments, OJT, system problems or improvements)
75 popular categories of topics:
Benefits and Compensation, Career Development, Communications
(Intrprsnl), Communications (Writing), Computers, Internet & Web,
Coordinating Activities, Creativity and Innovation, Crisis Management,
Customer Satisfaction, Customer Service, Employee Performance,
Evaluations (many kinds), Facilities Management, Group Performance, Group
Skills, Interpersonal Skills, Leadership (Introduction), Leadership
Development, Management (Introduction), Management Development,
Organizational Change, Org'l Communications, Organizational Performance,
Organizing (many kinds), Perf. Mgmnt (basics), Personal Development,
Personal Productivity, Planning (many kinds), Policies (Personnel),
Problem Solving / Decisions, Product/Service Mgmnt, Project Management,
Program Management, Quality Management, Strategic Planning, Supervision,
Supervisoral Development, Systems Thinking
CTI Links Section:
What specific organizational development initives have you started or
plan on starting? Will these have an impact on this group?
Organizational Development (OD)
Are you qualified to train this group?
Training and Development Links
Organizational Design Links
Will there be line-workers moving into leadership roles out of this
group? Is leadership training or shifting to leadership necessary?
What Methods will you use in training?
Training and Development
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