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pomo KM

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  • maish@elearningpost.com
    Hi, Found this fantastic writeup at JOHO, David Weinberger s journal. He interviews Kevin Werbach on postmodern KM (some k-log-type references):
    Message 1 of 1 , Oct 16, 2001
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      Found this fantastic writeup at JOHO, David Weinberger's journal. He
      interviews Kevin Werbach on postmodern KM (some k-log-type

      Q: What is postmodern knowledge management?

      A: Knowledge management has traditionally suffered from the hubris of
      modernism: the belief that we can discover ultimate truths and
      organize the world according to rational principles using clever
      code. The idea was that we should capture and organize bits
      of "knowledge" in central databases. The people involved were
      relevant only as donors to the common ontology or as empty vessels
      into which knowledge could be poured.

      Life — and business — doesn't work that way. It's messy, complex and
      subjective. Real workers have the disturbing habit of being human, so
      they refuse to change their behavior or to contribute metadata into a
      shared pool. And universal taxonomies are worthless if divorced from
      the subjective experience of those who use or generate that

      Enter postmodern knowledge management. Postmodernism holds that our
      concept of reality is always warped by the lenses of individual
      subjectivity and group power dynamics. Therefore, postmodern KM can't
      be about management at all, because management implies external
      control of some definable resource. Its goal is simpler yet deeper:
      leveraging people. Postmodern KM operates within and on the basis of
      existing behavior patterns, mining conversation streams and
      relationships automatically to incorporate structure and context into
      the information human users already manipulate. It fosters human
      intelligence and interaction rather than trying to replace them.

      Concretely, that means things like automatically parsing email
      messages and other internal content to draw out useful context and
      associations (an approach being pursued by Lotus and a bevy of
      startups including Tacit Knowledge Systems, Abridge, EcoCap,
      Krypteian and Neomeo); mining discussion content and user feedback on
      intranets (Newknow); adding workflow directly into email messages
      (Zaplet); and building on Weblogs as a powerful Web-native tool for
      knowledge sharing (Onclave and Slashdot derivatives). In other words,
      tools to help knowledge manage itself

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