As usually people always tend to complain about the customer service
when it doesn't work, and never say anything if it works as expected
or better than expected.
I just wanted to share my experience and thanks by the way all the
persons who were involved and helped working on solving this problem.
I'm a normal kiter who bought 3 months ago a Flexifoil kite, and
unfortunately I was unlucky to discover that the kite had some bladder
problem. As soon as I realized this, as the kite was still under
warranty, I contacted the shop/ distributor/ dealer and kite company,
to ask for a refund or replacement.
First, in less than 3 days after the first contact, I was sent by
Mellow the distributor to my holidays' residence, a completely new set
of bladders to help me fixing this problems and being able to keep on
Then later on, as I was not filling confident at all with replacing
all the bladders by myself and with this kite, I requested a former
refund or replacement of the kite. And Mellow organized this for me,
delivering to me a brand new kite that I have just received today.
I think that this covers quite well the expectations one would have
regarding warranty and customer service. But in this case, I had
really the feeling that their attitude has been more than fair.
I would like especially to thank Peter Vanden Bussche from Mellow for
his behaviour all along this problem. He solved it, and has been very
comprehensive of my personal situation.
I wish all the brands, dealers and people involved in this business
would behave as well as he did. It is great publicity for him and the
companies he represents.