I know exactly what you mean by them. I time a friend of mine had a problem with his laptop, so he called the Geek Squad [more like the Stupid Squad]. He was asked
as to what virus protection he had so he told them he had the Norton Antivirus. The
guy on the phone claimed that lots of people were having problems with the
Norton Antivirus protection. That I know for a fact that's a lie because I've known LOTS of people that have the Norton
Antivirus & from what they tell me, NONE of them had ever had a problem with it.
Anyhow to make a long story short, he was
on the phone for an hour with them trying to have his laptop fixed & they didn't help at all. So he went to Circuit City to have it