Re: [karmayog-hyd] Fwd: HDFC Bank not only allows e-fraud, but then protects the fraudsters
- Dear friend,My suggestion to you would be that please circulate this incident to as many of your friends as you can . Let each of them lodge a protest with the Bank. Please share the email of the Bank with your friends.
--- On Mon, 10/31/11, karmayog <info@...> wrote:
From: karmayog <info@...>
Subject: [karmayog-hyd] Fwd: HDFC Bank not only allows e-fraud, but then protects the fraudsters
Date: Monday, October 31, 2011, 5:10 PMOn the same day, 11th Oct. 2011, that Rs.50,000/- was removed from my
HDFC Bank account via an online fraudulent transaction at 2:30 am, I
asked in writing from HDFC Bank for details of the location / IP
address from where the fraudulent transaction had taken place, and
details to whom my money had been out to.
HDFC Bank first said we are investigating.
HDFC Bank then said we don't know actually.
HDFC Bank then said we can't tell you, the customer, as the privacy of
the merchant establishment has to be maintained!!!!!
[IN A FRAUDULENT TRANSACTION???]
6 days after the police asked for the IP address and 9 days after the
incident (on 20th Oct. 2011), HDFC Bank finally gave the police the IP
address -- that the Bank actually had with them at the same instant of
We [Police and me] were able to establish in 2 minutes that the IP
address was from Secunderabad, and we determined the name of the
internet service provider.
Doesn't it look like HDFC Bank wanted to allow the fraudster enough
time to cover his / her tracks and escape?
If HDFC Bank had provided the IP address on the 1st day, the Police
could have determined much more easily, who had been active at that IP
address at 2:30 in the morning.
Regarding where my money went, HDFC Bank said, ummmm, we don't know actually.
I said that it is not possible that you don't know -- it is an
electronic transaction -- it can be traced instantly, and very easily.
HDFC Bank said, ummmmm, maybe, let's see.....we are investigating.
18 days after the fraudulent transaction, HDFC Bank informed me that
my money has reached Moscow.
Don't you feel that HDFC Bank has deliberately delayed sharing of
vital information with the Police, thus allowing the fraudsters to get
far far away. And, no, HDFC Bank itself is not investigating anything.