Fw: Urgently looking for Production Support Trading @Pune
- ----- Forwarded Message -----
From: Alp Consulting Ltd <ankita.m@...>
Sent: Monday, 1 October 2012 3:42 PM
Subject: Urgently looking for Production Support Trading @Pune
The sender of this email is registered with Naukri.com as Alp Consulting Ltd
Greetings from ALP Consulting
Looking resources for on of the world Largest Product Development Company of the world .
Send your resume immediately so we can schedule your interview. Any relevant reference from your side is really appreciated.
Experience 1-3 yrs
Please note the following
Work Location: Pune
Position Responsibilities Â *Detail Analyse and respond to all incoming support requests, emails, and remedy tickets within defined SLA
*If required Escalate tickets to development through remedy bug tracking system.Followup with development for answer or fix of bug.
* Production Issue simulation. Creating and maintainine Production identicle test environment Setup.
*Identify and escalate priority issues to concerned development groups based on defined process and procedures.
*Participate in cross-functional team meetings and represent Support team
*Participate in special assignments and complete tasks to support other departments .
*Identify trends and suggest improvements in product and process
*Compile and distribute weekly/Montly status reports. Â Position Requirements Â *Previous experience working on Level 2 application support for Unix based C/C++/JAVA finance application.
*Experience in Equity Trading application support will be an added advantage.
*Ability to understand customer query, accordingly retrieve and analyze client data and application logs.
*Strong understanding of FIX Protocol message flow through and across applications.
*Previous experience with scripting ,Networking and Unix is plus.
*Excellent verbal and written communications skills
*Ability to work independently with different development groups and handle multiple priorities
*Ability to identify trends and suggest improvements
*Ability to support multishifts covering US/UK working hrs. Â Additional Notes Â
Please Apply with following details:-
Reason for Change :
Date of Birth :-
Thanks and Regards,
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