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6732Fwd: Job | Job - Software Specialist (Technical Support)

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  • Harsh Shah
    May 7, 2014
    • 0 Attachment

      ---------- Forwarded message ----------
      From: eClinicalworks India Pvt. Ltd. <mihir.soni@...>
      Date: Wed, May 7, 2014 at 2:51 AM
      Subject: Job | Job - Software Specialist (Technical Support)
      To: focus.harsh@...

      BoxbeeClinicalworks India Pvt. Ltd. (mihir.soni@...) is not on your Guest List| Approve sender | Approve domain

      The sender of this email is registered with Naukri.com as eClinicalworks India Pvt. Ltd.
      Experience required for the Job: 0 - 5 years
      Annual Salary of the Job: 1.0 - 3.0 Lacs
      Job Location: Ahmedabad

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      Dear Candidate,


      Interested to work as Software Specialist ( Technical Support )..!!

      You may find below mentioned company brief and job description as below.

      Company Brief:

      eClinicalWorks is a privately-held, profitable company that focuses on establishing long-term relationships with customers. Our software is used by doctors and their staff in smallest to the largest set up in the USA. eClinicalWorks is a leader in ambulatory clinical solutions. Our solutions extend the use of Electronic Health Records (EHR) beyond practice (clinic/hospital) walls with the latest technologies and create community-wide records. Our core products are Electronic Medical Records (EMR) and Practice Management (PM). eClinicalWorks employs more than 2000 people across its locations. We are headquartered in Westborough, Massachusetts, USA. We also have offices in New York, Atlanta, Chicago, California, Mumbai and Ahmedabad. We have a large infrastructure with many data centres across the USA. We are a product based company designing and implementing our own Software. We are very rapid in research & development and innovation in the HealthCare IT industry. We believe in providing growth to our employees within the company.

      Software Specialist (Technical Support)

      Position Overview:

      * Fluency in English Communication
      * Willing to Work in 24*7 Shifts

      Job Functions / Responsibilities:

      * Find technical solutions on issues or queries related to unknown or new scenarios
      * Meet set SLAs
      * Manage relationships with clients
      * Work with cross-functional teams as and when required
      * Keep up-to-date with all eClinicalWorks products and its enhancements
      * Maintain excellent customer satisfaction level
      * Other duties as assigned

      Skills Required:

      * Bachelors or Masters Degree in Computer Science or Information Technology or a related field (such as BE, BTech, MTech, BCA, MCA, BSc IT, MSc IT)
      * Proficient with relational databases (SQL Queries)
      * Excellent knowledge on basic RDBMS Concepts
      * Person with only Knowledge of Networking and Operating System would also preferred
      * Knowledge / Experience with Java or .Net (OOPs Concepts)
      * Experience with Internet Protocols, HTTP / HTTPs
      * Knowledge of basic networking fundamentals
      * Experience with XML / XSL
      * Experience with Web Application Server(s)
      * Understanding of multi-tier web architecture
      * Knowledge of SQL Server 2005, 2008 and My SQL
      * Knowledge of server side programming using VB/ COM, .Net and/or Java would be an advantage
      * Prior technical support experience shall be an advantage
      * Prompt, responsive, responsible and friendly approach to customer situations

      Other Skills / Abilities:

      * Professional telephone etiquettes
      * Ability to balance multiple priorities
      * Ability to handle difficult situations
      * Hard working smart individual
      * Eager to learn new things
      * Excellent customer service orientation
      * Strong analytical and problem solving skills
      * Excellent attitude and spirit of cooperation
      * Strong interpersonal and communications skills
      * Ready to work in 24*7 Shifts


      * Best Professional Experience
      * Opportunity for Career & Professional Growth
      * Healthy Work Environment
      * Pick & Drop facility for all employees based in Ahmedabad & Gandhinagar
      * Meals at subsidized rate
      * Medical insurance for self and for family members upon successful completion of 6 months

      Total Experience:
      Current CTC:
      Expected CTC:
      Notice period to join:
      Ready to work at Ahmedabad:
      Ready to work in Night:

      Looking forward to exploring this association further

      Interested candidates may send me their Resume on the Id mentioned below:

      Mihir Soni
      Human Resources
      Is this job relevant to you? Yes No
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      The sender of this email is registered with naukri.com as eClinicalworks India Pvt. Ltd. (rajiv.tiwary@..., Vedanta, 5th Floor, Makwana Lane Andheri Kurla, road, Near S.M Centre Andheri East, MUMBAI, Maharashtra - 400059) using Naukri.com services. The responsibility of checking the authenticity of offers/correspondence lies with you. If you consider the content of this email inappropriate or spam, you may: Forward this email to: compliance@... or you can Block this Company from searching your resume in the database.
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