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6707BI support engineer : Ahmedabad

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  • oracle@itsahmedabad.com
    Apr 11 4:53 AM

      Business Intelligence Support Engineer (Location : Ahmedabad)

       

      Technical responsibilities

       

      • Analyzing customer’s Business Intelligence product configuration & troubleshooting

       

      issues with deep analysis of data architecture, modeling, reporting and dashboards.

       

      • Troubleshooting Star schema and Snowflake design models with a deep understanding

       

      of Data Warehousing concepts.

       

      • Resolving data modeling issues for Birst customers.

       

      • Troubleshooting and resolving complex SQL scripting issues.

       

      • Troubleshooting application and database event logs, system Backup & Recovery,

       

      application Load balancing/clustering

       

      • Managing multiple incidents & problems while working in high visibility situations

       

      • Working independently and with minimal supervision to complete tasks and

       

      assignments as directed.

       

      • Coordinating with internal product and hosting teams to ensure timely resolution of

       

      customer issues.

       

      • Contributing to our ever growing Knowledge Base Articles.

       

      • Identifying and promoting opportunities to reduce the amount of direct support

       

      required through product improvements, training, online support, and self-service.

       

       

      Skills and Experience

       

      • Bachelor’s degree, preferably in computer science

       

      • Excellent analytical problem-solving skills required.

       

      • 3+ years of experience with one or more Business Intelligence tools like Microstrategy,

       

      Business Objects, Cognos, OBIEE and QlikView.

       

      • 3+ years of experience in SQL with common RDBMS like SQL Server, Oracle, Teradata,

       

      MySQL, Postgres etc.

       

      • Ability to write and debug complex SQL

       

      • Exposure to data modeling for data warehousing- star, snowflake schema designs

       

      • Exposure to ETL, Data Integration tools like Informatica, Microsoft SSIS, Data Stage, Data

       

      Integrator, etc. is a plus.

       

      • Knowledge of high availability & performance tuning techniques in SQL Server

       

      Administration is a plus.

       

      • Experience with Salesforce.com (SFDC), CRM or SAP is a big plus.

       

      • Knowledge of Windows architecture, HTML, XML and an understanding of the internet

       

      is a big plus.

       

      • Ability to take leadership of issues and drive them to closure

       

      • High energy, passion and drive for success.

       

      • Outstanding written and verbal communication skills, the ability to manage conflict, and

       

      scheduling flexibility

       

      • Prior experience of working in a technical support environment is preferred.

       

      Send CV to mittal.shah@...