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6707BI support engineer : Ahmedabad

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  • oracle@itsahmedabad.com
    Apr 11 4:53 AM

      Business Intelligence Support Engineer (Location : Ahmedabad)


      Technical responsibilities


      • Analyzing customer’s Business Intelligence product configuration & troubleshooting


      issues with deep analysis of data architecture, modeling, reporting and dashboards.


      • Troubleshooting Star schema and Snowflake design models with a deep understanding


      of Data Warehousing concepts.


      • Resolving data modeling issues for Birst customers.


      • Troubleshooting and resolving complex SQL scripting issues.


      • Troubleshooting application and database event logs, system Backup & Recovery,


      application Load balancing/clustering


      • Managing multiple incidents & problems while working in high visibility situations


      • Working independently and with minimal supervision to complete tasks and


      assignments as directed.


      • Coordinating with internal product and hosting teams to ensure timely resolution of


      customer issues.


      • Contributing to our ever growing Knowledge Base Articles.


      • Identifying and promoting opportunities to reduce the amount of direct support


      required through product improvements, training, online support, and self-service.



      Skills and Experience


      • Bachelor’s degree, preferably in computer science


      • Excellent analytical problem-solving skills required.


      • 3+ years of experience with one or more Business Intelligence tools like Microstrategy,


      Business Objects, Cognos, OBIEE and QlikView.


      • 3+ years of experience in SQL with common RDBMS like SQL Server, Oracle, Teradata,


      MySQL, Postgres etc.


      • Ability to write and debug complex SQL


      • Exposure to data modeling for data warehousing- star, snowflake schema designs


      • Exposure to ETL, Data Integration tools like Informatica, Microsoft SSIS, Data Stage, Data


      Integrator, etc. is a plus.


      • Knowledge of high availability & performance tuning techniques in SQL Server


      Administration is a plus.


      • Experience with Salesforce.com (SFDC), CRM or SAP is a big plus.


      • Knowledge of Windows architecture, HTML, XML and an understanding of the internet


      is a big plus.


      • Ability to take leadership of issues and drive them to closure


      • High energy, passion and drive for success.


      • Outstanding written and verbal communication skills, the ability to manage conflict, and


      scheduling flexibility


      • Prior experience of working in a technical support environment is preferred.


      Send CV to mittal.shah@...