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Re: [infoguys-list] Help . . . Oh yes indeed, you MUST report this

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  • Charles Williams
    Have not used it in years...but I remember it as star 57. Suggest u try both ways unto you get a response. I just tried it and because I have Vonage received
    Message 1 of 3 , Jun 6, 2012
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      Have not used it in years...but I remember it as star 57. Suggest u try both ways unto you get a response. I just tried it and because I have Vonage received no response.
      A call to your local carrier service should clear it up. As I only use Vonage for my office and toll free lines.

      Charles Williams
      President /Compliance Agent
      Telstar Investigations Inc
      License ID# 11-2414
      Sent from my iPad
      Reply address : falcon16@...
      866 374 8532
      1602 Bell View Blvd
      Alexandria, VA. 22307

      On Jun 7, 2012, at 3:33, suesarkis@... wrote:

      > Charles -
      > It is *57, not #57. Also, it is not quite as simple as one might like but
      > it is doable. Here's a generic instruction for anyone interested:
      > How to Put an End to Unwanted or Harassing Phone Calls
      > Copyright © 1992 - 2012
      > Privacy Rights Clearinghouse
      > Posted October 1992
      > Revised April 2012
      > This is for informational purposes only. We are not able to counsel
      > stalking victims.
      > 1. _Introduction_
      > (http://www.privacyrights.org/fs/fs3-hrs2.htm#introduction)
      > 2. _What makes a phone call harassing?_
      > (http://www.privacyrights.org/fs/fs3-hrs2.htm#1)
      > 3. _How often do I have to get these calls to make it harassment?_
      > (http://www.privacyrights.org/fs/fs3-hrs2.htm#2)
      > 4. _Who should I contact when I get harassing calls?_
      > (http://www.privacyrights.org/fs/fs3-hrs2.htm#3)
      > 5. _What can my local phone company do if I am receiving harassing
      > calls?_ (http://www.privacyrights.org/fs/fs3-hrs2.htm#4)
      > 6. _Is the phone company always able to solve harassing phone call
      > problems?_ (http://www.privacyrights.org/fs/fs3-hrs2.htm#5)
      > 7. _What can I do to stop harassing calls without going to the phone
      > company or police?_ (http://www.privacyrights.org/fs/fs3-hrs2.htm#6)
      > 8. _What is the "pressure valve" strategy?_
      > (http://www.privacyrights.org/fs/fs3-hrs2.htm#7)
      > 9. _What precautions can I take to prevent harassment?_
      > (http://www.privacyrights.org/fs/fs3-hrs2.htm#8)
      > 10. _How can I stop telemarketing calls?_
      > (http://www.privacyrights.org/fs/fs3-hrs2.htm#9)
      > 11. _Sometimes my phone rings and there is no one on the line. What is
      > happening?_ (http://www.privacyrights.org/fs/fs3-hrs2.htm#10)
      > 12. _What can I do to stop other kinds of unwanted calls?_
      > (http://www.privacyrights.org/fs/fs3-hrs2.htm#11)
      > 13. _Can I use Caller ID to stop unwanted calls?_
      > (http://www.privacyrights.org/fs/fs3-hrs2.htm#12)
      > 14. _What does Privacy Manager do?_
      > (http://www.privacyrights.org/fs/fs3-hrs2.htm#13)
      > 1. Introduction
      > Obscene or harassing phone calls can be one of the most stressful and
      > frightening invasions of privacy a person experiences. And unwanted phone
      > calls, while a minor problem when compared with threatening calls, can still be
      > a major inconvenience. Fortunately, there are steps you can take to help
      > put an end to these unwelcome intrusions.
      > 2. What makes a phone call harassing?
      > When someone calls and uses obscene or threatening language, or even heavy
      > breathing or silence to intimidate you, you are receiving a harassing
      > call. It is against the law in California and other states to make obscene or
      > threatening calls. (California Penal Code section 653m, Penal Code section
      > 422-422.1)
      > 3. How often do I have to get these calls to make it harassment?
      > Just one unwelcome call can be harassing; but usually your local phone
      > company will not take action unless the calls are frequent. However, if a call
      > specifically threatens you or your family with bodily harm, the phone
      > company will generally take immediate action.
      > 4. Who should I contact when I get harassing calls?
      > Local phone companies have varying policies on whether to call the phone
      > company or the police first. Some recommend that you first call the phone
      > company's business office and explain the problem. A representative will
      > connect you with the "annoyance desk." Other phone companies may require you to
      > file a formal complaint with local law enforcement before they will deal
      > with the matter. To find out what your phone company's policy is, contact
      > the business office and ask for assistance. AT&T policies are available
      > online at their _Annoyance Call Bureau site_ (http://contact.bellsouth.com/acc/)
      > . Click on "Annoyance Call Types" for specific guidance. Verizon
      > policies are available at their _Unlawful Call Center_
      > (http://www22.verizon.com/residentialhelp/phone/general+support/support+tools/general/95622.htm) and
      > at _Annoyance Call Complaint Handling page_
      > (http://www22.verizon.com/wholesale/clecsupport/content/1,,east-wholesale-resources-res_annoy_s,00.html) .
      > For serious threats, if life or property are threatened, or if calls are
      > obscene, you should call the police and file a report. Provide as much
      > information to law enforcement as you can. Indicate the gender of the caller and
      > describe the caller's voice. Note the time and date of the call(s). What
      > did the caller say? How old did he/she sound? Did the caller seem
      > intoxicated? Did he/she have an accent or speech impediment? Was there any background
      > noise? Was a phone number/name displayed on the Caller ID device?
      > 5. What can my local phone company do if I am receiving harassing calls?
      > If the calls are frequent or particularly threatening, the phone company
      > can set up a "Trap" on your phone line. The Trap allows the phone company to
      > determine the telephone number from which the harassing calls originate.
      > You must keep a log noting the time and date the harassing calls are
      > received. Traps are usually set up for no more than two weeks. The phone company
      > does not charge a fee for Traps.
      > A phone company service called Call Trace may also be able to help track
      > down harassing calls. Immediately after receiving a harassing call, you
      > enter the code *57 on your phone and the call is automatically traced. Call
      > Trace is easier than using a Trap since the customer does not have to keep a
      > phone log. But Call Trace technology works only within the local service
      > area. (Look in the "Customer Guide" section of the phone book or the phone
      > company's web site for a description of your local service area.)
      > Call Trace must be set up in advance by the individual receiving harassing
      > calls, and it requires a fee for use. However, in situations where the
      > phone company would ordinarily use a Trap, you might not be charged if the
      > phone company suggests that Call Trace be used as an alternative. Be sure to
      > ask.
      > The information collected from Call Trace or from a Trap is turned over to
      > law enforcement personnel, not the customer. Law enforcement officers try
      > to stop the harassing calls by either warning or arresting the harasser.
      > With both Call Trace and a Trap, your phone conversations are not listened to
      > or recorded by the phone company.
      > 6. Is the phone company always able to solve harassing phone call
      > problems?
      > No. If the caller uses a phone booth or multiple phone lines, the phone
      > company and law enforcement officials may never get enough identification to
      > take further action. In cases like these, changing your phone number might
      > help. Also, you might want to get an unlisted or unpublished number. In
      > addition, the tips listed below for discouraging other types of unwanted calls
      > may be of help.
      > 7. What can I do to stop harassing calls without going to the phone
      > company or police?
      > First, simply hang up on the caller. Do not engage in conversation.
      > Typical crank callers are seeking attention. You have "made their day" if you say
      > something to them or express shock or anger.
      > If the silent treatment does not work, you might try putting a message
      > like this on your voice mail system:
      > I'm sorry I/we can't come to the phone right now but you must leave a
      > message. I/we are receiving annoyance calls and the phone company has a trap on
      > this line. If you do not leave a message I/we will assume that you are the
      > annoyance caller and this call will be traced.
      > If you answer the phone and the harassing caller is on the line, another
      > suggestion is to say: "Operator, this is the call." Then hang up. Or say the
      > word "trap," what time it is and the date; then hang up.
      > 8. What is the "pressure valve" strategy?
      > Some threatening calls are part of a larger pattern of abuse, such as
      > stalking. Some experts recommend in these situations to get a new phone number,
      > but keep the phone number being called by the harasser and attach a voice
      > mail machine or message service to that line. Turn the phone's ringer off
      > and don't use that phone line for anything other than capturing the calls of
      > the harasser.
      > This is the pressure valve strategy. The harasser will continue to call
      > the unused number and will think that he/she is getting through. Instead, you
      > are simply using the number to gather evidence. You will want to save tape
      > recordings of the calls.Get another phone number for your use, and be sure
      > it's unlisted and unpublished. Give the number to trusted friends and
      > relatives only. Do not give it to your bank, credit card company or credit
      > bureau. Put passwords on all of your phone accounts (local, long distance, and
      > mobile). Tell the phone companies in writing that they must not disclose any
      > account information to anyone but yourself, and only when the correct
      > password is given.
      > 9. What precautions can I take to prevent harassment?
      > Do not disclose personal information when called by someone you do not
      > know. They might be checking out the residence for possible robbery or other
      > crime. If the caller asks what number they have called, do not give it.
      > Instead, ask them to tell you what number they dialed.
      > To prevent being targeted for obscene calls and heavy breathing, women
      > should only list their first initial and last name in the phone directory.
      > Having an unlisted number is another option.
      > Children should be instructed to never reveal information to unknown
      > callers. Instead, they should be taught to record the caller's name and phone
      > number along with date and time.
      > Do not include your telephone number on the outgoing message of your voice
      > mail service if you wish to keep your number private. By omitting your
      > phone number from your message, you prevent random dialers and people with
      > Call Return (explained below) from capturing this information.
      > 10. How can I stop telemarketing calls?
      > The most effective and easiest way to prevent telemarketing calls is to
      > register your home and personal phone number(s) with the National Do Not Call
      > Registry operated by the Federal Trade Commission (FTC).
      > You can sign up for the Do Not Call Registry two ways:
      > * The FTC's toll-free phone number is 888-382-1222 (TTY:
      > 866-290-4236)
      > * Online registration is available at the FTC's web site,
      > _www.donotcall.gov_ (http://www.donotcall.gov/)
      > 11. Sometimes my phone rings and there is no one on the line. What is
      > happening?
      > Many people are frightened when they receive "hang-up" calls. They wonder
      > if someone is harassing them, or if a burglar is checking to see if they
      > are not home. In most cases, these calls are from telemarketers. (For
      > additional information on telemarketing, see Fact Sheet 5,
      > _www.privacyrights.org/fs/fs5-tmkt.htm_ (http://www.privacyrights.org/fs/fs5-tmkt.htm) .)
      > Many telemarketers use "predictive dialing" technology to call consumers.
      > A computer dials many phone numbers in a short period of time. When an
      > individual answers, the computer seeks a sales representative who is not
      > occupied at that time and connects the call. If all of the sales reps are on
      > calls, the consumer hears dead silence. These are "abandoned calls."
      > Abandoned calls or calls that result in prerecorded messages are among the
      > top reasons consumers complain to the Federal Trade Comission (FTC) and
      > the Federal Communications Commission (FCC). To address the growing number of
      > complaints about these "robocalls," the FCC, on February 15, 2012, adopted
      > new rules.
      > Under the revised rules, a telemarketer cannot make "robocalls" without
      > your prior written consent. In addition, the "established business
      > relationship" exception has been eliminated. These two major changes will become
      > effective in early 2013. Other provisions, to be phased in through early 2012,
      > require telemarketers that use "robocalls" to offer an opt out before the
      > prerecorded message or sales representative begins the sales pitch. The FCC
      > has also reduced the number of abandoned calls allowed, to be effective in
      > early 2012.
      > To read the FCC's consumer guide on "robocalls," and find out how to
      > complain see: _www.fcc.gov/guides/robocalls_
      > (http://www.fcc.gov/guides/robocalls)
      > If you are receiving many abandoned calls a day, you can call the
      > annoyance department of your local phone company and ask that a Trap be placed on
      > your line. In extreme situations, the phone company might be willing to
      > contact the offending telemarketer and request that your phone number be place
      > on its "do not call" list. If the repeated calls are from a malicious
      > individual who is harassing you rather than a telemarketer, the phone company
      > will report the number to law enforcement as described in the beginning of
      > this guide.
      > California Public Utilities Code 2875.5 requires telemarketers to limit
      > abandoned calls to fewer than 1% of their total call volume. For information
      > visit _www.leginfo.ca.gov/calaw.html_ (http://www.leginfo.ca.gov/calaw.html)
      > .
      > 12. What can I do to stop other kinds of unwanted calls?
      > Sometimes calls are annoying but are not serious enough to involve law
      > enforcement as is necessary with either a Trap or Call Trace. These might
      > include telemarketing sales calls, wrong numbers, overly aggressive bill
      > collectors, and prank calls. There are several steps you can take to discourage
      > such unwanted calls.
      > An answering machine or a voice mail service is one of the best ways to
      > limit unwanted calls. An answering machine records messages when you are not
      > available and can also be used to screen your calls. Similar to an
      > answering machine, a voice mail service or an answering service can also discour
      > age unwanted calls.
      > Another product on the market is an attachment to the telephone called an
      > "inbound call blocker." It allows only those callers who enter a special
      > numeric code onto their touchtone phone pad to ring through to your number.
      > This device is highly effective in preventing unwanted calls. However, you
      > must be certain to give the code to everyone you want to talk to. Even so,
      > you could miss important calls from unexpected sources, like emergency
      > services.
      > Several vendors sell such call screening devices. Check the web site of
      > Privacy Corps (_www.privacycorps.com_ (http://www.privacycorps.com/) ) or call
      > (888) 633-5777. You can also check the web sites of online electronics
      > retailers for call blocking products. No endorsements are implied.
      > In most areas of the country, Custom Calling services are available from
      > the local phone company which can help limit unwelcome calls. However,
      > before you sign up, look carefully at the services to be certain they will work
      > in your situation and are worth the monthly fee. Also remember that many of
      > these features only work within your local service area. Calls coming from
      > outside the area might not be affected by these features. (Consult the
      > "Customer Guide" section of the phone book or the company's web site to find
      > out the boundaries of your local service area.) Keep in mind, these services
      > require a fee, either month-to-month or per-use. To avoid having to pay
      > for call screening on an ongoing basis, consider purchasing a device that
      > attaches to the telephone, such as the call screening devices mentioned above.
      > * Call Screen (*60): Your phone can be programmed to reject calls
      > from selected numbers with a service called Call Screen (some phone companies
      > might use a different name). Instead of ringing on your line, these calls
      > are routed to a recording that tells the caller you will not take the call.
      > With Call Screen, you can also program your telephone to reject calls from
      > the number of the last person who called. This allows you to block calls
      > even if you do not know the phone number. Most phone companies charge a
      > monthly fee for this service.
      > Call Screen is not a foolproof way to stop unwelcome calls. A determined
      > caller can move to a different phone number to bypass the block. Also, Call
      > Screen does not work on long distance calls from outside your service area.
      > * Priority Ringing: You can assign a special ring to calls from up
      > to 10 numbers - the calls you are most likely to want to answer. The rest
      > can be routed to voice mail. There are ways callers can get around Priority
      > Ringing when it is used as a screening tool. The harasser can switch phone
      > lines and avoid the distinctive ring.
      > * Call Return (*69): This service allows you to call back the number
      > of the last person who called, even if you are unable to answer the phone.
      > Some people suggest that Call Return can be used to stop harassing callers
      > by allowing you to call the harasser back without knowing the phone
      > number. Use caution with this method of discouraging harassing callers, however,
      > as it could actually aggravate the problem. This service is paid on a
      > per-use basis.
      > 13. Can I use Caller ID to stop unwanted calls?
      > With Caller ID, customers who pay a monthly fee and purchase a display
      > device can see the number and name of the person calling before picking up the
      > phone. Some people believe Caller ID will help reduce harassing or
      > unwelcome calls. Others, however, raise privacy concerns about the technology
      > since subscribers to the service can capture callers' phone numbers without
      > their consent.
      > To help consumers protect the privacy of their phone numbers, state public
      > utilities regulators (for example, the California Public Utilities
      > Commission) require local phone companies to offer number blocking options to
      > their customers.
      > There are two blocking options to choose from. If the customer chooses Per
      > Line Blocking (called Complete Blocking in California), their phone number
      > will automatically be blocked for each call made from that number. If the
      > customer chooses Per Call Blocking (called Selective Blocking in
      > California), the phone number is sent to the party being called unless *67 is
      > entered before the number is dialed. When the number is blocked by either of
      > these methods, the Caller ID subscriber sees the word "private" or "anonymous"
      > on the Caller ID display device.
      > Because of these blocking options, Caller ID is not likely to allow you to
      > capture the phone number of the determined harasser. Most harassers will
      > block their phone numbers or will call from payphones. However, Caller ID
      > can be used by people receiving harassing calls to decide whether to answer.
      > They can choose not to pick up calls marked "private" or numbers they don't
      > recognize.
      > A companion service to Caller ID, called Anonymous Call Rejection (ACR),
      > requires an incoming call from a blocked number to be unblocked before the
      > call will ring through. Use of this feature forces the harasser to disclose
      > the number - by entering *82 - or to choose to not complete the call. But a
      > determined harasser can get around this feature by using a payphone. This
      > service can be added to a consumer's local phone service for a fee or at no
      > charge depending on the carrier. It is activated and deactivated with the
      > touchtone code *77.
      > 14. What does Privacy Manager do?
      > Most local phone companies offer a service called Privacy Manager. It
      > works with Caller ID to identify incoming calls that have no telephone numbers.
      > Calls identified as "anonymous," unavailable," out of area" or "private"
      > must identify themselves in order to complete the call. Before your phone
      > rings, a recorded message instructs the caller to unblock the call, enter a
      > code number (like the inbound call blocking devices mentioned above), or
      > record their name. When your phone rings, you can choose to accept or reject
      > the call, send it to voice mail, or send a special message to telemarketers
      > instructing them to put you on their "do not call" list.
      > Sincerely yours,
      > Sue
      > ________________________
      > Sue Sarkis
      > Sarkis Detective Agency
      > (est. 1976)
      > PI 6564
      > _www.sarkispi.com_ (http://www.sarkispi.com/)
      > 1346 Ethel Street
      > Glendale, CA 91207-1826
      > 818-242-2505
      > "one Nation under God" and "in GOD we TRUST"
      > [Non-text portions of this message have been removed]

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